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WatchGuard Technologies SOHO manual Set a password on my unit, but I forgot it. Can you help?

Models: SOHO

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Troubleshooting

available. The first year of service is free with purchase of the SOHO. To register your SOHO:

1With your Web browser, go to the SOHO System Status page

using the Trusted IP address of the SOHO.

For example, if using the default IP address, go to: http://192.168.111.1

2Click on LiveSecurity in the top header and follow the instructions provided.

3Click on the Register your SOHO link, beneath the “New Subscribers Activate here header”.

4Enter your information and then click Save Profile.

I set a password on my unit, but I forgot it. Can you help?

If you forgot your password, you must reset the SOHO to its factory default. Please see the section titled, “Resetting a SOHO to the Factory Defaults” on page 23.

How does the seat limitation on the SOHO work?

The default user license on the SOHO is 10. The first 10 computers on the network behind the SOHO to access the Internet are allowed through the SOHO. To clear the list of these first 10 computers you will need to reboot the SOHO.

What is a SOHO feature key?

The feature key is an encrypted mask that tells the SOHO which features are enabled. It is stored in memory on the SOHO.

I can't get a certain SOHO feature to work with a DSL modem.

Some DSL routers implement NAT firewalls. Running NAT in front of the SOHO causes problems with WebBlocker and the performance of IPSec. When a SOHO is used in conjunction with a

User Guide 5.0

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WatchGuard Technologies SOHO manual Set a password on my unit, but I forgot it. Can you help?, What is a Soho feature key?

Contents

WatchGuard Soho User Guide Page Following conventions are used throughout this guide Using this guideIndustry Canada Certifications and NoticesFCC Certification CE NoticeTaiwanese Notice Vcci Notice Class a ITE Declaration of Conformity WatchGuard End-User License Agreement Page User Guide WatchGuard Limited Hardware Warranty User Guide Copyright and Patent Information Table of Contents Your Administrative Options Configuring Virtual Private Networking Page Welcome IntroductionHow does a firewall work? Registration and Identification InformationHow does a firewall work? Port number How does information travel on the internet?IP Addresses ProtocolNetwork Address Translation NAT ServicesHow does the Soho process this information? Soho Home Page-System Status Default Factory SettingsFirewall Settings Resetting a Soho to the Factory DefaultsBase Model Soho Rebooting a WatchGuard SohoRebooting a WatchGuard Soho Rebooting a WatchGuard Soho Before you begin Pre-installation checklistInstallation Process Macintosh Determine your current TCP/IP settingsMicrosoft Windows NT or Microsoft Windows 95 or 98 or MEExit the TCP/IP configuration screen Disable your browser’s Http proxyNetscape 6/6.1 NetscapeCabling the Soho for one to four devices Physically connecting your SohoInternet Explorer 5.0/5.5 Installation Process Cabling the Soho for more than four computers This creates a connection between the Soho and the modem Installation Process Network addressing Configuring Your External NetworkDouble-click the Network icon TCP/IP Properties dialog box appears Configuring the Soho External network for dynamic addressing On your computer Configuring the Soho External network for static addressingExternal On the SohoConfiguring the Soho external network for PPPoE From the Configuration Mode drop list, select PPPoE Client Click Automatically restore lost connections Release and renew the IP configuration Routes Configuring Your Trusted NetworkConfigure the Trusted network with static addresses Configure additional computers to the trusted network Configuring Static Routes View the Network Statistics Network Statistics View the Network Statistics System Security Your Administrative OptionsSetting a System Administrator Name and System Passphrase = System Security = VPN Manager Access Setting up VPN Manager AccessClick the Submit button = Update Update Your Configuration from a Non- Windows PlatformRedeeming your Soho upgrade certificates = Upgrade Seat Licenses Upgrade certificates= View Configuration File View the Configuration FileView the Configuration File Configuring Incoming and Outgoing Services Firewall settingsIncoming or Outgoing Pre-configured ServicesCreating a Custom Service IP Protocols Custom ServiceTCP and UDP Ports Blocking External Sites Blocked Sites Firewall Options Firewall OptionsPing requests received on the External Network Socks implementation for the Soho Denying FTP access to the Trusted Network interfaceConfigure your Socks application Disabling Socks on the Soho Logging all allowed outbound trafficDMZ Creating a virtual DMZCreating a virtual DMZ Creating a virtual DMZ Viewing Soho log messages What is Logging?Wsep Logging Setting a WatchGuard Security Event Processor log hostOur example Syslog Logging Setting a Syslog HostSystem Time Setting the System TimeIf you have decided to use the WatchGuard Time Server Setting the System Time Setting the System Time How WebBlocker works WatchGuard Soho WebBlockerWebBlocker Users and Groups Web site not in WebBlocker databaseWeb site in WebBlocker database WatchGuard WebBlocker database unavailableBypassing the Soho WebBlocker Purchasing and enabling Soho WebBlockerSettings Configuring the Soho WebBlockerEnable WebBlocker Enter the Inactivity Timeout in minutes Groups Create WebBlocker Groups and UsersTo the right of the Users field, click the New button Click the Submit button Alcohol/Tobacco WebBlocker categoriesDrug Culture Search Engines Click Check if the URL is on the CyberNOT List Searching for blocked sitesWhy create a virtual private network? Configuring Virtual Private NetworkingWhat you will need IP Address Table example Special considerations Step-by-step instructions for configuring a Soho VPN tunnelObtaining the VPN upgrade Enabling the VPN upgradeHow do I get a static external IP address? Frequently asked questionsWhy do I need a static external address? How do I troubleshoot the connection? OK, why is ping not working?How do I obtain a VPN upgrade certificate? How do I connect three or four offices together?View the VPN Statistics How do I enable a VPN Tunnel?Muvpn Clients View the VPN Statistics 104 General TroubleshootingHow do I reboot my SOHO? How do I register my SOHO? What do the on and Mode lights signify on the SOHO?How does the seat limitation on the Soho work? Set a password on my unit, but I forgot it. Can you help?What is a Soho feature key? Cant get a certain Soho feature to work with a DSL modemHow do I install a Soho using a Macintosh? How do I change to a Dhcp trusted IP address? ConfigurationWhere are the Soho settings stored? How can I see the MAC address of my SOHO?How do I change to a static trusted IP address? How do I set up and disable Webblocker?Incoming WebBlockerVPN Management How do I set up VPN between two SOHOs? How do I set up my Soho for VPN Manager Access?Special Notices Online Documenting and In-Depth FAQsContacting Technical support Database WebBlocker Default gateway 98 DNS service 116 User Guide 117 Socks