Star Trac E-TRE, E-TRXE manual Trouble Shooting, Error Name Description Diagnosis Code

Trouble Shooting

All Embedded Display Products perform a self-test at the beginning of every workout. If a problem is detected, a mes- sage displays before or after the workout, depending on the nature of the problem. Star Trac recommends that you refer your questions about your STAR TRAC PRODUCTS operation and suspected malfunctions to Star Trac’s Service Hot- line at (800) 503-1221, or USA 1-714-669-1660.

The following messages are displayed at the beginning of a workout if the associated problem is detected during self-test (codes used in the FIT_ERROR and DISP_ERROR commands). For Treadmills xCB is the Translator Board and For Bikes, TBTs and Steppers it is the LCB Board.

ERROR	NAME	DESCRIPTION		DIAGNOSIS
CODE
4	Timeout waiting	This is reported when the	1.	Re-boot the unit and see if the problem goes away.
	for query ID re-	Sidcup does not receive a	2.	If the problem persists, check the communications
	sponse from	query id response from the		cable Between the Sidcup and the Display.
	display.	display during boot up.	3.	If the problem still persists change the communica-
				tions cable.
5	No query id	This is reported when the	1.	Re-boot the unit and see if the problem goes away.
	response re-	Sidcup does not receive a	2.	If the problem persists, check the communications
	ceived from dis-	query id response from		cables between the Sidcup and the Display and cob.
	play or X-C.	both the display and cob	3.	If the problem still persists change both of the com-
		during boot up.		munications cable.
6	Timeout waiting	This is reported when the	1.	Re-boot the unit and see if the problem goes away.
	for query ID re-	Sidcup does not receive a	2.	If the problem persists, check the communications
	sponse from X-	query id response from the		cable between the Sidcup and the cob.
	C.	cob during boot up.	3.	If the problem still persists change the communica-
				tions cable.
14	Timeout waiting	This is reported when the	1.	Re-boot the unit and see if the problem goes away.
	for query id re-	display does not receive a	2.	If the problem persists, check the communications/
	sponse from	query id response from the		power cable between the Display and the COB.
	COB.	COB during boot up.	3.	If the problem still persists change the communica-
				tions/power cable.
21	Timeout waiting	This is reported when the	1.	Re-boot the unit and see if the problem goes away.
	for query ID	display times out waiting for	2.	If the problem persists, check the communications
	from Sidcup.	a query id command from		cable between the Display and the Sidcup.
		the Sidcup during boot up.	3.	If the problem still persists change the communica-
				tions cable.
			4.	If the problem still persists change the Sidcup board.
22	Timeout during	This is reported when the	1.	Re-boot the unit and see if the problem goes away.
	start-up hand	display times out waiting for	2.	If the problem persists, check the communications
	shaking.	a go to idle command from		cable between the Sidcup and the cob. Also check the
		the Sidcup during boot up.		communications cable between the Display and Sid-
				cup.
			3.	Check the error code that is being flashed on the Sid-
				cup. It may be different than the one being displayed
				on the display. Check this error code in the error
				codes table.
			4.	If the problem still persists change both of the commu-
				nications cable.
23	Fit CPU watch-	This is reported when there	1.	Re-boot the unit and see if the problem goes away.
	dog response	is no communication be-	2.	If the problem persists, check the communications
	timeout.	tween the display and the		cable between the Sidcup and the Display.
		Sidcup for more than 2 sec-	3. If the problem still persists change the communica-
		onds.		tions cable.
38	Incline calibra-	Fit CPU reports MOB error	1.	Re-boot the unit and see if the problem goes away.
	tion value out of	status:	2.	If the problem persists, check the Product Model in
	range	Incline calibration value out		Maintenance Mode and ensure it is correct.	39
		of range	3.	Re-calibrate the Incline.