13 - reference
unauthorised or contains false particulars, we may delay Connection or Suspend Services to your Phone while we investigate further. Following our investigation, we will Connect or reinstate the Services unless we have grounds to terminate.
You acknowledge that you will have no claim against us in respect of any delay or Disconnection caused as a result of the operation of this Condition.
10 credit assessments
your application is subject to credit status
10.1All applications for Registration and Orange Additional Services are subject to credit assessment before we can connect you to the Network. If our assessment of you does not meet our normal requirements we reserve the right to decline to Connect you or to supply Orange Additional Services. Alternatively, we may ask you to lodge a Deposit with us before we Connect you. If you believe our assessment of
you is incorrect, we will review your eligibility. However, we cannot accept responsibility for the accuracy of information provided from the databases of credit reference agencies. Nor can we accept any liability for the consequences of our declining to Connect you.
11 deposits
deposits are held for 12 months
11.1We may request a Deposit from you:
a)before Connection
b)before making Orange Additional Services available to you, or
c)before reinstating the Services after
Suspension.
Deposits will be held for 12 months from the date of receipt and then refunded. We do not pay interest on Deposits. If you owe us money, we may set off Deposits against the amount due to us. If there is a balance left over in such cases, we will remit this to you either by cheque or by crediting your Account.
12 SIM Card
it's your responsibility to keep your SIM Card safe
12.1Any SIM Card we supply to you remains our property, but it is your responsibility to keep it safe.
SIM Cards are easily damaged and should be handled with care. We will replace free of charge any SIM Card found to be defective through faulty design or workmanship. In any other circumstances, however, we may charge for replacing it. We reserve the right to recall any SIM Card from you at any time to enhance or maintain the quality of the Services.
what to do if your SIM Card is lost, stolen or damaged
12.2You must inform us immediately if the SIM Card supplied to you is lost, stolen or damaged. You will remain liable for all Charges incurred until you do so. We will send you a replacement SIM Card as soon as reasonably
practicable, but we reserve the right to charge you for doing so.
your SIM Card and other networks
12.3The SIM Card supplied with your Phone enables the Phone to work on our Network only - with the exception of Phones which can access Roaming Services. However, after the Minimum Term we will lift this restriction at your request, provided all your payments of Charges are up to date and you pay the current administration charge.
The software in the SIM Card and the Phone is either owned by or licensed to Orange which grants you a
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