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Xerox manual WorkCentre Pro 555/575 12-7

Models: 555 575

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		Troubleshooting

Code	Probable Cause	Corrective Action

87	No residual memory was remaining on	Check the remote machine. Retry
	the remote party’s machine in a Relay	the transmission.
	or Mailbox transmission.

B0	The functions of the remote machine	Verify the remote station is
B1	and yours do not match.	compatible, then retry the
		communication.

B2	Network communication problem.	Check the remote machine and
B3		retry the operation.
B4
B5

C0	Picture signal problem.	Retry the operation.
C1
C2
C3
C4

D0	Communication error.	Retry the operation
D1
D2

E0	Picture memory error.	Retry the operation.

E6	Printer problem.	Call for service.

F0	Communication error.	Turn power off, wait 3 seconds
F1		and turn power on. Retry the
		operation.

WorkCentre Pro 555/575

12-7

Image 239

Xerox manual WorkCentre Pro 555/575 12-7

Contents

708P84302 WorkCentre Pro 555/575 Advanced Features GuideWelwyn Garden City AL7 1HE Table of Contents WorkCentre Pro 555/575 Dialing Methods Receiving DocumentsTransmitting Documents Mailbox Communications Cancelling JobsPolling Reports 10-1Copying Documents Using the ControlCentre 11-1 Troubleshooting 12-1 Appendix C Maintaining the Product Appendix a Installing OptionsAppendix B Ordering Supplies Energy Star Introduction Finding Information in the Advanced Features Guide SAGEnvironmental Specifications Appendix E Troubleshooting ChapterInstalling Options -Appendix a Product Data Sheet Appendix DInformation provided by the User’s Guide How to Use this Manual ChapterBasic Troubleshooting Chapter Environment Specifications Appendix aSend header 1.Inside Outside Off Document ConventionsIntroduction Introduction Programming the Machine Using the Menu ModeKey Key Description Keys used in Menu Mode OperationTo program a Menu feature using the Menu Numbers To program a Menu feature using the scroll keysMenu map Fax features Menu Flow Map Programming the Machine Programming the Machine Keys used to Enter Characters Character EntriesCharacter Code Table Name 40 max Entering CharactersCorrecting Characters Replacing CharactersXerx Deleting or Inserting CharactersDirect Access Function Keys Planning the Phonebook Setting Up the PhonebookPre-setting Speed Dial Numbers Fax Number 128 max Speed Dial Number 999Fax options Alt NumberName Send Later PWD20max 20maxPress One Touch Or Enter Already assigned Speed Dial Number 3.Retain Delete Modify Modifying or Deleting Speed Dial NumbersOne touch keys Pre-setting One Touch NumbersAlt Number Send Later Fax Speed Programming the Machine Already assigned One touch key 3.Retain Delete Modify Modifying or Deleting One Touch Dial NumbersGroup dial number 1999 Pre-setting Group NumbersPress OT or speed dial or Enter Group dial number 9999Enter speed dial or One touch Group nbr 9999 Programming Group SendPhonebook 1.Speed dial Already assigned Group dial number 3.Retain Delete Modify Deleting or Modifying a Group NumberFilling out the One Touch Label Set dept. code 2.No Yes Setting the Department CodesTo setup Department Codes Master code Set dept. code 1.Recover setting NewDept. code Dept. numberDept. number Retain Delete Modify Changing the Department Code SettingsSet dept. code 1.Yes To add or change Dept. codes, pressProgramming the Machine Error correct-ECM 1.On Off Long original 1.1m39 Inches Any length Long Original SettingRedial Times Redial Count & Interval SettingInterval Minutes Interval time min Receive IntervalResolution Description Selection Resolution & Contrast SettingContrast 1.Normal Darker Lighter Scan Resolution 1.Standard Fine SuperfineSuper power save 2.Manual Off