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Xerox manual WorkCentre Pro 555/575

Models: 555 575

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Troubleshooting

Error Message	Probable Cause	Corrective Action

DISPLAY QUALITY	Display quality of the	Retry the transmission.
IS POOR	received document is poor.

DRUM LIFE	The drum counter has	Replace the Drum Unit. See
WARNING	reached 16,000 pages.	Chapter C, “Replacing the
		Drum Cartridge”.

ENTRY MEMORY	The maximum number of	Delete some numbers.
FULL	Speed Dial, One Touch or
	Group Dial numbers have
	been used.

FEATURE	The remote station does not	Verify the remote station is
UNAVAILABLE	have the desired feature to	compatible with the desired
	complete the communication.	feature.

JOB MEMORY	The job reservation memory	Wait until some jobs have
FULL	area is full.	completed and try again.

LINE BUSY	Remote fax number is busy.	Retry the transmission.

LOAD DOCUMENT	A document is not fully	Reload the document.
	inserted into the Document
	Support.

LOWER PAPER	The lower paper tray is	Add paper to the Lower Paper
EMPTY	empty.	Tray. Ensure the Lower Paper
		Tray is closed.

MEMORY FULL	The remaining memory	Send the document in
	becomes full while storing	sections, or use the Direct
	the document into memory.	Send Transmission Mode.

MEMORY	The memory became full	Press the Stop key to cancel
OVERFLOW	during a Transmission, etc.	the message then retry the
		communication when
		adequate residual memory is
		gained.

NOT ALLOWED	The specified feature is not	Refer to the correct
NOW	enabled now.	procedure.

OUT OF TONER	The toner cartridge is empty.	Replace the toner cartridge.
		See Chapter D, “Replacing
		the Toner Cartridge”.

PAGE NUMBERS	The designated number of	Verify the designated number
DIFFER	pages does not match the	is correct. If the document
	actual document.	misfed, resend the document.

