13 - reference
Suspension
the temporary disconnection of Services. Suspend has a corresponding meaning. User
you, or another person named by you, who is authorised to incur Charges to your Account.
2 your Contract and the Minimum Term
your Contract runs for at least 12 months
2.1For each Phone you own, your Contract starts on the date of Registration and has a Minimum Term of 12 months.
what happens when the minimum term ends
2.2After the Minimum Term ends, we will continue to supply you with Services as normal until your Contract is terminated in any of the ways described in Section 4.
3 provision of Services
what we aim to provide in the UK
3.1We will take all reasonable steps to make all Services available to you at all times. The Services are only available within the range of the base stations that make up our Network. However, please note that:
3.1.2the quality and availability of Services may sometimes be affected by factors outside our control - such as local physical obstructions, atmospheric conditions, other causes of radio interference, and faults in other
telecommunication networks to which the Network is connected.
3.2.2the quality of our Services may not be at its best inside buildings or below ground.
Services may sometimes be affected by maintenance and upgrading
3.2The Network and the Services may from time to time require upgrading, modification, maintenance or other
works. These may result in some or all of the Services becoming temporarily unavailable. In such cases, we'll do everything we can to provide alternative Services and to keep the period of non- availability to a minimum. However, some interruption may be inevitable.
suspension of Services if you break your Contract
3.3We may suspend some or all of the Services you use, without giving you notice, if we have good reason to believe that you haven't complied with one or more of the terms of your Contract.
3.3.1If you don't pay your bill within the time stipulated in Condition 6.2, we reserve the right to place a Bar on all outgoing calls from your Phone (with the exception of calls to the emergency services). This Bar will remain in force until you've paid everything you owe us. At our discretion, we may charge you for
3.3.2We also reserve the right to Suspend Services if a complaint has been made against you. The complaint will be thoroughly investigated, and Services will remain suspended until we know the results of that investigation. Any complaint you make will similarly be thoroughly investigated.
suspension of Orange Additional Services
3.4We reserve the right to suspend, either temporarily or permanently, part or all of any Orange Additional Service on giving reasonable notice.
monitoring the Services you use
3.5For the purposes of good management and security, we may need to monitor the contents of any text message you send from time to time. We may also tape conversations between you and our customer services for training purposes.
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