Automatic Power Saver SettingEnter time Printer power save 1.On OffRefuse junk mail 2.Off Refuse Junk Mail SettingRinger volume Off Ringer Volume SettingAlarm volume Off Alarm Volume SettingKey touch volume Off Key Touch Volume SettingMonitor volume Off Monitor Volume SettingSend after scan 2.Off Send After Scan Default SettingWhen memory full 1.Cancel sending Send scanned Remote access Off Remote Service SettingRemote Access Download firmware 1.Anytime No job in memory DownloadRDC password Set RDC password Password 20 max RDC PasswordSeparator Off Separator Page Default SettingLine monitor Off Alway Line Monitor Default SettingMulti Access Communications Local Multi Access Function Table LocalMulti Access Function Table Fax Communication Multi Access Function Table PC FAX/TAD Receiving DocumentsIf the ring pattern is for telephone Ring to answer Setting the Auto Answer ModeAnswer mode 1.Fax Fax/Tad Tel/Fax Manual Basic ReceiveSetting the Fax/Tad Answer Mode Fax/Tad timer Setting the Tel/Fax Answer ModeTel/Fax rings Setting the Manual Answer ModeCollate fax 1.On Off Advanced ReceiveCollate Fax Reduce receive Off Reduce Receive Fax SettingReceive to memory Off Receive to MemorySecure receive 01.Security code Automatic Secure Receive SetupSecure Receive New security code Enter security code Default settings 4.Fax receiveFixed time Security codeSecure receive Off Monday AllStart stop time 1600-0900 Jan-31 0223pm 98% Printing Secure Receive Mode Temporary StopSecure receive 1.Temporary stop CompletedDiscard extra 1.On Off Discard Extra SettingReceiving Documents Dialing Methods Communicating Manual Dial On-hook and Off-hook DialingJan-31 0223pm 100% Auto answer First Letter Keith Doe Co Alpha DialingPhonebook 1.Speed dial Alpha dial Group dial First letter Doc. reading P001 Job number 007 Speed dial Keith Doe CoDial Speed DialingPrompt for a Phonebook, select For Speed dial PhonebookDoc. reading P001 Job number 041 One Touch DialingFax number 128 max 5551515 Keypad DialingOne Touch key Doc. reading P001 Job number 052Manual Redial Last Number Off-hook Automatic RedialingChain dial Enter fax number Chain DialingEnter more Or press Start Manual Group DialingManual group Enter fax number Already assigned 1.Delete Retain Dialing Methods Transmission Modes Transmitting DocumentsNot available in all markets Jan-31 0223pm 98% Auto answer MemoryJob Numbers Doc. reading P001 Job number 047Memory send Off Memory Send or Direct Send Default ModeMemory Send Dialing 5551212 Communicating P001 Sending P001 Direct SendJan-31 0223pm 80% Enter fax number Direct Send with Memory Send SelectedDirect send Yes Send later 0223pm Delayed StartManual Send Priority fax Enter fax number Priority TransmissionFax number 128 max 5151212+$$$ Charge CodesFax number 128 max 5151212+ Effective Range Cover SheetPress Start to store Cover Sheet SetupCover sheet Off Load cover image YesCover sheet Enter from Name Sending a Document with a Cover SheetCover sheet Send Print Cover sheet Enter to NameCover sheet Enter fax number Batching Confirming a Transmission Option Description One Time Fax OptionsNumber of pages Enter fax number Number of PagesNumber of pages 999 Listen to dial Enter fax number Listen to DialListen to dial 2.Off Send then poll Enter fax number Send then PollSend then poll Off Add security codeTransmitting Documents Error correct-ECM ECM DisableError correct-ECM Off Secure Send Enter fax number Secure Send TransmissionSecure Send Off Send after scan Off Send After Scan EnableWhen memory full 1.Cancel sending Send scanned pages Send after scan Enter fax number Enter account code Using an Account CodeAdvanced Transmissions Account code Off Account Code Default SettingJan-31 0223pm 100% Enter Dept. code Transmitting Using a