Chapter Troubleshooting | Toshiba SATELLITE A60, A65, PRO A60

2 Troubleshooting

Chapter 2

Troubleshooting

2-i	Equium A60/Satellite A60/ Pro A60/A65 Maintenance Manual

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Toshiba SATELLITE A60, A65, PRO A60 manual Chapter Troubleshooting

Contents

Toshiba Corporation Trademarks CopyrightDisclaimer Safety Precautions Preface Equium A60/Satellite A60/ Pro A60/A65 Maintenance Conventions Acronyms Table of Contents LAN Chapter Diagnostic Programs Chapter Replacement Procedures HDD Appendices Chapter Hardware Overview Hardware Overview Chapter Contents Figures Tables Features Features Hardware Overview Hardware Overview Features ? ODD Features Hardware Overview ? LAN Features Hardware Overview Computer Block diagram System Board System Unit Components System Unit Components Hardware Overview System Unit Components Hardware Overview Hardware Overview System Unit Block Diagram ? KBC ? Realtek RTL8100CL System Unit Components Hardware Overview 2.5-inch HDD 2.5-inch HDD DVD-ROM Drive DVD-ROM Drive Hardware Overview CD-RW/DVD-ROM Drive CD-RW/DVD-ROM drive specificationsCD-RW/DVD-ROM Drive DVD Multi Hardware Overview DVD-Multi drive specificationsDVD Multi Hardware Overview DVD-R/-RW DVD-R/-RW drive specificationsDVD-R/-RW DVD Dual DVD-Dual drive specificationsDVD Dual Hardware Overview DVD Super Multi DVD Super Multi drive specificationsDVD Super Multi Power Supply Power Supply Hardware Overview Batteries Main BatteryBattery Charging Control Batteries Hardware Overview RTC Battery Chapter Troubleshooting Troubleshooting Outline Basic Flowchart Equium A60/Satellite A60/ Pro A60/A65 Maintenance Manual HDD error code and status Outline Troubleshooting Outline Basic Flowchart Troubleshooting Basic Flowchart Basic Flowchart Troubleshooting Basic flowchart1/2 END Basic Flowchart Troubleshooting Troubleshooting Power Supply Procedure 1 Power Icon Check Power Supply Troubleshooting DC in LED Procedure 2 Connection Check Procedure 3 Replacement Check System Board System Board TroubleshootingProcedure 1 Message Check Troubleshooting System Board Procedure 2 Test Program Check Procedure 2 Partition Check 2.5-inch HDD TroubleshootingProcedure 1 Message Check Troubleshooting 2.5-inch HDD Procedure 3 Format Check Procedure 4 Test Program Check HDD error code and status Procedure 5 Connector Check and Replacement Check Procedure 2 Connector Check and Replacement Check Keyboard TroubleshootingProcedure 1 Test Program Check Keyboard Procedure 2 Test Program Check Troubleshooting DisplayProcedure 1 External Monitor Check Procedure 3 Connector Check and Replacement Check Display Troubleshooting ODD Optical Disk Drive Troubleshooting ODD DriveProcedure 1 ODD Cleaning Check ODD Drive Troubleshooting Troubleshooting LAN LAN SD Card/Memory StickOptional SD Card/Memory Stick TroubleshootingProcedure 2 Connector Check Troubleshooting Parallel Port Parallel PortOptional Audio Test Troubleshooting Audio Test Troubleshooting Ieee 1394 Test Ieee 1394 TestOptional Cooling Module Troubleshooting Cooling Module Chapter Diagnostic Programs Diagnostic Programs Communication Comm Peripheral Error Codes and description Page General Diagnostic Programs General Diagnostic Programs General Quick Test Quick Start Diagnostic ProgramsQuick Start Diagnostic Programs Quick Start Customization Test CPU Speed Test Step by Step Diagnostic Programs Quick Start Keyboard Layout test Audio Record Test Hot Key TestAudio Play Test Memory Card Test DMI Write System Information View Logs Diagnostics Screen Explanation Exit to MS DOS Title Bar Diagnostics WindowsTest Running Status and Report Panel ? Program Name and Its Version Service Diagnostic Ver1.01 Quick Start Diagnostic Programs Overview Diagnostic Programs OptionOptions Options Menu Notes Option Diagnostic Programs Batch Parameters Configuration ? Pause Enable ? Wait On Error? Break On Error ? Monitor Battery Life ? Time Limit Min Item’s Parameters Configuration? Time Limit Hrs ? Number Of Loops ? Parameters Load Batch Parameters Save Batch Parameters LOG Parameters Setting ? Log file Name ? Append to Old Log File? Log Device Info on Fail Specify LOG Viewer ? Page Up, Page Down LOG