Thecus Technology N299 Thecus!

Appendix B: Customer Support

If your N299 is not working properly, we encourage you to check out Chapter 7:

Troubleshooting Guide, located in this manual. You can also try to ensure that

you are using the latest firmware version for your N299. Thecus is committed to

providing free firmware upgrades to our customers. Our newest firmware is

available on our Download Center:

http://www.thecus.com/download.php

If you are still experiencing problems with your N299, or require a Return

Merchandise Authorization (RMA), feel free to contact technical support via our

Technical Support Website:

http://www.thecus.com/support_tech.php

Customers in the US should send all technical support enquiries to this email

address:

support-us@thecus.com

If you would rather receive support over the phone, you can contact Thecus FAE

Support at:

+886-2-26981788

Please note that our headquarters are in Taipei, Taiwan, and our office hours are

Monday to Friday, 9:00 to 17:00.

For Sales Information you can e-mail us at:

sales@thecus.com

Thank you for choosing

Thecus!

86

Contents

Main Users Manual Copyright and Trademark Notice About This Manual Limited Warranty Safety Warnings Table of Contents Page Page Page Chapter 1: Introduction Overview Product Highlights File Server Media Server Package Contents Thecus N299 NAS Device Accessory Pack: Front Panel Rear Panel NOTE Chapter 2: Getting Started Overview NOTE Before You Begin Hard Disk Installation Cable Connections Installation Wizard Page Page Page First Time Setup Step 1: Initial Login Step 2: System Check and Configuration Step 3: Configure Network Settings Step 4: Select RAID Level Step 5: Create Local Users and Groups Step 6: Create Folders and Set Up ACLs Step 7: Start Services Chapter 3: System Configuration Overview NOTE Web Administration Interface Menu Bar Language Selection Language Package Upload and Management Status Menu Product Information System Status System Information Printer Status Storage Management Disk Information NOTE RAID Information RAID Configuration RAID Level WARNING Disk Settings Creating a RAID NOTE WARNING Deleting a RAID Adding Folders Editing Folders Deleting Folders WARNING Folder Access Control List (ACL) Service Folders Network Management WAN Configuration WARNING LAN Configuration WARNING DN D S Configuration WLAN Configuration NOTE Web Services Configuration Windows Network Configuration (SMB/CIFS) Apple Network Setup NFS Setup User and Group Management Local User Configuration Adding Users Modifying Users Deleting Users Local Groups Configuration Adding Groups Modifying Groups Deleting Groups System Management System Notifications System Logs Time and Date Settings WARNING System Configuration Backup and Restore Reset to Factory Default Settings WARNING Upgrading System Firmware Change Administrator Password Reboot and Shutdown System Logout Chapter 4: Additional Feature Setup Overview FTP Server iTunes Server Media Server Adding Media Share Folders Connecting DMAs to the Media Server Download Manager Adding an HTTP Task Page Adding an FTP Task Page Page Adding a BT Task Page Page Deleting Tasks Scheduling Downloads Printer Server Windows XP SP2 NOTE Windows Vista Page IP Cam Surveillance IP Cam Configuration Step 1: Connect the IP Cam to the N299 Step 2: Designate a Capture Schedule NOTE Page Step 3: Browse Captured Images Chapter 5: Using the N299 Overview Login Page Using WebDisk Using iTunes Server Adding Music Files Playing Music Files Using Photo Gallery Managing Albums and Photos Creating Albums Password Protecting Albums Uploading Pictures to Albums Windows XP Publishing Wizard Page Page Page Page EXIF Information Slide Shows File Backup Nsync Adding an Nsync Task Modifiying an Nsync Task Deleting an Nsync Task Setting Up an Nsync Target on an Nsync Device Setting Up an Nsync Target on Another Device Designating N299 as an Nsync Target Thecus Backup Utility Windows XP Data Backup Apple OS X Backup Utilities One-Button USB Copy Chapter 6: Tips and Tricks Mapping a Client PC to the N299 Windows Apple OS X USB Storage Expansion Replacing Damaged Hard Drives Hard Drive Damage Remote Administration NOTE Part I - Setup a DynDNS Account Part II - Enable DDNS on the Router Part III - Setting up Virtual Servers (HTTPS) Firewall Software Configuration Chapter 7: Troubleshooting Guide N299 Won't Turn On Resetting NAS IP Address and Admin Password Forgot My Network IP Address Can't Access N299 from the LAN N299 Chassis Feels Hot Cant Find Printer Server / Media Server / Download Manager Restoring Factory Defaults Problems with Time and Date Settings Simple Problem Diagnosis Procedure Appendix A: Product Specifications Hardware Specifications Software Specifications Page Appendix B: Customer Support Thecus! Appendix C: RAID Basics Overview Benefits Improved Performance Data Security Stripe Size Disk Usage Appendix D: Licensing Information CGIC License Terms GNU General Public License