Troubleshooting iLO

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SSH Text Support from a Remote Conosle Session

The telnet and SSH access from text Remote Console supports the standard 80 x 25 configuration of the text screen. This mode is compatible for text Remote Console for the majority of available text mode interfaces in current operating systems. Extended text configuration beyond the 80 x 25 configuration is not displayed correctly when using telnet or SSH. HP recommends configuring the text application in 80 x 25 mode or use the iLO Remote Console applet provided by the web interface.

Troubleshooting Terminal Services Problems

The following sections discuss troubleshooting Remote Console issues.

Terminal Services Button Is Not Working

The Terminal Services option will not function if the Deny option is selected on the Java security warning popup. When the Deny option is selected, you are telling the browser that the Remote Console applet is not trustworthy. The Remote Console will not be allowed to execute any code requiring a higher level of trust. If the Deny option is select, the Remote Console is not allowed to launch the code required to activate the Terminal Services button. If you look in the Java Console, you will see a "Security Exception - Access denied" message.

Terminal Services Proxy Stops Responding

Any time iLO is reset (such as changing network settings or global settings), Terminal Services pass-through is unavailable for two minutes from the beginning of the reset. iLO requires 60 seconds to complete the reset and POST with a 60-second buffer before continuing. After two minutes, the status changes to Available and Terminal Services pass-through is available for use.