Viewer? ?, ? LOG File Sample Base Memory Test Extended Memory Test Subtests Diagnostic Programs Subtests Diagnostic Programs Subtests HDD Vesamem System Test Subtest 01 CPU ? NPU Interrupt Test System Test Diagnostic Programs? NPU Basic Functions Test Subtest 02 Boards Subtest 03 FAN Speed Test Diagnostic Programs Memory Test Memory Test Diagnostic ProgramsSubtest 01 Bios ROM Subtest 02 Patterns Diagnostic Programs Memory Test Subtest 03 Extended Pattern Subtest 04 Walking 1’s Test Subtest 07 Refresh Test Subtest 05 Walking 0’s TestSubtest 06 Memory Address Subtest 08 Cache Memory Subtest 10 Data Bus Test Subtest 11 Memory Speed Test Subtest 01 HDD Diagnostic Programs StorageStorage Storage Diagnostic Programs Subtest 02 ODD Storage Diagnostic Programs Subtest Diagnostic Programs VideoVideo Video Diagnostic Programs Diagnostic Programs Video Subtest 02 640 * 480 VGA Mode Subtest 03 Vesa Video Modes Subtest 04 Vesa Video Memory Subtest 07 LCD Panel Test Subtest 05 DDC TestSubtest 06 AGP Test Subtest 10 Direct Color Test Subtest Register TestSubtest 09 Color Purity Test Subtest 11 DAC/Palette Address Subtest 12 BitBlt Engine Test Page Subtest 01 LPT Diagnostic Programs CommunicationCommunication Comm Status Line Communication Diagnostic Programs Subtest IrDA Subtest 03 LAN Card Subtest 1394 Subtest Keyboard Diagnostic Programs PeripheralPeripheral Check whether the keyboard clock line works normally Peripheral Diagnostic Programs Error Codes and description Diagnostic Programs 11Error Codes and Description 11Error Codes and Description Diagnostic Programs 03xx Board FAN DDC LPT 05xx Mouse Can not find IEEE1394 Quick Test Item List3 Diagnostic Programs Quick Test Item List Chapter Replacement Procedures Replacement Procedures Removing the Battery Pack Installing the Battery Pack CPU Installing the LED Board……………………………………………………....4-58 Removing the PC card 29 Removing the system board General Replacement Procedures HDD Replacement Procedures General Safety Precautions General Replacement Procedures Before You Begin Disassembly Procedures Assembly Procedures Tools and Equipment Screw Tightening Torque Colors of Screw Shanks Symbols of Screws on the Computer BodySymbol examples Removing the Battery Pack Removing the battery pack Installing the Battery Pack Removing the Optional PC Card Removing the PC card Installing the Optional PC Card Removing the Optional Memory Removing the memory cover Removing the optional memory Installing the Optional Memory Removing the MDC Card Removing the MDC cover Removing the MDC card Installing the MDC Card Removing the Wireless LAN Card Wireless LAN CardReplacement Procedures Wireless LAN Card Wireless LAN Card Replacement Procedures Installing the Wireless LAN Card Removing the HDD Replacement Procedures HDDHDD HDD Replacement Procedures 11 Removing the HDD pack Installing the HDD Removing the Switcher Switch Cover and Hotkey BoardSwitch Cover and Hotkey board Replacement Procedures Replacement Procedures Switch Cover and Hotkey board Installing the Switch Cover and Hotkey Board Keyboard Replacement Procedures Removing the Keyboard Replacement Procedures Keyboard Installing the Keyboard Removing the ODD Bay Module ODD Bay Module Replacement ProceduresODD Bay Modules Replacement Procedures ODD Bay Module Installing the ODD Bay Module Disassembling the ODD Drive Assembling the ODD Drive Removing the Display Assembly Display AssemblyReplacement Procedures Display Assembly Display Assembly Replacement Procedures Installing the Display Assembly Removing the Top Cover Replacement Procedures Top CoverTop Cover Top Cover Replacement Procedures 22 Removing the top cover Installing the Top cover Removing the Speakers Speakers Replacement ProceduresSpeakers Replacement Procedures Speakers Installing the Speakers Removing the Cooling Module Cooling Module Replacement ProceduresCooling Module Replacement Procedures Cooling Module Installing the Cooling Module Cooling Module Replacement Procedures Removing the CPU Replacement Procedures 11 CPU11 CPU Damage 11 CPU Replacement Procedures Installing the CPU 28 Securing the CPU System Board Replacement Procedures System Board Removing the System Board Replacement Procedures System