Getting Help

 

 

Troubleshooting

Guide

 

 

 

When playing DVD movies on

 

battery power, set the power

User

 

management profile to DVD.

 

With other profiles, the movies

 

 

Computer

 

are choppy.

 

Depending on the display setup

 

 

 

 

properties you selected, you may

 

 

use Fn+F command to expand

Notebook

 

the screen to full screen size.

 

Region codes indicators are

 

 

 

 

labeled on the DVD discs to

 

 

indicate in which region and

Sony

 

what type of player can play the

 

disc. Unless a “2” or “ALL” is

 

 

 

 

labeled on your DVD disc or on

 

 

the packaging, you cannot play

 

 

the disc on this player.

 

 

 

n N 95

1Make sure the mute setting is off in your DVD player.

2Check the master volume setting in the audio Mixer. If you have connected speakers externally, check the volume settings in your computer speakers and check the connections between your speakers and the computer.

3Check the Windows Control Panel/System/Device Manager to see that the drivers are installed properly.

A dirty or damaged disc may cause the computer to “hang” while it tries to read the disc. If necessary, reboot the computer, remove the disc, and then check that it is not dirty or damaged.

When I double-click an application icon a message such as “You must insert the application CD into your CD-ROM drive” appears and the software does not start

Some titles require specific files that are located on the application’s DVD-ROM / CD-ROM disc. Insert the disc and try starting the program again.

Make sure you place the disc in the tray with the label side facing up.

My floppy disk drive can’t write to a diskette

The diskette is write-protected. Disable the write-protect feature or use a diskette that is not write-protected.

Check that the diskette is properly inserted into the floppy disk drive.

About sound

My speakers are not producing sound

The built-in speakers may be turned off. Press Fn+F3 to turn on the speakers.

The speaker volume may be turned to the minimum. Press Fn+F4, and then press V or b to increase the volume.

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Sony PCG-8491 manual About sound, Are choppy