Sony RM-AX4000A Troubleshooting

Troubleshooting

If you have problems setting up or using the Remote Commander, first check the batteries (page 10), then check the items below. Refer also to Help of “AX Remote Editor.”

Trouble with the Remote Commander's basic settings

Problem	Solution
The Remote Commander	Check the remaining battery level. If low, replace with new ones.
does not turn on.
The LCD display turns off	The Remote Commander is preset at the factory to turn the display
automatically.	off automatically if you do not operate for more than 5 minutes. You
	can reset the automatic-off time to 1-30 minutes (page 37).
The beep does not sound.	The beep is turned off. Turn the beep on (page 41).
The Timer function has	Check the Timer setting (page 29). When the battery power is weak
stopped working.	or empty, or if the battery is removed for a long time, the Timer
	setting may be cleared.
The touch-keys do not	Calibrate the alignment of the LCD display (page 39).
work properly.
The LCD display does not	The contrast level is too low. Set the contrast of the LCD display
light up even though the	higher. While pressing the COMMANDER OFF button, press the
Remote Commander is	OK button. And then press the CHANNEL + button a few times to
turned on.	increase the contrast.
XPRESS function does not	In case of On-Remote Setup, XPRESS function controls only the
perform On-Remote Setup.	power on/off of the component. If you want to control the input
	selector of the TV, etc., follow the procedure for On-PC Setup.

Trouble with operation mode

ProblemSolution

Even if you press the keys/ buttons on the Remote Commander, the component does not work properly.

•Get closer to the component. The maximum operating distance is approximately 32.8 ft. (10 m).

•Check that you are aiming the Remote Commander directly at the component, and that there are no obstructions between the Remote Commander and the component.

•Turn on the components first, if necessary.

•Check that the component has infrared remote capability. For example, if your component did not come with the Remote Commander, it probably is not capable of being controlled by a Remote Commander.

Additional

Even though you hold down a key/button, it does not work as intended.

•The volume buttons and cursor buttons, and some others, continue to work when they are pressed and held. If you program the signals of such buttons, RM-AX4000 Remote Commander may not learn the signals accurately. Reprogram the signals by continuing to hold down the desired button of the other remote control until “Learning is complete.” appears in the “AX4000 Remote Editor” screen.

•The batteries of the other remote control are weak. Replace with new ones and reprogram the signals.

Information

The backlight setting is	Unit Setting of the project set up on your PC is activated if you
unintentionally changed.	download data changed on your PC with the “Download the Unit
	Setting data together with the project data” box checked.

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