Troubleshooting
Starmate 5 has been designed and built to be
•Check that all connections are firm and secure..
•Make sure the vehicle power socket is clean and free of corrosion..
•Make sure you have connected the Starmate 5 as described in this User Guide.. Verify that the PowerConnect Power Adapter is plugged into the vehicle’s cigarette lighter or power adapter socket, and that the LED on the PowerConnect Power Adapter is lit (on).. If not, your vehicle may need to be running to provide power to the socket..
If you see this on the screen: Try this:
Acquiring Signal | • Make sure that the vehicle is outdoors with a |
| clear view of the sky.. |
| • Make sure the Magnetic Mount Antenna is |
| mounted outside of the vehicle.. |
| • Move your Magnetic Mount Antenna away from |
| any obstructed area.. For example, if you are |
| parked in an underground garage, you should |
| receive a signal after leaving the garage.. |
|
|
Antenna Not Detected | • Make sure that the antenna cable is firmly and |
| securely plugged into the PowerConnect Vehicle |
| Dock.. Make sure the cable is not bent or broken.. |
| • If the message persists, most likely the Magnetic |
| Mount Antenna cable has been damaged.. Replace |
| the antenna.. |
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