Board Installing the System Board North Bridge Thermal Module Replacement Procedures 30 Removing the North Bridge thermal module Replacement Procedures North Bridge Thermal Module 31 Removing the MDC cable Stick the black sheet in the correct position Replacement Procedures Display Mask Display Mask Removing the Display Mask Display Mask Replacement Procedures Installing the Display Mask Replacement Procedures FL Inverter Board FL Inverter Board Removing the FL Inverter Board FL Inverter Board Replacement Procedures Installing the FL Inverter Board Replacement Procedures LCD Module LCD Modules Removing the 15.0-inch LCD module LCD Module Replacement Procedures 35 Removing the 15.0-inch LCD module and screws 36 Removing the 15.0-inch LCD module Installing the 15.0-inch LCD Module Removing the 14.1-inch LCD Module 38 Removing the 14.0-inch LCD module and screws 39 Removing the 14.0-inch LCD module Installing the 14.0-inch LCD Module LED board Replacement Procedures LED Board Removing the LED Board Replacement Procedures LED Board Installing the LED Board Touch Pad Board Removing the Touch Pad Board Touch Pad Board Replacement ProceduresInstalling the Touch Pad Board Appendices Equium A60/Satellite A60/ Pro A60/A65 Maintenance Manual Appendix Contents Appendix D Keyboard Scan/Character Codes Figure E-1 Table D-2 Precautions for handling the LCD module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Apx. B Board Layout Appendices Figure B-1 Board layout front Table B-1 System board connectors front Appendices Apx. B Board Layout Figure B-2 Board layout back Table B-2 System board ICs and connectors back Apx. C Pin Assignments Appendices Appendices Apx. C Pin Assignments System Board CN1 Parallel Connector 25-PinCN2 External Monitor Connector 15-Pin CN3 RJ45 12-Pin+4LED CN5 USB I/F Connector-A+B 8-PinCN6 TV OUT Connector 4-Pin CN7 PC Card Slot Connector 68-Pin Table C-6 PC card slot connector pin assignments 68-pin 1/2 CN9 SD/MS Connector 23-Pin Table C-7 SD/MS connector pin assignments 23-Pin CN11 USB I/F Connector-C 4-Pin CN12 ODD Bay Connector 52-Pin 10 CN13 LCD/FL Inverter Connector 42-Pin CN14 Cooling Module Connector 1 3-Pin 12 CN15 Cooling Module Connector 2 3-Pin 13 CN16 Internal KEY Board Connector 34-Pin 14 CN18 HDD Connector 44-Pin 15 CN19 Main Battery Connector 7-Pin AppendicesApx. C Pin Assignments 16 CN20 Internal Speaker Connector 6-PinCN501 Mini PCI Connector 126-Pin Table C-17 Mini PCI connector pin assignments 126-Pin 2/3 18 CN502 MDC I/F Connector 30-Pin Table C-17 Mini PCI connector pin assignments 126-Pin 3/3 19 CN503 Memory Slot Connector 202-Pin Pin No Signal Name Table C-19 Memory slot connector pin assignments 202-PIN 2/3 Table C-19 Memory slot connector pin assignments 202-PIN 3/3 20 CN2000 Touch Pad Connector 12-Pin 21 CN2002 LED Connector 24-Pin JACK3 Headphone Connector 6-Pin JACK1 Dcin Connector 2-PinJACK2 ExtMicrophone Connector 6-Pin Keyboard Scan/Character Codes Appendices Table D-1 Scan codes set 1 and set 2 1/4 Appendices Keyboard Scan/Character Codes Table D-1 Scan codes set 1 and set 2 2/4 Table D-1 Scan codes set 1 and set 2 3/4 Table D-1 Scan codes set 1 and set 2 4/4 Table D-2 Scan codes with left Shift key Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Table D-5 Scan codes in overlay mode Table D-6 No.124 key scan code Table D-7 No.126 key scan code Apx. E Key Layout Appendices United States US KeyboardJapan JP Keyboard Apx E Key Layout Spanish SP KeyboardKorean KR Keyboard Apx.E Key Layout Appendices Canadian-French CF KeyboardFrench FR Keyboard German GR Keyboard Italian IT Keyboard Apx E Key Layout Appendices Taiwan TC KeyboardPortuguese PT Keyboard 11 DU, UE, US International USE Keyboard Arabic AR Keyboard Belgian be Keyboard Russian RU Keyboard Swiss/Switzerland SL Keyboard Swedish SW Keyboard Norwegian no Keyboard Danish DK Keyboard Turkey TR Keyboard Greek GK Keyboard Estonia ES Keyboard Herbrew HE Keyboard Czech CZ Keyboard Lithuanian LI Keyboard Hungary HU Keyboard Slovakia SA Keyboard Yugoslavia YU Keyboard Figure E-19 YU keyboard Tools Apx. F Bios Rewrite Procedures AppendicesRewriting the Bios Rewriting the EC/KBC Apx. G EC/KBC Rewrite Procedures AppendicesTools TE2100 Manual Manual