Getting Help
Troubleshooting
Sony Notebook Computer User Guide
n N 91 
7Make sure that Yes is selected and press Enter. The computer restarts.
❑To charge the internal backup battery, leave the computer plugged to AC power during more than one hour.
❑If you still have problems, please call
My computer does not shut down
It is best to shut down your computer using the Shut Down command on the Windows® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut Down command does not work properly, follow these steps:
❑Restart the computer by pressing Ctrl + Alt + Delete and by choosing Shut Down.
❑If this does not work, press the power button and hold it for at least four seconds, this turns off the power.
❑Unplug the computer from the AC adapter and remove the battery pack from your computer.
I cannot put my computer in any Standby mode (Hibernation, Idle or supend): the system gets unstable
Quit all the applications you launched and restart the system. If you don't succeed, please refer to the question My computer does not shut down.
My computer “locks up”
❑Try restarting the computer. On the Windows taskbar, click the Start button, click Shut Down, select Restart and click OK.
