Problems and Solutions, Problem Check Solution | Sharp MX-M350N

PROBLEMS AND SOLUTIONS

If you experience a problem with the fax function, first check the following table. If you cannot solve the problem using the following table, see chapter 6 of the Operation manual (for general information and copier operation).

Problem

Check

Solution

Page

The machine

does

Is the fax power switch turned on?

Turn on the fax power

"Fax

power switch",

not operate.

switch.

page 0-4.

Dialing

is

not

Is the telephone line properly

Check the connections.

"Line connection", page

possible.

connected?

0-4.

Is the machine power switch

Turn

the machine power

Operation

manual

(for

turned on?

switch on.

general

information

and

copier operation), page 1-17.

Is the machine in fax mode?

Press the [IMAGE SEND] key

"BASIC

PROCEDURE

FOR

to set the machine to fax mode.

SENDING FAXES", page 2-2.

Does the receiving fax machine

have paper?

Does

the

receiving

machine

Check with the operator of

_

support G3 transmission?

The

receiving

the receiving machine.

Are

the

sub-address

and

machine

does

not

passcode correct?

receive your fax.

Is the receiving machine ready to receive?

Was the original size detected

Check

the

transmittable

"CHECKING THE SIZE

correctly?

sizes.

OF

A

LOADED

ORIGINAL", page 1-8.

Was the original placed so that the

Make sure the original is

"LOADING

A

The

transmitted

correct side is scanned?

placed so that the correct

DOCUMENT", page 1-7.

image prints out blank

side is scanned.

If the

receiving machine

is

using

Check

with

the operator of

at the receiving side.

thermal paper, was the thermal paper

the other machine.

_

loaded with the wrong side out?

Were line conditions poor due to

Try the transmission again.

_

thunder or another reason?

The

transmitted

Were the resolution and exposure

Check

the

resolution and

"SELECTING

RESOLUTION

image is distorted.

settings suitable?

exposure settings.

AND EXPOSURE SETTINGS",

pages 1-10and 1-11.

Transmission

does

Is the machine's clock set to the

Set the clock to the correct

Operation

manual

(for

not take place at the

correct time?

time.

general

information

and

specified time.

copier operation), page 2-12.

7-4

Image 88

Sharp MX-M350N, MX-M450N, MX-M450U, MX-M350U operation manual Problems and Solutions, Problem Check Solution

