Sony PCG-8491 Troubleshooting, Table of troubleshooting methods, About the computer and software

Getting Help

	Troubleshooting
Guide
	(other than USB devices), be sure
	✍ When you reconnect devices
User	to turn off the computer as
	described in "Shutting down
ComputerNotebookSony	your computer".
	If you turn off the computer in
	other ways, it may result in data
	loss.

n N 88

Troubleshooting

This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you contact VAIO-Link.

Table of troubleshooting methods

❑About the computer and software, see page 88

❑About Digital Video Captures and DVgate, see page 93

❑About the display, see page 93

❑About DVD-ROMs, CD-ROMs and diskettes, see page 94

❑About sound, see page 95

❑About the modem, see page 96

❑About peripherals, see page 99

About the computer and software

My computer does not start

❑Check that the computer is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the computer indicates that the power is on.

❑Check that the battery packs are inserted properly and that they are charged.

❑Make sure there is no diskette in the floppy disk drive.

❑Confirm that the power cord and all cables are connected firmly, as described in “Connecting a Power Source” on page 18.