masquerading gateway incoming connections may fail depending on you gateway software.

Check permissions and directory structures If the FTP server is connecting and having problems getting directory listings or manipulating files; make sure your permissions are set up correctly and the directories that you need exist.

Log into the FTP server using an FTP program. Change directories to the location stored in the root_directory parameter. If the directories you need do not show up, the root_directory control parameter may be wrong or the directories may not exist.

Test permissions by fetching a file in your message directory and uploading a file to the consolidated database directory. If you get errors your FTP server permissions are set up incorrectly.

The SMTP message system

The Simple Mail Transfer Protocol (SMTP) is used in Internet e-mail products.

With the SMTP system, SQL Remote sends messages using Internet mail. The messages are encoded to a text format and sent in an e-mail message to the target database. The messages are sent using an SMTP server, and retrieved from a POP server: this is the way that many e-mail programs send and receive messages.

For a list of operating systems for which SMTP is supported, see “Supported operating systems” on page 447 .

SMTP addresses and To use SQL Remote and an SMTP message system, each database

user IDsparticipating in the setup requires a SMTP address, and a POP3 user ID and password. These are distinct identifiers: the SMTP address is the destination of each message, and the POP3 user ID and password are the name and password entered by a user when they connect to their mail box.

 

Separate e-mail account recommended

 

It is recommended that a separate POP e-mail account be used for SQL Re-

 

mote messages.

 

 

Troubleshooting

If you can not get the SMTP Link to work try connecting to the SMTP/POP3

 

server from the same machine on which the Message Agent is running using

 

the same account and password. Use an Internet e-mail program that

 

supports SMTP/POP3 and make sure to disable the program once the SMTP

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