Silex technology SX-200 user manual Troubleshooting Windows Problems

User’s Guide

If the self-test page prints successfully but you cannot print a job or you get distorted printouts, make sure the printer is set for the correct Page Description Language. Most new printers support AUTO mode, which means that they will automatically switch between PCL and PostScript. However, older printers like the LaserJet II, LaserJet III, and LaserJet IIISi require that the printer be set to the desired language through the printer control panel. Also, verify that you have set up the drivers correctly on the workstation. Some printers, like the Epson Stylus, require special drivers and will not print if standard PCL or PostScript drivers are used.

Checking the Network Connection and Cabling:

If the self-test page prints but you cannot print documents, first check the network connection and cabling.

ƒIf the appropriate LEDs are not on, there is probably a bad 10baseT or 100baseTX cable, or the hub port is bad. If possible, try a different cable and hub port, or try connecting a different device to the cable.

ƒIf you are using a hub, verify that the hub port is good by trying the print server on a different port.

ƒIf you have a bridge or router located between the print server and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow print server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the print server. In the case of routers, also make sure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not routable).

ƒIf the job exists in the queue but does not print, ensure that you are not trying to print a text job to a PostScript printer. If you have a printer that is capable of automatic language switching, ensure that the printer is not forced into PostScript mode.

ƒMake sure that you are not trying to perform an illegal operation, such as attempting to print a legal-size form when the printer only supports 8.5" x 11" paper.

Troubleshooting Windows Problems

If you are having trouble printing with Windows, ensure you can ping the print server using the DOS command PING ipaddress, where ipaddress is the IP address of the print server. If you cannot ping the print server, you will not be able to print.

Document #40181-420 Rev. A 25