Problems and Solutions
Reception and copying problems
Problem | 
  | Solution  | 
  | 
  | 
  | 
The power is on, but no  | •  | Make sure that the telephone line cord is plugged  | 
reception takes place.  | 
  | into the TEL. LINE socket, and not the TEL. SET  | 
  | 
  | socket.  | 
  | 
  | 
  | 
The printing paper comes  | •  | Make sure that the document is loaded properly in  | 
out blank when you try to  | 
  | the feeder of the transmitting machine. Make a  | 
receive a document.  | 
  | copy or print a report to confirm the printing ability  | 
  | 
  | of your machine.  | 
  | 
  | 
  | 
General print quality is  | •  | It is important to select a paper that is appropriate  | 
poor.  | 
  | for the thermal transfer printer in your fax. We  | 
  | 
  | recommend using laser quality paper that has a  | 
  | 
  | very smooth finish. Copier paper will work, but it  | 
  | 
  | sometimes tends to yield a lighter print quality.  | 
  | 
  | 
  | 
The received document is  | •  | Ask the other party to send higher contrast  | 
faint.  | 
  | documents. If the contrast is still too low, your fax  | 
  | 
  | machine may need service. Make a copy or print a  | 
  | 
  | report to check your machine’s printing ability.  | 
  | 
  | 
  | 
Received images are  | •  | Noise on the telephone line may cause distortion.  | 
distorted.  | 
  | Have the other party try sending the document  | 
  | 
  | again.  | 
  | •  | The print head may be dirty. See Print head on  | 
  | 
  | page 68.  | 
  | •  | Make a copy or print a report on your fax machine.  | 
  | 
  | If the copy or report is also distorted, your fax  | 
  | 
  | machine may need service.  | 
  | 
  | 
  | 
A received document or  | •  | Make sure the operation panel is completely closed  | 
copy prints out in strips.  | 
  | (press down on both sides of the panel).  | 
  | 
  | 
  | 
The quality of copies is  | •  | Any dirt or material on the scanning glass will  | 
poor and/or dark vertical  | 
  | cause spots to appear on copies and transmitted  | 
lines appear.  | 
  | faxes. Clean the scanning glass as explained on  | 
  | 
  | page 69.  | 
  | 
  | 
  | 
9. Trouble- shooting
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