3Troubleshooting and Specifications

Troubleshooting table Following table may help you in determining the kind of problem and provides some

plausible solutions:

Problem

Solution

 

 

SpeedTouch™570 does not work.

Make sure the SpeedTouch™570 is

(none of the LEDs lights up)

plugged into an electrical outlet.

 

 

 

Make sure the power switch on the

 

SpeedTouch™570 is turned on.

 

 

 

Make sure that you are using the correct

 

power supply for your SpeedTouch™570

 

device.

 

 

Wireless client can not join the Speed-

Make sure that the WLAN client is

Touch™570 WLAN environment.

configured for the correct wireless

 

settings (DSSS, radio channel, WEP).

 

 

 

The SpeedTouch™570 uses 128-bits

 

WEP encryption, but the WLAN client

 

only supports 64-bits encryption.

 

 

 

In case registration is enabled, you must

 

press the 'Registration' button to register

 

the WLAN client.

 

 

 

Make sure that the SpeedTouch™570

 

Association Control List is not locked, i.e.

 

allows new WLAN client registrations.

 

 

No wireless LAN connectivity.

Make sure that the WLAN client adapter

 

is correctly installed on your PC.

 

 

 

Make sure that the WLAN client adapter

 

is configured for the correct wireless

 

settings.

 

 

 

Make sure that the WLAN client adapter

 

and SpeedTouch™570 share the same IP

 

subnet.

 

 

Poor wireless connectivity or reach.

Choose automatic channel selection or

 

be careful to select a DSSS channel that

 

doesn't interfere with other radio chan-

 

nels.

 

 

 

Check the location of the Speed-

 

Touch™570 in the building.

 

 

No wired LAN connectivity.

Make sure that the cable is securely

Ethernet port link integrity/Activity LED

connected to the 10/100Base-T port.

does not light up.

 

Make sure that you are using the correct

 

 

cable type for your Ethernet equipment.

 

 

44

3EC 17766 BAAA TCZZA Ed. 01

 

Page 44
Image 44
Technicolor - Thomson 570i manual Problem Solution