13 - reference
6.15Where a replacement phone is issued under the warranty the original phone must be returned to Orange.
6.16You may be charged the recommended retail price of any battery charger or antenna returned to Orange which is shown not to be that originally supplied with the phone or of any phone returned to Orange which is shown to have been deliberately damaged.
6.17If your phone is lost or stolen, or maliciously or accidentally damaged so that it is no longer operable and such lost theft or damage falls outside these terms and conditions then Orange may entirely at its discretion agree to sell you a replacement phone at prevailing replacement phone prices. The charge for any replacement phone so supplied will be applied to your Orange account.
6.18Orange will use its reasonable endeavours to dispatch any replacement phone to you within 24 hours of agreeing to issue such replacement, however, for reasons
beyond our control this may not always be possible.
6.19Orange will arrange with you a place and time period for any replacement phone to be delivered free of charge but we reserve the right to impose a charge if you are unavailable as agreed.
6.20Any replacement phone received under either clause 3 or clause 7 will not attract a further period of insurance or warranty. For the avoidance of doubt (subject to the provisions of clause 6) the periods stated in clauses 8.1, 9.1 and 10.2 as appropriate will continue to apply from the date such cover originally came into effect.
7Warranty - defective materials or workmanship
7.1If your phone (or parts thereof) becomes defective due to faulty materials or workmanship Orange will (at its option) repair or replace it at no charge provided that:
7.1.1it has been used in accordance with the operating instructions;
7.1.2any repairs which may have been, or are to be undertaken have been arranged by Orange;
7.1.3you have complied with the foregoing terms and conditions;
7.1.4the Orange phone is registered and connected to the Orange Network;
7.2This Warranty is an extra benefit and is additional to your legal rights.
7.3Batteries only have a
8Term & Payments - Service Plan inclusive of Orange Care
8.1Where you are connected to a service plan which includes Orange Care, the Insurance and Warranty will come into force when you register the phone on the Orange Network. The Insurance will remain in effect for a period of 12 months and the Warranty for a period of 3 years (subject to clause 7.3), unless you switch to a different service
plan as indicated in clauses 11.2 and 11.6.
8.2Insurance cover may be purchased separately once the initial period of 12 months has expired.
8.3Where phones share an Orange Group Service Plan then each phone will be covered separately.
9Term & Payments – Pay monthly service plan with optional Orange Care
9.1Where you are connected to a service plan which requires Orange Care to be purchased as an optional extra, the Insurance and Warranty will come into force 24 hours after you call to request cover or 24 hours after we receive your written request for cover and will each have a minimum term of 12 months. Your confirmation of insurance cover will be sent to you within 30 working days after the end of the month in which cover becomes effective.
9.2Premiums will be invoiced monthly by Orange on behalf of the Insurer on your
13.17 | 13.18 |
