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Transcend Information III manual World Wide Web Site, ThreeComForum on CompuServe

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B-2 APPENDIX B: TECHNICAL SUPPORT

World Wide Web Site

Access the latest networking information on 3Com’s World Wide Web site by entering our URL into your Internet browser:

http://www.3Com.com/

This service features news and information about 3Com products, customer service and support, 3Com’s latest news releases, selected articles from 3TECH, 3Com’s award-winning technical journal, and more.

ThreeComForum on CompuServe

ThreeComForum is a CompuServe-based service containing patches, software, drivers, and technical articles about all 3Com products, as well as an interactive forum for technical questions. To use ThreeComForum, you need a CompuServe account.

To use ThreeComForum:

1Log on to CompuServe.

2Enter go threecom

3Press [Return] to see the ThreeComForum main menu.

3ComFacts Automated Fax Service

3Com Corporation’s interactive fax service, 3ComFacts, provides data sheets, technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, seven days a week.

Call 3ComFacts using your touch-tone telephone.

International access numbers are:

Country	Fax Number

Hong Kong	(852) 537 5610
U.K.	(44) (1442) 27 8279
U.S.	(1) (408) 727 7021

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Transcend Information III manual World Wide Web Site, ThreeComForum on CompuServe, 3ComFacts Automated Fax Service

Contents

Adapters 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Performing Troubleshooting and Diagnostic Tests Cispr B Compliance Figures Tables About this Guide How to Use This GuideIntroduction Conventions Print autolink.log Introduction Features Optional Installing the Eisa Adapter Inspecting the Adapter Installing the Boot PromInserting the Adapter PCI and Eisa Bus Slots in an Eisa Computer Name of the installed 3Com adapter appears, as shown below Conﬁrming Adapter InstallationList of devices appears, arranged by type Connecting to the On-board Transceiver Connecting to the NetworkConnecting to Thin Ethernet Cable Connecting to an External Transceiver Slide Latch Auto Select Media Type Configuring Adapter Conﬁguration Overview Using a NOS Other Than Windows Conﬁguring the Adapter Using Windows Software Option Settings Network Driver Optimization Media TypeFull Duplex Changing the Settings Type at the prompt I N N U Continue this procedure with any of the other options Press Tab to highlight OK. Press Enter Select Adapter Installed Adapters Loading Network Drivers Accessing DOS Locating the Network Drivers Loading NetWare ODI Drivers One Adapter in a Client AutoLink Requirements At the prompt, type Alternatively, at the prompt, type AutoLink Information Screen Multiple Adapters in a Client To print the ﬁle, type When the program has ﬁnished a Save the conﬁguration Repeat a for the second adapter Reboot the computer Finding the Adapter’s Slot NumberMain menu appears One Adapter in a Server Multiple Adapters in a Server For NetWare 3.12, 4.0x, or Finding the Adapter’s Port Address for Multiple Adapters Bind IPX to X NET=XXXX Bind IPX to Y NET=XXXX Loading Windows 95 Drivers Click OK This imports the driver from the EtherDisk diskette Loading Drivers in Non-NetWare Environments Ndis Drivers Using Transcend PC Link SmartAgent Software Additional Drivers Desktop Management Interface Performing Troubleshooting Diagnostic Tests Troubleshooting Overview Troubleshooting with the Diagnostic Tests Starting the Diagnostic Program Starting the Diagnostic Program Running the Group 1 Tests Running the Group 2 Test Assembling a Loopback Plug Setting Up an Echo Server Running the Group 3 Test Start the diagnostic program on the echo server Getting Help If a Test Fails If this test fails, try another loopback plug Changing the Test Setup To change the test parameters, follow these steps Miscellaneous Checks Link Beat LED Specifications Adapter Speciﬁcations RJ-45 Connector Pin Assignments AUI Connector Pin Assignments For unshielded twisted-pair UTP connections 100 ohm Cable RequirementsRG59 B/U 50 ohm On-line Technical Services 3Com Bulletin Board ServiceAccess by Modem Technical Support 3ComFacts Automated Fax Service World Wide Web SiteThreeComForum on CompuServe To use ThreeComForum Log on to CompuServe Support from Your Network Supplier Local numbers are available within the following countries Returning Products for Repair To obtain an RMA number, call or fax Glossary AUI cable Backbone BackplaneBus Echo server EMM386 Ethernet Twisted-pair Index SymbolsNumerics Eisa ﬁber-optic Windows 3.X 4-3 Windows 95 1-2, 3-3 Limited Warranty Santa Clara, CA 95052-8145 408 Interference Handbook CE Notice