Manuals / Sprint Nextel / Computer Equipment / Network Card

Sprint Nextel C201 Troubleshooting Tips, PCS Connection Card, Troubleshooting Error Messages

Models: C201

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Section 4

Troubleshooting Tips

In This Section

▶PCS Connection Card Frequently Asked Questions

▶Troubleshooting Error Messages

This section will provide you with help in diagnosing and solving problems that you may experience while using the

PCS Connection Card.

A list of frequently asked questions, as well as a detailed report of the various error messages, have been provided to assist you with determining the possible cause of the problem or error, and finding a viable solution.

If you require additional help, please visit our Web site at www.sprintpcs.com, or contact PCS Customer Service Solutions at 1-888-211-4PCS (4727).

Section 4

Troubleshooting Tips 55

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Sprint Nextel C201 manual Troubleshooting Tips, PCS Connection Card Frequently Asked Questions, In This Section

Contents

MerlinTM C201 PCS Connection CardTM by Novatel WirelessUser’s Guide Page Sending a Web Message 2. The Wireless Connection ManagerTable of Contents System Requirements Care and Maintenance7. Terms and Conditions & Warranty Information 4. Troubleshooting Tips5. Product Specifications 6. Safety and RegulationsThank you for choosing Sprint Welcome to SprintPage Introduction to this User’s Guide Page Section System Requirements Care and Maintenance of Your PCS Connection CardInstalling the Wireless Connection Manager Software Getting Started With Your PCS Connection CardTMPCS Connection Card Storage case for your card Getting Started Guide Your PCS Connection CardGetting Started PCS Connection Card ComponentsManaging Your PCS Account Care and MaintenanceSystem Requirements 8 Getting Started With Your PCS Connection Card Installing the Wireless Connection Manager SoftwareTo install the Wireless Connection Manager Software Windows 98 SE, ME, 2000 and XP Installation ProcessFigure 3 Start Copying Files window SectionGetting Started With Your PCS Connection Card Figure 2 License Agreement windowFigure 4 Desktop Icon message 10 Getting Started With Your PCS Connection CardFigure 5 Installation Complete window Figure 6 Install window 12 Getting Started With Your PCS Connection Card Inserting and Removing Your PCS Connection CardThe Sprint Welcome window will appear see Figure Activating Your PCS Connection CardIf your card is intended primarily for personal use 4. Carefully repeat the Electronic Serial Number to the Service Representative. You will then be given an activation codeFigure 12 PCS Connection Card Activation window 9. Click Finish to exit the Sprint Activation Wizard16 Getting Started With Your PCS Connection Card SectionPCS Connection Card Configuration Window Wireless Connection Manager Main WindowControlling the Wireless Connection Manager System Tray Icons Using the Web Messaging Feature Using the Optimized RAS OptionFigure 13 Wireless Connection Manager main window Wireless Connection Manager Main Window18 The Wireless Connection Manager consists of the following itemsThe Wireless Connection Manager Controlling the Wireless Connection ManagerConnecting to the Network To connect to the network, click Connect from the main windowFigure 15 Compression Option window 20 The Wireless Connection ManagerControlling Compression SectionFigure 18 Exit command Disconnecting From the NetworkQuitting the Wireless Connection Manager Application Figure 17 Wireless Connection Manager main windowSection Keeping the Wireless Connection Manager Window Always Visible22 The Wireless Connection Manager Showing and Hiding the Wireless Connection ManagerFigure 20 Hide When Minimized command Hiding the Wireless Connection Manager Task BarThe Wireless Connection Manager Section 24 The Wireless Connection ManagerTotal Bytes Fields Section Clearing the Total Bytes FieldsThe Wireless Connection Manager Figure 23 Clear Bytes commandThe Confirmation window will appear see Figure PCS Connection Card Configuration window see FigureLocking and Unlocking Your PCS Connection Card To lock your cardUnlocking Your PCS Connection Card To unlock your cardThe Enter Lock Key window will be displayed see Figure The card is currently connected to the network flashing - The card is disconnecting from the networkSystem Tray Icons The following icons indicate the card’s connection statusThe Wireless Connection Manager Using the Web Messaging FeatureViewing a Web Message the Callback No, and the date the message was receivedThere are three ways to send a Web message 2. Using your Web browser3. Using your email program Open a new email message Sending a Web MessageDeleting a Web Message Using the Optimized RAS OptionInstalling the PCS Software Modem Figure 31 Control Panel 32 The Wireless Connection ManagerFigure 30 PCS Software Modem Install Help Figure 32 Phone and Modem Options Windows 2000 & XP 4. For Windows 98SE, click Add under the General tab see FigureThe Wireless Connection Manager SectionFigure 35 Add/Remove Hardware Wizard 34 The Wireless Connection ManagerFigure 34 Install New Modem Windows 98SE SectionFigure 37 Add/Remove Hardware Wizard SectionThe Wireless Connection Manager Figure 36 Add/Remove Hardward WizardFigure 39 Add/Remove Hardware Wizard 36 The Wireless Connection ManagerFigure 38 Digital Signature Not Found Adding a New Dial-up Connection To configure your RAS dial-up connectionLogin - Your username for the dial-up network Password - Your password for the dial-up networkFigure 41 New Connection Wizard 38 The Wireless Connection Manager5. Click Finish to store the new dial-up connection see Figure SectionDeleting a Dial-up Connection Editing a Dial-up ConnectionTo edit a dial-up connection connection you wish to edit from the Select connection listTo access the PCS Connection Card Configuration window see PCS Connection Card Configuration WindowThe configuration window contains the following items Figure 45, select Configuration from the File drop-down menuFigure 46 Configuration command PCS Connection Card Configuration SettingsChanging Your Roaming Settings The Wireless Connection ManagerSection 42 The Wireless Connection ManagerFigure 47 PCS Connection Card Configuration window Changing Your Lock Code PCS Connection Card Properties Window Section Detailed Status Report WindowThe General tab see Figure 50 contains the following items company of the cardThe copyright information About Wireless