Chapter 6: Troubleshooting

6. Troubleshooting

Black Box provides its customers with Technical Support that not only provides technical support and parts but also the following additional services, as requested:

•Performance Evaluations

•Start-up Assistance

•Training

6.1 Technical Support

If a problem develops that cannot be resolved using this manual, contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

When calling for Tech Support, it is important to have the following information readily available, (information is found on the unit’s nameplate):

•Unit Model Number

•Black Box Sales Order Number

•Black Box Item Number

•Unit Serial Number

•Description of Problem

6.2 Obtaining Warranty Parts

Warranty inquiries are to be made through Black Box Technical Support at 724-746-5500 or info@blackbox.com. A service technician at Black Box will troubleshoot the system over the telephone with a field service technician to determine the defect of the part. If it is determined that the part may be defective, a replacement part will be sent.

A written (or faxed) purchase order is required on warranty parts. The purchase order must contain the following items:

•Purchase Order Number

•Unit Model No., Serial No. and Black Box Item No.

•Date of Order

•Black Box Stated Part Price

•Customer Billing Address

•Shipping Address

•Customer’s Telephone and Fax Numbers

•Contact Name

The customer is responsible for the shipping cost incurred for returning the defective part(s) back to Black Box. Return of defective part(s) must be within 30 days, at which time an evaluation of the part(s) is conducted and if the part is found to have a manufacturing defect a credit will be issued.

When returning defective part(s), complete the Return Material Authorization Tag and the address label received with the replacement part.

See the Black Box Standard Warranty located in Chapter 1 of this manual.

6.3 Obtaining Spare/Replacement Parts

Spare and replacement parts requests are to be made through Black Box Technical Support. Contact us at 724-746-5500 or info@blackbox.com.

724-746-5500 blackbox.com

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Black Box CRDX-G-FS-12KW Troubleshooting, Technical Support, Obtaining Warranty Parts, Obtaining Spare/Replacement Parts
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CRDX-W-FS-12KW, Black Box Cold Row DX, CRDX-W-FS-24KW, CRDX-A-FS-24KW, CRDX-A-FS-12KW specifications

The Black Box CRDX series consists of high-performance cooling solutions designed to maintain optimal temperature conditions in data centers and server rooms. Key models in this series include the CRDX-W-FS-12KW, CRDX-W-FS-24KW, CRDX-G-FS-12KW, and CRDX-A-FS-24KW. These units are engineered to provide efficient cooling while addressing the rising demands of modern IT infrastructure.

One of the standout features of the CRDX series is its cold row design. This configuration enables targeted cooling delivery directly to the equipment, enhancing efficiency and reducing energy consumption. The airflow management in these models ensures that cooled air is directed where it is needed most, minimizing hotspots and maximizing cooling performance.

Both the CRDX-W-FS-12KW and CRDX-W-FS-24KW models utilize advanced refrigerant-based cooling technology. These units are equipped with electronically commutated (EC) fans, which are highly efficient and quieter than traditional fan technologies. This innovation not only lowers operational costs but also creates a more comfortable environment within the data center.

The CRDX-G-FS-12KW model stands out for its hybrid capabilities, offering both chilled water and direct expansion cooling options. This versatility allows facility managers to choose the best cooling approach based on their specific requirements and current infrastructure. The hybrid system can optimize energy consumption and enhance cooling efficiency, contributing to lower operating costs.

Another noteworthy feature across these models is their intelligent controls and monitoring capabilities. Equipped with sophisticated sensors and control systems, operators can gain real-time insights into temperature fluctuations, humidity levels, and unit performance. This data aids in proactive maintenance and ensures that cooling systems are operating at peak efficiency.

The CRDX-A-FS-24KW, on the other hand, is designed with a focus on adaptability and scalability. This model can be integrated easily into existing network setups, making it an excellent choice for facilities that anticipate future growth or need to adapt to changing cooling demands.

Overall, the Black Box CRDX series exemplifies the latest advancements in cooling technology, offering innovative features designed to support high-density computing environments. With their efficient cooling capabilities, intelligent controls, and flexible design options, these models provide reliable solutions for data centers looking to enhance their cooling systems while reducing operating costs.
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