Silex technology SX-200 instruction

User’s Guide

Troubleshooting Network Configuration Problems

If you are using TCP/IP, make sure that your computer and the print server are on the same IP segment or can reach each other with a PING command from the host. The IP address you assign to the print server must be on the same logical network as your host computers (e.g., if your computer has an IP address of 192.189.207.3, the print server should have an IP of 192.189.207.x, where x is an integer between 1 and 254), or you must properly configure your router address to work with the print server.

If your print server is set to Auto or DHCP for obtaining an IP address, it is possible that the print server’s IP address can change. Either configure your DHCP server to give the print server a permanent lease, or configure the print server to be on a STATIC address outside the scope of DHCP addresses.

The problem may be the result of mismatched or duplicate IP addresses. Verify that the IP address is correctly loaded into the print server (via the self-test page or through the remote console) and make sure that no other nodes on the network have this address (duplicate addresses are the biggest cause of TCP/IP printing problems). If the address is not correct, then verify that the loading procedure was properly executed.

Also verify that the host computer and the print server are either on the same subnet (for example, if the print server has a subnet mask of 255.255.255.0, the host must have the same subnet mask) or that the router is properly configured to pass data between the two devices.

If the wrong IP address is loaded, check your network for file servers that have DHCP, BOOTP, or rarp enabled, and make sure that these file servers are not set up to load IP addresses into the print server.

Document #40181-420 Rev. A

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Silex technology SX-200 user manual User’s Guide Troubleshooting Network Configuration Problems

Contents

SX-200 User’s Guide SET NW AUTHtype SET NW CHannel User’s Guide SET Port U1 Nbuf ENable DIsable SET Power Window nnnn SH POP3 SH Smtp Introduction Package Contents Product Overview Other Operating System Requirements User’s Guide About This User’s GuideWindows System Requirements User’s Guide Wireless Print Server Requirements User’s Guide Print Server Components LED Indicators Label Color State Status Wireless Default Settings wireless print servers only Factory Default SettingsDefault Settings wired and wireless print servers Pushbutton Functions Hardware Installation Before You Begin User’s Guide User’s Guide Verifying the Connection to the Printer ExtendView Utility Configuration and ManagementConfiguration Options Web Browser Interface HP Web JetAdmin Utility Configuration Console Document #40181-420 Rev. a User’s Guide Telnet User’s Guide Windows Print Queue Configuration Macintosh Print Queue Configuration Configuring to Print Using TCP/IP OS Introduction TroubleshootingPrinting Problems Troubleshooting Windows Problems Checking the Network Connection and Cabling User’s Guide Troubleshooting Network Configuration Problems User’s Guide Troubleshooting Wireless Configuration Problems Where to Get Help User’s Guide Returning Products Appendix a Safety and Regulatory Notices Information for United States Users User’s Guide Declaration of Conformity FCC Information for Canadian Users IC notice User’s Guide Information for European Users Declaration of Conformity CE Appendix B Updating Firmware User’s Guide User’s Guide Loading New Firmware Macintosh OS-X Telnet Command Console Access Command console access informationNetwork Commands Serial Port Command Console Access SH NW ENC SH NW AuthSET NW ENC SET NW KEY# SH NW Speed SH NW ModeSET NW Keyval SET NW Apden SET NW RTSSH NW RTS SH NW Apden SH NW Certcn SH NW StatsSET NW Certcn SET NW CERTCN2 SH NW Certexp SH NW CERTCN2SET NW Certexp SET NW Certkey SH NW Inap SET NW PWSET NW Inap SET NW Realm SH NW Wpagroup SH NW WpaautoSET NW Wpagroup SET NW Wpapsk SH NW DFS SH NW Iroam NW IroamSET NW DFS SET NW REGDOMain Serial Port Commands Port CommandsSET NW Wired SH NW REGDOMain Set serial port parity to NONE, EVEN, ODD, MARK, or Space SET Port S1 SPeedSet serial port flow control to NONE, XON/XOFF, CTS, or DSR Sets the data bits on the serial port SET Port P1 BIDir User’s Guide Parallel Port CommandsEnable or disable bidirectional mode Shows Port parameters Sample output CL Port port JOB SET Port P1 Nbuf ENable DIsableEnable or disable PJL status initialization SET SERVEr DEscription Server Information CommandsUSB Port Commands SET SERVEr NAme SH Serial SET Snmp SETCOMM1SET Snmp SETCOMM2 SH Snmp SH SERVErSH SERVEr CO SH VErsion Service Commands SET Servi service name NAme SET Servi service name FRSSET Servi service name IP SET Servi service name POrt String Commands User’s Guide SH STRing stringnum TCP/IP CommandsSET IP ACcess SH FILters SET IP Chksum SET IP LPD SET IP FTPSET IP Http SET IP TCP SET IP Tftp Power Configuration Commands SH IP User’s Guide Firmware Update Shows the firmware update parameters Sample output User’s Guide SH LOAd Exit Other CommandsSET Default SH Free Save SET PoweronSH Poweron Netware Commands Unprotect SET Netw SErver SET Netw QServerSET Netw REscan CL Netw SErver Email Printing Commands SET Smtp ENable SET POP3 PAsswordSET POP3 TImeout SET Smtp ADdress SH Smtp DLC / Netbeui CommandsSH POP3 SH DLC Appletalk Commands Wireless Security Configuration ExtendView Key Selection SH NW SET NW KEY# SET NW RTS SH NW Apden SH NW CERTCN2 SET NW Inap SH NW Wpagroup