Department CodeStoring time hours Resend Stored Fax Default SettingResend stored fax Off Press Keys to view the jobs stored for Resending Resending a Stored FaxAfter 2 seconds Job number Start Change Secure Send Setting ITU-T Relay Transmission Initiating Station SetupRelay Station Setup ITU-T Relay CommunicationsSendRelay Enter fax number Set up password YesBox number 20 max Dialing Cancelling JobsStop Key Job Status KeyCancel this job? Yes Cancel Job Key⊃⊇ to search Enter to cancelSend to One number 5551212 Cancel this job? Job number 043Direct Send Jobs Cancel this job?Cancelling Jobs Polling Communications PollingStoring a Document to be Polled To store the document in a Poll-once box, press Storing a Document to be Polled in a Poll-once BoxSecurity code Secure fax 20 max Add security code 1.YesScan to be polled 1.Poll -once box Multi-poll box Storing a Document to be Polled in a Multi-poll BoxScan to be polled Poll-once box Multi-poll box Cancelling Documents Stored in a Polling BoxModifying Documents Stored in a Polling Box Already assigned Delete Add security code Yes Polling a Remote Document Poll-once or Multi-poll BoxPoll one number Enter fax number Group Polling Press Enter or Start Start stop time 0800am-0500pm Continuous PollingInterval Min 10-70 Continuous poll Enter fax number Start/stop days Mon-Sat −↓Already assigned Delete Retain Deleting Continuous Poll JobsPolling Mailbox Reception Reports Mailbox CommunicationsMailbox ITU-T Communications Creating an ITU-T Mailbox Setup & Delete 1.Mailbox setup Mailbox delete DoneLocal Mailbox ITU-T Mailbox type Confidential Bulletin board Setup password YesDeleting an ITU-T Mailbox If you do not want to assign a password, press Go to StepStoring a Document in a Local ITU-T Mailbox To store a document in a local mailbox, press Confidential Print MailboxPrinting a Document Stored in a Local ITU-T Mailbox To print from a local mailbox, press Deleting a Document Stored in a Local ITU-T Mailbox Poll from mailbox Store to mailbox 5.Delete contentsTo delete a document from a local mailbox, press Sending to a Remote ITU-T Mailbox Remote ITU-T MailboxTo send to a remote mailbox, press Store to mailbox Delete contentsConfidential Print mailbox Send to mailbox Mailbox Communications Polling a Remote ITU-T Mailbox To poll a remote mailbox, press Attaching an ITU-T Sub Address SUB20max Transmitting a Document to an ITU-T Sub AddressSEP20max Polling a Document Using a SubaddressLoad document To poll press Start Mailbox CommunicationsMailbox Communications Reports Setting Up Reports and ListsActivity Report Setup Description CodeAuto print Off Activity report 01.Set Key default Auto printSet key default 01.Send & Receive Confirmation Report Setup Confirmation Report Confirmation 1.Always On error OffShow first fax Off Memory send 1.Always On error OffConfirmation Report Memory Send Group Send Report Group send 1.Always On error OffReports Group Poll Report Group Poll Always On error OffReports Relay Originator Report Relay originator 1.Always On error 3.OffReports Reception report 1.Local to mailbox Remote to mailbox Reception Report SetupReports Jan-31 0223pm 100% Printing report Printing Reports and ListsActivity Report ITU-T Mailbox Report Pending Jobs Report Department Code Report Power Failure List Menu Map Settings Report Settings ReportTo print the Settings Report Press Reports Copies Copying DocumentsMaking Copies Paper tray 1.Tray Bypass Thick paper Off Select the Paper SizePaper size Letter Legal 10-4 WorkCentre Pro 555/575 Using the ControlCentre Setting the Machine Defaults Setting up the WorkCentreSetting up the Telephone Lines Using the Power Save features Changing Your ControlCentre Password Setting the PC’s Date and Time on the WorkCentreChoosing