Contents

AR-FX12 FAX interface cable and Line cable Important Notice for New Zealand Users Document Press the System Settings key Touchkey. the Administrator SettingsFactory default administrator password Guide Enable Inbound Routing Enabling inbound routing Store sender numbersEnter a fax number and click Add to List Click Submit Click Inbound Routing Settings Storing a forwarding tableMenu frame Click Add Configuring advanced inbound Routing settings Activate the table Other Changes Introduction Contents Chapter Appendix Fax power switch Lithium batteryTo USE this Product Correctly AS a Facsimile Line connection Important safety information Important Safety InformationYour fax machine and the telephone system Page Chapter Points to Check and Program After Installation Connecting AN Extension PhoneConnecting AN Extension Phone Program the senders name and senders number Look AT the Operation Panel FAX Mode Condition Settings Screen Condition settings screen Address book screen alphabetically ordered Originals Originals That can be FaxedOriginal sizes Automatic reduction of faxed document Using the Automatic Document Feeder Using the Document GlassLoading a Document Insert the stack into Manually Setting the Scanning Size Storing or Deleting AN Original Size Selecting the Resolution Change the resolutionResolution settings Touch the Resolution key Exposure settings Selecting the ExposureChange the exposure Touch the Exposure key Convenient Dialing Methods Basic Operations Basic Procedure for Sending Faxes If needed, adjust the exposure setting. Refer toSending a FAX Check the original size Cancelling transmission Dial the fax numberPress the Start key 10After the last page is scanned, touch the READ-END key Continue from of Basic Procedure for Sending Faxes Sending a FAX by Speed DialingTouch the one-touch key for the desired destination Enter the 3-digit Speed Dial number FAX Number Entry with Global Address Search Touchkey. the Global Address SearchTouch the desired Ldap server key Enter a keyword for search Touch the key under Send Size ENLARGING/REDUCING the Image Before TransmissionTouch the key of the desired enlargement or reduction size Make sure the machine is in fax mode Faxing a TWO-SIDED OriginalOriginal you loaded Pages 2-2to If a transmission error occurs Quick On-lineStoring transmission jobs memory transmission If the receiving party is busy Cancelling a FAX Transmission Cancelling ON-HOOK Dialing Receiving Faxes Receiving a FAXIf received data cannot be printed Machine will ring* and reception will automatically begin Using Convenient Functions 1 Advanced Transmission Methods Sender Using Broadcast Transmission Check the destinationsIf you enter an incorrect number If you select an incorrect auto-dial key Using Edge Erase Select the desired erase modeInkey.fax mode, touch the Special Modes Touch the Erase key Touch the outer OK key Selecting Dual Page Scan To cancel Dual Page ScanTouch the Dual page Scan key Setting UP a Timer Transmission Touch the Timer key Fax mode, touch the Special Modes key Touch the OK key To cancel 2in1Touch the 2in1 key Touch the Card Shot key Using Card ShotCard shot screen Place the original on the document glass To cancel card shot10Touch the READ-END key Touch the JOB Build key Faxing a Large Number of Pages JOB Build ModeRepeat steps 7 and 8 until all pages have OWN Number Sending Example of fax page printed out by the receiving machinePosition of senders information Outside scanned data Touch the Transaction Report key About the Print Original Image checkbox Transmission and Reception Using the Polling Function PollingPolling memory Your machine Other machine Using the Polling Function Manual pollingTouch the Polling key and then touch the OK key Touch the Special Modes key and then touch the key Using Polling Memory To cancel scanningTouch the Memory BOX key and then touch the Data Store key Touch the Public BOX key Restricting polling access polling security Printing document data in the Public BoxDeleting document data from the Public Box Touch the Memory BOX key and then touch the Print Data key Fax mode, load the document Using a ProgramTouch the Special Modes key and then the Program key Using the Transfer Function Program the fax number of the transfer destinationTransferring received data Touch the YES key Installing the PC-FAX driver Using the PC-FAX functionPage Using Convenient Functions 2 Transmission Using F-CODES Transmission Between Machines Supporting F-CODES This machineSEP SUB PWD SID Creating a Memory BOX for F-CODE Transmission Touch the SUB Address keyTouchagain. the SUB Address key once Use the numeric keys to enter Using F-CODE Polling Memory Code Polling MemoryHow F-code polling memory works Scanning a document into an F-code polling memory box Cancelling a transmission Procedure for F-CODE PollingChecking and clearing document data in a memory box Code Confidential Transmission Code Confidential Transmission Press Press the numeric keys to enter the 4-digit print PINStart Print Code Relay Broadcast Transmission Relay machine your machine Using the F-CODE Relay Broadcast Function Using the F-CODE Relay Request FunctionYour machine is the relay machine Your machine requests a relay broadcastPage Using Convenient Functions 3 Convenient Methods of USE Using AN Extension Phone Using AN Extension Phone to Receive a FAXChanging the reception mode to Manual Reception Touch the Receive Mode key When the machine is in Fax mode When the machine rings, lift the extension phone and speakReceiving a FAX After Talking Manual Reception Replace the extension phone Settings Sending a FAX After Talking Manual TransmissionDial the number of the other party or touch a one-touch key Load the original. see Programming Programming Touch the Address Control keyTouch the Direct Address Program key Storing ONE-TOUCH Dial Keys 15Check the transmission settings 10Use the numeric keys to enter the fax number14Touchname. the key, and then check the key 13Touch the OK key Touch the one-touch key that you wish to edit or delete Editing and Deleting ONE-TOUCH KeysIf you cannot edit or delete a one-touch key Storing a Group KEY Touch the Address keyTouch the OK key in the screen of step Check the name of the key refer to on Editing and Deleting Group Keys Touch the AMEND/DELETE keyTouch the group key that you wish to edit or delete Touch the Delete key in the screen of step Touch the Settings key Touchstore. the keys for the settings you wish toStoring a Program Editing and Deleting Programs Enter a maximum of 6 characters for the index name Storing a Group IndexTo change a user index name, re-enter the name as explained Touch the BOX Name key Programming AN F-CODE Memory BOXTokey.set a passcode, touch the Pass Code Setting for F-CODE Polling Memory Boxes Polling Times Touch the Print PIN key Use the numeric keys to enter a 4-digit number Setting for F-CODE Relay Broadcast Memory Boxes Recipient Address selectionSelected End Receiving machines are Displayed You Can Delete Cancel Editing and Deleting a Memory BOXTouch the keys as needed to edit or delete the information Touch the List Print key Troubleshooting When a Transaction Report is Printed Information appearing in the TYPE/NOTE column Viewing the Communication Activity Report Message screen Alarm Meaning of message ActionDocument Feeder Problems and Solutions Problem Check Solution Manual For Appear General Information Transmitted image Is the volume set to low? Set the speaker volume toMade Off? Low, medium, or high Page KEY Operator Programs KEY Operator Programs KEY Operator Program List Using the KEY Operator Programs For Factory default Setting Key Operator Code NumberTouchkey. the KEY Operator Programs Press the CA key to exit the program Operation Settings KEY Operator Programs FAX Settings Scan complete sound setting Fax own number and name setDefault exposure settings Fax default settings Pause time setting Speaker volume settingsRemote reception number setting Transaction report print select setting Fax send settings Disable of fax number direct entryAuto reduction sending setting Rotation sending setting Call timer at memory sending Recall in case of communication errorRecall in case of line busy Country Differentiation Table Fax receive settings Auto receive reduce settingDuplex reception setting Print style setting Anti junk fax setting Polling security settingPasscode number setting Fax polling security Printing OUT Settings Page Appendix Specifications MH, MR, MMR, Jbig Index Numerics 13 to PrintProgramming frequently used operations 15 to 3-16 15 to Viewing the communication activity reportPage Sharp Electronics Europe GmbH TINSE2787GHZ2