9 Troubleshooting
General problems
Problem / Question | Solution / Answer | ||
What do the blinking lights | See Understanding the control panel lights on page 8 for information about what each | ||
mean? | light pattern means. | ||
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Why am I missing | If you see voids (missing characters) when printing envelopes, check your printer driver | ||
characters when I print on | settings to make sure you selected Envelope from the Paper Type menu. | ||
envelopes? | If Envelope is already selected, try changing the texture setting to a rougher setting. | ||
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| Sometimes toner does not adhere well to | ||
| driver, select Custom | ||
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How do I clear a paper | See Clearing jams on page 56 for information about clearing paper jams. | ||
jam? |
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How do I restore the | Sometimes restoring the printer to the original factory default settings solves formatting | ||
factory defaults? | problems. To reset the factory defaults: | ||
| 1 | Turn off the printer. | |
| 2 | Open the front door. | |
| 3 | Press Continue as you turn the printer back on. | |
| 4 | Keep pressing Continue until the lights cycle, then release the Continue button. | |
| 5 | Close the front door. | |
| 6 | Press Cancel. | |
| 7 | Press Continue until the control panel cycles through all the lights. | |
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| The Load Paper, Toner Low / Replace PC Kit, Ready and Continue lights appear. | |
| 8 | Release the Continue button. | |
| 9 | Turn the printer off and back on. | |
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| Factory defaults have been reset. | |
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The paper is curled once it | • | Use paper that is sealed in its original packaging. | |
exits the printer. | • | Turn the paper over. | |
| • | Rotate the paper 180 degrees. | |
| • | If you are printing a | |
| • | When printing on heavy print media, open the rear exit door for a | |
| • | Try another kind or brand of print media, such as a xerographic paper for laser printers. | |
| • | If possible try printing in a less humid environment. | |
| If the paper still curls, select the Reduce Curl setting from the Configuration menu (See | ||
| Turning on Reduced Curl mode on page 86.). | ||
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The toner low light | Yes, you can still print. To extend the life of the toner cartridge somewhat, remove the toner | ||
sequence is on, but I don’t | cartridge, firmly shake it from side to side and front to back several times to use the remaining | ||
have another cartridge to | toner, then insert it back into the printer. Repeat this procedure multiple times. | ||
put in yet. Can I still print | If print remains faded, replace the toner cartridge. | ||
with the low cartridge? | |||
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The printer seems to print | This is normal. The printer sometimes prints at a slightly slower speed when feeding print | ||
slower when using the | media from the manual feeder. | ||
manual feeder. |
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Envelopes jam when | Close the rear exit door. | ||
printing with the rear exit |
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door open. |
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