How to Send Faxes Setting the Fax Send OptionsSetting the Cover Sheet and Send Header Options Setting the Redial Options Sending Faxes Using SecurityFaxing Long Originals Receiving Secure Faxes Setting the Fax Receive OptionsSetting the Receive Footer Option Receiving Faxes when the Printer is UnavailableSetting the Receive Interval Receiving Oversized Faxes Collating and Reducing Incoming FaxesAssigning an Individual Fax Number to a One Touch Key Setting up a PhonebookReceiving Faxes to Your PC Using the ControlCentre Editing a One Touch Key Entry Deleting One Touch Key Entries Presetting a Speed Dial NumberEditing a Speed Dial Number Deleting Speed Dial Numbers Presetting a Group Dial NumberDeleting Group Dial Numbers Editing a Group Dial NumberOpening a Phonebook File Saving a Phonebook to Your PCCreating a Mailbox Creating MailboxesEditing a Mailbox Deleting a Mailbox Using Department CodesSetting up Department Codes Deleting a Department Code Changing a Department CodePrinting Reports Confirmation Reports SetupPrinting the Settings Report Reception Reports SetupCreating a new WorkCentre Settings File Saving the WorkCentre SettingsSaving WorkCentre Settings to a File Opening a Saved WorkCentre Settings FileAuto test 1.Auto test Individual test Print test TroubleshootingSelf Test Troubleshooting Error Messages and Codes Calling for Service12-4 WorkCentre Pro 555/575 Troubleshooting Code Probable Cause Corrective Action Error CodesWorkCentre Pro 555/575 12-7 G3 5 0 Status Code TableProblem Check Items Transmission ProblemsReception Problems Image Quality 12-12 WorkCentre Pro 555/575 Installing Options Page Page Page Page Page Installing the Optional Paper Tray Page Page Page Page WorkCentre Pro 555/575 Supplies Ordering SuppliesOrdering Supplies Options Ordering Supplies Automatically Setting-up Automatic Supplies OrderingSetting up the destination Select supplies 1.Toner Drum Destination setupEntering the part details Enter quantity Quantity Enter part number 20 maxEntering ordering details Enter ship address Address 64 max Enter contact name Name 40 maxEnter tel number Tel number 32 max Enter ship to name Name 40 maxPrinting the order form Bypass Tray Maintaining the ProductReplacing the Paper Page Paper Tray Page Page Paper size Tray 1 1.LT Feeding Envelop Stock To replace the Toner Cartridge Replacing the Toner CartridgePage Page Page To replace the Drum Unit Replacing the Drum CartridgePage Page Page Change drum Are you sure? To reset the counter of the Drum CartridgeChange drum 2.No Yes Never perform this operation on any other occasions Replacing the ADF Retard Pad Page Page Cleaning the Machine Cleaning the Cabinet Cleaning the Document Scanner Page Cleaning the Paper Pickup Roller and Paper Guide Page Page Page Page Page WorkCentre Pro 555/575 Specification Data SheetJBIG/MMR/MR/MH Process Unit is 3000 prints. Supply Toner Cartridge WorkCentre Pro 555/575 Safety Certification and Environmental Compliance This product must be earthed Laser Safety Information 230v, 50 Hz Nominal Markets Third Party CertificationRadio Frequency Emissions USA 120v 60Hz Nominal MarketsWorkCentre Pro 555/575 European Certification Approvals and Certification UK Electricity at Work Regulation Question What is the Electricity at Work Regulation?Question Is the Xerox equipment in my premises safe? Question Is Xerox equipment safe?Question I require records of all tests Environmental ChoiceM Environmental ComplianceRecycled Paper Swiss EnergyPage Data Coupler Information FCC RegulationsSend Header Requirements Page Canadian Certification Page ADF IndexINDEX-2 INDEX-3 ECM INDEX-5 See also reports See also menu map printing a Menu Map INDEX-8 INDEX-9 See also contrast default setting INDEX-11 INDEX-12 INDEX-13