Troubleshooting iLO

383

Remote Console No Longer Opens on the Existing Browser Session

With the addition of the Terminal Services Pass-Through function, the behavior of the Remote Console applet is slightly different from previous versions of iLO firmware. If a Remote Console session is already open, and the Remote Console link is clicked again, the Remote Console session will not restart. It may appear to the user as if the Remote Console session has frozen.

For example, if the following steps are executed:

1.From Client-1, login to iLO and open a remote console session.

2.From Client-2, login to iLO and try to open a Remote Console session. The message Remote console is already opened by another session is displayed. This is expected because only one Remote Console session is supported at a time.

3.Return to Client-1 and close the Remote Console session.

4.From Client-2, click the Remote Console link with the old Remote Console applet still open. The remote console session will not refresh and the old message discussed in step 2 is still displayed.

Although this behavior is different than in previous versions of iLO firmware, this is expected behavior in this version of the iLO firmware. To avoid problems of this nature, always close an open remote console session prior to trying to reopen it.

Remote Console Text Window not Updating Properly

When using the Remote Console to display text windows that scroll at a high rate of speed, the text window might not update properly. This error is caused by video updates occurring quicker than the iLO firmware can detect and display them. Typically, only the upper left corner of the text window updates while the rest of the text window remains static. After the scrolling is complete, click Refresh to properly update the text window.