12-4	WorkCentre Pro 555/575

Image 236

Xerox manual WorkCentre Pro 555/575

Contents

WorkCentre Pro 555/575 Advanced Features Guide 708P84302Welwyn Garden City AL7 1HE Table of Contents WorkCentre Pro 555/575 Receiving Documents Dialing MethodsTransmitting Documents Mailbox Communications Cancelling JobsPolling Reports 10-1Copying Documents Using the ControlCentre 11-1 Troubleshooting 12-1 Appendix C Maintaining the Product Appendix a Installing OptionsAppendix B Ordering Supplies Energy Star Finding Information in the Advanced Features Guide SAG IntroductionTroubleshooting Chapter Installing Options -Appendix aProduct Data Sheet Appendix D Environmental Specifications Appendix EHow to Use this Manual Chapter Basic Troubleshooting ChapterEnvironment Specifications Appendix a Information provided by the User’s GuideDocument Conventions Send header 1.Inside Outside OffIntroduction Introduction Using the Menu Mode Programming the MachineKeys used in Menu Mode Operation Key Key DescriptionTo program a Menu feature using the Menu Numbers To program a Menu feature using the scroll keysMenu map Fax features Menu Flow Map Programming the Machine Programming the Machine Character Entries Keys used to Enter CharactersCharacter Code Table Entering Characters Correcting CharactersReplacing Characters Name 40 maxDeleting or Inserting Characters XerxDirect Access Function Keys Setting Up the Phonebook Planning the PhonebookPre-setting Speed Dial Numbers Speed Dial Number 999 Fax Number 128 maxFax options Alt NumberName Send Later 20max PWD20maxPress One Touch Or Enter Modifying or Deleting Speed Dial Numbers Already assigned Speed Dial Number 3.Retain Delete ModifyPre-setting One Touch Numbers One touch keysAlt Number Send Later Fax Speed Programming the Machine Modifying or Deleting One Touch Dial Numbers Already assigned One touch key 3.Retain Delete ModifyPre-setting Group Numbers Group dial number 1999Press OT or speed dial or Enter Group dial number 9999Enter speed dial or One touch Group nbr 9999 Programming Group SendPhonebook 1.Speed dial Deleting or Modifying a Group Number Already assigned Group dial number 3.Retain Delete ModifyFilling out the One Touch Label Set dept. code 2.No Yes Setting the Department CodesTo setup Department Codes Set dept. code 1.Recover setting New Master codeDept. number Dept. codeChanging the Department Code Settings Set dept. code 1.YesTo add or change Dept. codes, press Dept. number Retain Delete ModifyProgramming the Machine Error correct-ECM 1.On Off Long Original Setting Long original 1.1m39 Inches Any lengthRedial Times Redial Count & Interval SettingInterval Minutes Receive Interval Interval time minResolution & Contrast Setting Resolution Description SelectionScan Resolution 1.Standard Fine Superfine Contrast 1.Normal Darker LighterPower Saver Setting Super power save 2.Manual Off AutomaticPrinter power save 1.On Off Enter timeRefuse Junk Mail Setting Refuse junk mail 2.OffRinger Volume Setting Ringer volume OffAlarm Volume Setting Alarm volume OffKey Touch Volume Setting Key touch volume OffMonitor Volume Setting Monitor volume OffSend after scan 2.Off Send After Scan Default SettingWhen memory full 1.Cancel sending Send scanned Remote access Off Remote Service SettingRemote Access Download Download firmware 1.Anytime No job in memoryRDC Password RDC password Set RDC password Password 20 maxSeparator Page Default Setting Separator OffLine Monitor Default Setting Line monitor Off AlwayMulti Access Communications Multi Access Function Table Local LocalMulti Access Function Table Fax Communication Multi Access Function Table PC Receiving Documents FAX/TADIf the ring pattern is for telephone Setting the Auto Answer Mode Answer mode 1.Fax Fax/Tad Tel/Fax ManualBasic Receive Ring to answerSetting the Fax/Tad Answer Mode Setting the Tel/Fax Answer Mode Fax/Tad timerSetting the Manual Answer Mode Tel/Fax ringsCollate fax 1.On Off Advanced ReceiveCollate Fax Reduce Receive Fax Setting Reduce receive OffReceive to Memory Receive to memory OffSecure receive 01.Security code Automatic Secure Receive SetupSecure Receive Default settings 4.Fax receive New security code Enter security codeSecurity code Secure receive OffMonday All Fixed timeStart stop time 1600-0900 Secure Receive Mode Temporary Stop Secure receive 1.Temporary stopCompleted Jan-31 0223pm 98% PrintingDiscard Extra Setting Discard extra 1.On OffReceiving Documents Dialing Methods Communicating Manual Dial On-hook and Off-hook DialingJan-31 0223pm 100% Auto answer First Letter Keith Doe Co Alpha DialingPhonebook 1.Speed dial Alpha dial Group dial First letter Speed dial Keith Doe Co Doc. reading P001 Job number 007Speed Dialing Prompt for