Troubleshooting (continued)

ProblemSolution

“RECOVERY” appears on the screen and all the buttons are disabled.

Error might has occurred in the firmware of the Remote Commander. Update the firmware using “AX Remote Editor.”

The component does not work when checking the code setting on the Emulator.

•Get closer to the component. The maximum operating distance is approximately 32.8 ft. (10 m).

•Check that you are aiming the Remote Commander directly at the component, and that there are no obstructions between the Remote Commander and the component.

•Turn on the components first, if necessary.

•Check that the component has infrared remote capability. For example, if your component did not come with the Remote Commander, it probably is not capable of being controlled by a Remote Commander.

The visual/audio

The VOLUME button may be assigned to a different component

component's volume

than the one you want it to control.

cannot be controlled by the

For On-PC Setup: Make sure to set “Action List” of the VOLUME

Remote Commander.

button correctly after selecting the component to control the volume

 

in Advanced mode.

 

For On-Remote Setup: See “Controlling the volume of visual

 

components connected to an audio component” on page 57.

 

The VOLUME button of most components is already assigned to

 

control the TV (or RCVR for audio components). Do not program

 

any other function to the VOLUME button of the TV or RCVR.

A System Control function

• Make sure that you have programmed the commands in the

does not work properly.

correct order (page 51).

 

• Try changing the orientation of the Remote Commander. If that

 

does not help, try placing the components as close to each other as

 

possible.

 

• Check the status of the components and make sure that you have

 

set the components properly to receive commands.

 

• The preset codes are changed or new signals have been learned

 

for a key or button that has been programmed with a series of

 

actions. In this case, the new signals are transmitted when the

 

series of actions is executed.

Even if you set the Timer macro, the component does not work properly.

•The component could not receive the signal from the Remote Commander successfully. When using the Timer, check the following.

–Check that the Timer macro functions correctly by pressing the TEST key, after setting the Timer macro (page 59).

–Check the location of the Remote Commander.

•The status of the component is not suitable for operation (for example, you programmed the power-on setting, assuming that power of the component is off when the Timer turns on. However, if the power of the component is on when the component receives the signal from the Remote Commander, the component will turn off).

Even if you operate an XPRESS function, the TV does not turn on, or it turns off.

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•The Remote Commander memorizes the status of the component's input selector and power on/off. However, if you turn on/off the component with the remote control or operate the component directly, it will not recognize the current component status. In this case, press the SYNC-UP button to synchronize with the status of the current component and the Remote Commander.

•If the TV turns off by its own Sleep function, the Remote Commander does not recognize its status. Turn off the TV with the Remote Commander. You can also turn off the TV at the scheduled time with the Timer on the Remote Commander.