Print quality problems
Symptom | Cause  | Solution  | 
Solid black pages | • The toner cartridge is defective.  | • Replace the toner cartridge.  | 
  | • The printer requires servicing.  | • Call for service.  | 
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Print media curls badly once it | The Paper Weight setting is wrong for  | • Change Paper Weight† to Smooth.  | 
prints and exits to the output bin | the type of print media being used.  | • Use print media that is sealed in its  | 
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  | original packaging.  | 
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  | • Turn the print media over.  | 
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  | • Rotate the print media 180 degrees.  | 
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  | • If you are printing a   | 
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  | job, try duplexing it.  | 
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  | • When printing on heavy print media,  | 
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  | open the rear exit door for a  | 
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  | • Try another kind or brand of print  | 
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  | media, such as a xerographic paper  | 
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  | for laser printers.  | 
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  | • If possible, try printing in a less  | 
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  | humid environment.  | 
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*To replace the fuser, call a service technician.  | 
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†This setting can be changed using the Local Printer Settings Utility.  | 
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