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Transcend Information III Performing Troubleshooting Diagnostic Tests, Troubleshooting Overview

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PERFORMING

5 TROUBLESHOOTING AND

DIAGNOSTIC TESTS

This chapter explains how to isolate and solve 3C592 EISA adapter problems. Figure 5-1 illustrates how the procedures in this chapter might be used.

Make sure that the adapter is correctly installed. (See Chapter 2 for installation instructions.)

1

Access DOS.

2

Start the diagnostic program.

3

Configure the diagnostic tests. (optional)

4

Run the diagnostic tests.

5

Resolve problems. (if required)

6

Call technical support if problems persist.

Figure 5-1 Troubleshooting Overview

Image 49

Transcend Information III manual Performing Troubleshooting Diagnostic Tests, Troubleshooting Overview

Contents

Adapters 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Performing Troubleshooting and Diagnostic Tests Cispr B Compliance Figures Tables About this Guide How to Use This GuideIntroduction Print autolink.log Conventions Introduction Features Optional Adapter Installing the Eisa Inspecting the Adapter Installing the Boot PromInserting the Adapter PCI and Eisa Bus Slots in an Eisa Computer Name of the installed 3Com adapter appears, as shown below Conﬁrming Adapter InstallationList of devices appears, arranged by type Connecting to the On-board Transceiver Connecting to the NetworkConnecting to Thin Ethernet Cable Connecting to an External Transceiver Slide Latch Auto Select Media Type Adapter Conﬁguration Overview Configuring Conﬁguring the Adapter Using a NOS Other Than Windows Using Windows Software Option Settings Network Driver Optimization Media TypeFull Duplex Type at the prompt Changing the Settings I N N U Press Tab to highlight OK. Press Enter Continue this procedure with any of the other options Select Adapter Installed Adapters Drivers Loading Network Locating the Network Drivers Accessing DOS One Adapter in a Client Loading NetWare ODI Drivers AutoLink Requirements Alternatively, at the prompt, type At the prompt, type AutoLink Information Screen To print the ﬁle, type Multiple Adapters in a Client When the program has ﬁnished a Save the conﬁguration Repeat a for the second adapter Reboot the computer Finding the Adapter’s Slot NumberMain menu appears One Adapter in a Server For NetWare 3.12, 4.0x, or Multiple Adapters in a Server Finding the Adapter’s Port Address for Multiple Adapters Bind IPX to X NET=XXXX Bind IPX to Y NET=XXXX Click OK This imports the driver from the EtherDisk diskette Loading Windows 95 Drivers Ndis Drivers Loading Drivers in Non-NetWare Environments Additional Drivers Using Transcend PC Link SmartAgent Software Desktop Management Interface Troubleshooting Overview Performing Troubleshooting Diagnostic Tests Troubleshooting with the Diagnostic Tests Starting the Diagnostic Program Starting the Diagnostic Program Running the Group 1 Tests Assembling a Loopback Plug Running the Group 2 Test Running the Group 3 Test Setting Up an Echo Server Start the diagnostic program on the echo server Getting Help If a Test Fails If this test fails, try another loopback plug To change the test parameters, follow these steps Changing the Test Setup Link Beat LED Miscellaneous Checks Adapter Speciﬁcations Specifications AUI Connector Pin Assignments RJ-45 Connector Pin Assignments For unshielded twisted-pair UTP connections 100 ohm Cable RequirementsRG59 B/U 50 ohm 3Com Bulletin Board Service On-line Technical ServicesAccess by Modem Technical Support World Wide Web Site 3ComFacts Automated Fax ServiceThreeComForum on CompuServe To use ThreeComForum Log on to CompuServe Local numbers are available within the following countries Support from Your Network Supplier To obtain an RMA number, call or fax Returning Products for Repair AUI cable Glossary Backplane BackboneBus Echo server Ethernet EMM386 Twisted-pair Index SymbolsNumerics Eisa ﬁber-optic Windows 3.X 4-3 Windows 95 1-2, 3-3 Limited Warranty Santa Clara, CA 95052-8145 408 Interference Handbook CE Notice