a Phonebook, select For Speed dialPhonebook DialOne Touch Dialing Doc. reading P001 Job number 041Keypad Dialing One Touch keyDoc. reading P001 Job number 052 Fax number 128 max 5551515Automatic Redialing Manual Redial Last Number Off-hookChain Dialing Chain dial Enter fax numberEnter more Or press Start Manual Group DialingManual group Enter fax number Already assigned 1.Delete Retain Dialing Methods Transmitting Documents Transmission ModesNot available in all markets Memory Job NumbersDoc. reading P001 Job number 047 Jan-31 0223pm 98% Auto answerMemory Send or Direct Send Default Mode Memory send OffMemory Send Direct Send Dialing 5551212 Communicating P001 Sending P001Jan-31 0223pm 80% Enter fax number Direct Send with Memory Send SelectedDirect send Yes Send later 0223pm Delayed StartManual Send Priority Transmission Priority fax Enter fax numberFax number 128 max 5151212+$$$ Charge CodesFax number 128 max 5151212+ Cover Sheet Effective RangeCover Sheet Setup Cover sheet OffLoad cover image Yes Press Start to storeSending a Document with a Cover Sheet Cover sheet Send PrintCover sheet Enter to Name Cover sheet Enter from NameCover sheet Enter fax number Batching Confirming a Transmission One Time Fax Options Option DescriptionNumber of pages Enter fax number Number of PagesNumber of pages 999 Listen to dial Enter fax number Listen to DialListen to dial 2.Off Send then Poll Send then poll OffAdd security code Send then poll Enter fax numberTransmitting Documents Error correct-ECM ECM DisableError correct-ECM Off Secure Send Enter fax number Secure Send TransmissionSecure Send Off Send after scan Off Send After Scan EnableWhen memory full 1.Cancel sending Send scanned pages Send after scan Enter fax number Enter account code Using an Account CodeAdvanced Transmissions Account Code Default Setting Account code OffTransmitting Using a Department Code Jan-31 0223pm 100% Enter Dept. codeStoring time hours Resend Stored Fax Default SettingResend stored fax Off Press Keys to view the jobs stored for Resending Resending a Stored FaxAfter 2 seconds Job number Start Change Secure Send Setting Initiating Station Setup Relay Station SetupITU-T Relay Communications ITU-T Relay TransmissionSendRelay Enter fax number Set up password YesBox number 20 max Cancelling Jobs Stop KeyJob Status Key DialingCancel Job Key Cancel this job? YesEnter to cancel ⊃⊇ to searchCancel this job? Job number 043 Send to One number 5551212Cancel this job? Direct Send JobsCancelling Jobs Polling Polling CommunicationsStoring a Document to be Polled Storing a Document to be Polled in a Poll-once Box To store the document in a Poll-once box, pressAdd security code 1.Yes Security code Secure fax 20 maxStoring a Document to be Polled in a Multi-poll Box Scan to be polled 1.Poll -once box Multi-poll boxScan to be polled Poll-once box Multi-poll box Cancelling Documents Stored in a Polling BoxModifying Documents Stored in a Polling Box Already assigned Delete Add security code Yes Polling a Remote Document Poll-once or Multi-poll BoxPoll one number Enter fax number Group Polling Press Enter or Start Start stop time 0800am-0500pm Continuous PollingInterval Min 10-70 Start/stop days Mon-Sat −↓ Continuous poll Enter fax numberDeleting Continuous Poll Jobs Already assigned Delete RetainPolling Mailbox Reception Reports Mailbox CommunicationsMailbox ITU-T Communications Creating an ITU-T Mailbox Setup & Delete 1.Mailbox setup Mailbox delete DoneLocal Mailbox ITU-T Setup password Yes Mailbox type Confidential Bulletin boardIf you do not want to assign a password, press Go to Step Deleting an ITU-T MailboxStoring a Document in a Local ITU-T Mailbox Confidential Print Mailbox To store a document in a local mailbox, pressPrinting a Document Stored in a Local ITU-T Mailbox To print from a local mailbox, press Poll from mailbox Store to mailbox 5.Delete contents Deleting a Document Stored in a Local ITU-T MailboxTo delete a document from a local mailbox, press Remote ITU-T Mailbox Sending to a Remote ITU-T MailboxTo send to a remote mailbox, press Store to mailbox Delete contentsConfidential Print mailbox Send to mailbox Mailbox Communications Polling a Remote ITU-T Mailbox To poll a remote mailbox, press Attaching an ITU-T Sub Address Transmitting a Document to an ITU-T Sub Address SUB20maxPolling a Document Using a Subaddress SEP20maxMailbox Communications Load document To poll press StartMailbox Communications Setting Up Reports and Lists ReportsActivity Report Setup Code DescriptionAuto print Off Activity report 01.Set Key default Auto printSet key default 01.Send & Receive Confirmation Report Setup Confirmation 1.Always On error Off Confirmation ReportShow first