Xantrex Technology 809-0912 manual Return Material Authorization Policy, Out of Warranty Service

FSequence IPM Owners Guide.book Page 45 Thursday, October 6, 2011 3:33 PM

	Warranty and Return Information
Return Material Authorization Policy	If you are returning a product from outside of the USA or
For those products that are not being repaired in the field and are being	Canada In addition to the above, you MUST include return freight funds
	and are fully responsible for all documents, duties, tariffs, and deposits.
returned to Xantrex, before returning a product directly to Xantrex you	If you are returning a product to a Xantrex Authorized Service
must obtain a Return Material Authorization (RMA) number and the	Center (ASC) A Xantrex return material authorization (RMA) number is
correct factory “Ship To” address. Products must also be shipped prepaid.
	not required. However, you must contact the ASC prior to returning the
Product shipments will be refused and returned at your expense if they are
	product or presenting the unit to verify any return procedures that may
unauthorized, returned without an RMA number clearly marked on the
	apply to that particular facility and that the ASC repairs this particular
outside of the shipping box, if they are shipped collect, or if they are
	Xantrex product.
shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction
manual ready for reference and be prepared to supply:
• The serial number of your product	Out of Warranty Service
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return	If the warranty period for your product has expired, if the unit was damaged
• A copy of your dated proof of purchase
Record these details on page 46.	by misuse or incorrect installation, if other conditions of the warranty have
	not been met, or if no dated proof of purchase is available, your unit may be
Return Procedure	serviced or replaced for a flat fee.
	To return your product for out of warranty service, contact Xantrex
Package the unit safely, preferably using the original box and packing	Customer Service for a Return Material Authorization (RMA) number and
	follow the other steps outlined in “Return Procedure” on page 45.
materials. Please ensure that your product is shipped fully insured in the
	Payment options such as credit card or money order will be explained by
original packaging or equivalent. This warranty will not apply where the
product is damaged due to improper packaging.	the Customer Service Representative. In cases where the minimum flat fee
Include the following:	does not apply, as with incomplete units or units with excessive damage, an
	additional fee will be charged. If applicable, you will be contacted by
• The RMA number supplied by Xantrex Technology Inc. clearly
	Customer Service once your unit has been received.
marked on the outside of the box.

•A return address where the unit can be shipped. Post office boxes are not acceptable.

•A contact telephone number where you can be reached during work hours.

•A brief description of the problem.

Ship the unit prepaid to the address provided by your Xantrex customer service representative.

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