13 - reference
was first registered on the Orange network.
11.4In the event that you wish to switch from a pay as you go service plan for which Orange Care has been purchased to a pay monthly service plan which requires Orange Care to be purchased as an optional extra, Orange Care will automatically cease. Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period, unless you have already made a claim on the policy in which event no refund will be due.
11.5In the event you switch from a pay as you go service plan to a pay monthly service plan which includes Orange Care then from the date such switching takes effect you will be covered by Orange Care for the unexpired balance (if any) of any period under clause 8.1 calculated from the day your phone was first registered on the Orange network.
11.6In the event you switch from a pay monthly Service Plan inclusive of
Orange Care to a pay as you go service plan Orange Care will automatically cease.
11.7In the event that you wish to switch from a pay monthly service plan for which Orange Care has been purchased as an optional extra, Orange Care will automatically cease but in such event you will not be entitled to any refund of premiums paid.
12 Claims
12.1To make a claim under this insurance you should call 158 from your Orange phone or 07973 100 158 from any other phone. Alternatively, write to Orange Insurance, Senhouse Road, Darlington, DL1 4YG. Your claim will be handled fairly and promptly.
12.2In certain circumstances, particularly where there is a dispute over your claim Orange may refer the matter to independent Chartered Loss Adjusters for investigation and review.
13 Complaints
13.1If you have any queries or complaints regarding this insurance you should in the first instance address this to Orange. Business customers can call 158 from their Orange phone or
07973 100 158 from any other phone. Alternatively, write to Orange Insurance, Senhouse Road, Darlington, DL1 4YG.
13.2If you are not satisfied with the way a complaint has been dealt with you should write to HSBC Insurance Brokers Limited, Quay West, Trafford Wharf Road, Manchester, M17 1PL.
13.3If you remain dissatisfied, HSBC Insurance Brokers, as a member of the General Insurance Standards Council, is also a member of a registered independent dispute resolution scheme. They will advise you how you can contact this scheme.
13.4In so far as general insurance products are concerned, Orange is monitored by HSBC Insurance Brokers Limited who are members of the General Insurance Standards Council.
13.21 | 13.22 |