fax Off Memory send 1.Always On error OffConfirmation Report Memory Send Group send 1.Always On error Off Group Send ReportReports Group Poll Always On error Off Group Poll ReportReports Relay originator 1.Always On error 3.Off Relay Originator ReportReports Reception Report Setup Reception report 1.Local to mailbox Remote to mailboxReports Jan-31 0223pm 100% Printing report Printing Reports and ListsActivity Report ITU-T Mailbox Report Pending Jobs Report Department Code Report Power Failure List Menu Map Settings Report Settings ReportTo print the Settings Report Press Reports Copies Copying DocumentsMaking Copies Paper tray 1.Tray Bypass Thick paper Off Select the Paper SizePaper size Letter Legal 10-4 WorkCentre Pro 555/575 Using the ControlCentre Setting up the WorkCentre Setting the Machine DefaultsSetting up the Telephone Lines Using the Power Save features Setting the PC’s Date and Time on the WorkCentre Changing Your ControlCentre PasswordChoosing How to Send Faxes Setting the Fax Send OptionsSetting the Cover Sheet and Send Header Options Sending Faxes Using Security Setting the Redial OptionsFaxing Long Originals Setting the Fax Receive Options Setting the Receive Footer OptionReceiving Faxes when the Printer is Unavailable Receiving Secure FaxesSetting the Receive Interval Collating and Reducing Incoming Faxes Receiving Oversized FaxesAssigning an Individual Fax Number to a One Touch Key Setting up a PhonebookReceiving Faxes to Your PC Using the ControlCentre Editing a One Touch Key Entry Presetting a Speed Dial Number Deleting One Touch Key EntriesEditing a Speed Dial Number Presetting a Group Dial Number Deleting Speed Dial NumbersEditing a Group Dial Number Deleting Group Dial NumbersSaving a Phonebook to Your PC Opening a Phonebook FileCreating Mailboxes Creating a MailboxEditing a Mailbox Deleting a Mailbox Using Department CodesSetting up Department Codes Changing a Department Code Deleting a Department CodeConfirmation Reports Setup Printing ReportsReception Reports Setup Printing the Settings ReportSaving the WorkCentre Settings Saving WorkCentre Settings to a FileOpening a Saved WorkCentre Settings File Creating a new WorkCentre Settings FileAuto test 1.Auto test Individual test Print test TroubleshootingSelf Test Troubleshooting Calling for Service Error Messages and Codes12-4 WorkCentre Pro 555/575 Troubleshooting Error Codes Code Probable Cause Corrective ActionWorkCentre Pro 555/575 12-7 Status Code Table G3 5 0Transmission Problems Problem Check ItemsReception Problems Image Quality 12-12 WorkCentre Pro 555/575 Installing Options Page Page Page Page Page Installing the Optional Paper Tray Page Page Page Page WorkCentre Pro 555/575 Supplies Ordering SuppliesOrdering Supplies Options Ordering Supplies Automatically Setting-up Automatic Supplies OrderingSetting up the destination Select supplies 1.Toner Drum Destination setupEntering the part details Enter part number 20 max Enter quantity QuantityEntering ordering details Enter contact name Name 40 max Enter tel number Tel number 32 maxEnter ship to name Name 40 max Enter ship address Address 64 maxPrinting the order form Bypass Tray Maintaining the ProductReplacing the Paper Page Paper Tray Page Page Paper size Tray 1 1.LT Feeding Envelop Stock Replacing the Toner Cartridge To replace the Toner CartridgePage Page Page Replacing the Drum Cartridge To replace the Drum UnitPage Page Page Change drum Are you sure? To reset the counter of the Drum CartridgeChange drum 2.No Yes Never perform this operation on any other occasions Replacing the ADF Retard Pad Page Page Cleaning the Machine Cleaning the Cabinet Cleaning the Document Scanner Page Cleaning the Paper Pickup Roller and Paper Guide Page Page Page Page Page WorkCentre Pro 555/575 Data Sheet SpecificationJBIG/MMR/MR/MH Process Unit is 3000 prints. Supply Toner Cartridge WorkCentre Pro 555/575 Safety Certification and Environmental Compliance This product must be earthed Laser Safety Information Third Party Certification Radio Frequency Emissions USA120v 60Hz Nominal Markets 230v, 50 Hz Nominal MarketsWorkCentre Pro 555/575 European Certification Approvals and Certification Question What is the Electricity at Work Regulation? UK Electricity at Work RegulationQuestion Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe?Question I require records of all tests Environmental Compliance Environmental ChoiceMSwiss Energy Recycled PaperPage Data Coupler Information FCC RegulationsSend Header Requirements Page Canadian Certification Page Index ADFINDEX-2 INDEX-3 ECM INDEX-5 See also reports See also menu map printing a Menu Map INDEX-8 INDEX-9 See also contrast default setting INDEX-11 INDEX-12 INDEX-13