Connection Manager Window46 The Wireless Connection Manager The software version The date the software was releasedThe Wireless Connection Manager Updating the Wireless Connection Manager SoftwareThe Wireless Connection Manager Update Wizard will display see FigurePage Section PCS VisionSMWeb Messaging PCS Business ConnectionSM PCS VisionYour User Name Accessing the Web With Your PCS Connection CardLaunching the Web To launch the Web1. From your computer, log on to the Internet Signing Up for Web UpdatesMessaging To select the information you want sent to your cardComposing Email Messages Using EmailAccessing Email Messages EmailTo use PCS Business Connection Personal Edition, visit Additional PCS Business Connection solutions are available to yourPCS Business ConnectionSM Personal Edition Company directory and contacts Search, view, call, and emailWhen is my data connection active? PCS Vision FAQsHow will I know when my card is ready for PCS Vision Service? How do I know when my card is connected to PCS Vision Services?Troubleshooting Tips Troubleshooting TipsPCS Connection Card Frequently Asked Questions Troubleshooting Error MessagesHow can I tell if I have PCS Service? PCS Connection Card FAQsCall PCS Customer Service Solutions at 1-888-211-4PCS PCS Connection Card is using?Section Troubleshooting Error MessagesTroubleshooting Tips time, or moving to another locationThe card has been removed 58 Troubleshooting TipsContact PCS Customer Service Solutions at 1-888-211-4PCS SectionSection Product SpecificationsTechnical Specifications Environmental Specifications Product SpecificationsThis product was manufactured under the US patent Technical SpecificationsEnvironmental Specifications 60 Product SpecificationsSafety and Regulations Safety and RegulationsWireless Connection Manager Software Important Notice Safety and Hazards Regulatory NoticesPCS Connection Card to transmit or receive such data Safety and Hazards62 Safety and Regulations Important NoticeReorient or relocate the receiving antenna Regulatory NoticesFCC ID PKRNVWC201 This equipment64 Safety and Regulations Section Terms and Conditions Warranty InformationTerms and Conditions of Services Manufacturer’s Warranty Terms and Conditions & Warranty InformationTerms and Conditions of Services Section We may change this Agreement at any timeTerms and Conditions & Warranty Information Section 68 Terms and Conditions & Warranty InformationYou must be at least Section PCS Vision Third Generation Wireless Charges. For PCS VisionTerms and Conditions & Warranty Information Charges. For most forms of wireless Service, your usage will be charged from the time you first initiate contact between your phone or other wireless device and the network until the network connection is broken, whether or not you are successful in connecting with the service with which you seek to connect, even if the connection is later broken or dropped. An exception is that you are not charged for voice calls that are not completed. You are charged for completed calls to your Number from the time shortly before the phone starts ringing until the call is terminated by either party. You will be charged peak rates for the entire duration of calls initiated during the peak time periods applicable to your Service. You will be charged off-peak rates for the entire duration of calls initiated during the off-peak time periods applicable to your Service. In addition to these usage charges, you may be charged for recurring monthly service charges, applicable local and long-distance toll charges, other usage charges, connection fees, roaming charges, directory assistance, call completion charges, account review and management charges optional features you select at an extra cost, and taxes and other regulatory-related charges. Charges for most Services are incurred in one-minute increments, with partial minutes of use rounded up to the next highest minute. You must pay, by each invoice due date, all charges for Services provided to the Number for each phone or other equipment that our records show you activated, no matter who actually uses or has possession of the phone or other equipment at the time Services are providedSection PCS Voice Command feature begin when you press or activate the70 Terms and Conditions & Warranty Information If you initiate and complete another call without leaving theSection Terms and Conditions & Warranty InformationAdditional Terms for Premium Services. Access to and downloading of 72 Terms and Conditions & Warranty Information Section If you are on a Non-TermTerms and Conditions & Warranty Information Section 74 Terms and Conditions & Warranty InformationSection Terms and Conditions & Warranty InformationServices to you on as a PCS Clear Pay Program basis, Services and coverage may be limited in certain ways. You must pay all charges for Services whether or not your Services are suspended or terminated Section 76 Terms and Conditions & Warranty InformationSection Your access to PCS Vision Services is controlled by a passwordWe invoice you for Terms and Conditions & Warranty InformationWe may give credit for a continuous 78 Terms and Conditions & Warranty InformationTerms and Conditions & Warranty Information Section 80 Terms and Conditions & Warranty InformationSection MANDATORY ARBITRATION OF DISPUTES. ANY CLAIMTerms and Conditions & Warranty Information Indemnification. You indemnify and defend us, our partners, directors, officers, employees and agents from and against any claim, action, damage, liability and expense arising out of or in connection with 1 your acts or omissions that occur in connection with your use of the Services or equipment used in connection with the Services, and 2 any communications you make or receive using the Services. This indemnification extends to and includes any attorneys fees and costs incurred by us arising from any actions or claims to which this indemnification applies, or from the contesting of the applicability of this provision. This section survives termination of this Agreement82 Terms and Conditions & Warranty Information 1 you may notify us by calling PCS Customer Service Solutions, andTerms and Conditions & Warranty Information Section Manufacturer’s Warranty84 Terms and Conditions & Warranty Information Section Terms and Conditions & Warranty InformationPage Index IndexW Web 88 Index Main Window Quitting the Application Wireless Connection ManagerSoftware Installing License Agreement Updating Wireless Connection Manager Window Always Visible Hiding