Manuals / Xerox / Computer Equipment / All in One Printer

Xerox 575, 555 manual Calling for Service, Error Messages and Codes

Models: 555 575

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Troubleshooting

Calling for Service

If you have an error with the machine and can not correct the error using the tables, contact the Customer Support Center. Have available the serial number of the machine and any messages displayed.

Contact the support center at the following telephone number:

•

•

•

•

USA	1-800-821-2797
Canada	1-800-939-3768
South America	Contact your local service
	provider.
Xerox Limited Markets	Refer to the Warranty Pack
	for support center and
	telephone numbers.

Error Messages and Codes

If an abnormal condition arises in the machine or an incorrect operation is performed, an alarm signal is generated for about 4 seconds and a message to indicate the nature of the error is displayed. If this happens, take corrective action per the following table.

Error Message	Probable Cause	Corrective Action

BROKEN	Phonebook numbers and	Press the Stop key to restore
REGISTRATION	machine settings have been	the idle state. If the same
PRESS [STOP]	deleted due to a power	error message is displayed
CONFIRM DIAL	failure, etc.	again, reprogram the
LIST		machine.

COMM ERROR -	An error occurred during the	Retry the communication.
Retry	communication.

DOCUMENT IN	A document was received to	Add paper to the paper tray or
MEMORY	memory because printing	check for a paper jam. If a
	could not occur.	paper jam exists, see the
		“Paper Jam” section in User’s
		Guide.

DOCUMENT JAM	A document jam occurred.	Remove the jammed
		document. See the
		“Document Jam” section in
		User’s Guide.

WorkCentre Pro 555/575

12-3

Image 235

Xerox 575, 555 manual Calling for Service, Error Messages and Codes

Contents

708P84302 WorkCentre Pro 555/575 Advanced Features GuideWelwyn Garden City AL7 1HE Table of Contents WorkCentre Pro 555/575 Dialing Methods Receiving DocumentsTransmitting Documents Polling Cancelling JobsMailbox Communications Copying Documents 10-1Reports Using the ControlCentre 11-1 Troubleshooting 12-1 Appendix B Ordering Supplies Appendix a Installing OptionsAppendix C Maintaining the Product Energy Star Introduction Finding Information in the Advanced Features Guide SAGEnvironmental Specifications Appendix E Troubleshooting ChapterInstalling Options -Appendix a Product Data Sheet Appendix DInformation provided by the User’s Guide How to Use this Manual ChapterBasic Troubleshooting Chapter Environment Specifications Appendix aSend header 1.Inside Outside Off Document ConventionsIntroduction Introduction Programming the Machine Using the Menu ModeKey Key Description Keys used in Menu Mode OperationMenu map Fax features To program a Menu feature using the scroll keysTo program a Menu feature using the Menu Numbers Menu Flow Map Programming the Machine Programming the Machine Keys used to Enter Characters Character EntriesCharacter Code Table Name 40 max Entering CharactersCorrecting Characters Replacing CharactersXerx Deleting or Inserting CharactersDirect Access Function Keys Planning the Phonebook Setting Up the PhonebookPre-setting Speed Dial Numbers Fax Number 128 max Speed Dial Number 999Name Alt NumberFax options Send Later PWD20max 20maxPress One Touch Or Enter Already assigned Speed Dial Number 3.Retain Delete Modify Modifying or Deleting Speed Dial NumbersOne touch keys Pre-setting One Touch NumbersAlt Number Send Later Fax Speed Programming the Machine Already assigned One touch key 3.Retain Delete Modify Modifying or Deleting One Touch Dial NumbersGroup dial number 1999 Pre-setting Group NumbersEnter speed dial or One touch Group dial number 9999Press OT or speed dial or Enter Phonebook 1.Speed dial Programming Group SendGroup nbr 9999 Already assigned Group dial number 3.Retain Delete Modify Deleting or Modifying a Group NumberFilling out the One Touch Label To setup Department Codes Setting the Department CodesSet dept. code 2.No Yes Master code Set dept. code 1.Recover setting NewDept. code Dept. numberDept. number Retain Delete Modify Changing the Department Code SettingsSet dept. code 1.Yes To add or change Dept. codes, pressProgramming the Machine Error correct-ECM 1.On Off Long original 1.1m39 Inches Any length Long Original SettingInterval Minutes Redial Count & Interval SettingRedial Times Interval time min Receive IntervalResolution Description Selection Resolution & Contrast SettingContrast 1.Normal Darker Lighter Scan Resolution 1.Standard Fine SuperfineSuper power save 2.Manual Off Automatic Power Saver SettingEnter time Printer power save 1.On OffRefuse junk mail 2.Off Refuse Junk Mail SettingRinger volume Off Ringer Volume SettingAlarm volume Off Alarm Volume SettingKey touch volume Off Key Touch Volume SettingMonitor volume Off Monitor Volume SettingWhen memory full 1.Cancel sending Send scanned Send After Scan Default SettingSend after scan 2.Off Remote Access Remote Service SettingRemote access Off Download firmware 1.Anytime No job in memory DownloadRDC password Set RDC password Password 20 max RDC PasswordSeparator Off Separator Page Default SettingLine monitor Off Alway Line Monitor Default SettingMulti Access Communications Local Multi Access Function Table LocalMulti Access Function Table Fax Communication Multi Access Function Table PC FAX/TAD Receiving DocumentsIf the ring pattern is for telephone Ring to answer Setting the Auto Answer ModeAnswer mode 1.Fax Fax/Tad Tel/Fax Manual Basic ReceiveSetting the Fax/Tad Answer Mode Fax/Tad timer Setting the Tel/Fax Answer ModeTel/Fax rings Setting the Manual Answer ModeCollate Fax Advanced ReceiveCollate fax 1.On Off Reduce receive Off Reduce Receive Fax SettingReceive to memory Off Receive to MemorySecure Receive Automatic Secure Receive SetupSecure receive 01.Security code New security code Enter security code Default settings 4.Fax receiveFixed time Security codeSecure receive Off Monday AllStart stop time 1600-0900 Jan-31 0223pm 98% Printing Secure Receive Mode Temporary StopSecure receive 1.Temporary stop CompletedDiscard extra 1.On Off Discard Extra SettingReceiving Documents Dialing Methods Jan-31 0223pm 100% Auto answer Manual Dial On-hook and Off-hook DialingCommunicating Phonebook 1.Speed dial Alpha dial Group dial First letter Alpha DialingFirst Letter Keith Doe Co Doc. reading P001 Job number 007 Speed dial Keith Doe CoDial Speed DialingPrompt for a Phonebook, select For Speed dial PhonebookDoc. reading P001 Job number 041 One Touch DialingFax number 128 max 5551515 Keypad DialingOne Touch key Doc. reading P001 Job number 052Manual Redial Last Number Off-hook Automatic RedialingChain dial Enter fax number Chain DialingManual group Enter fax number Manual Group DialingEnter more Or press Start Already assigned 1.Delete Retain Dialing Methods Transmission Modes Transmitting DocumentsNot available in all markets Jan-31 0223pm 98% Auto answer MemoryJob Numbers Doc. reading P001 Job number 047Memory send Off Memory Send or Direct Send Default ModeMemory Send Dialing 5551212 Communicating P001 Sending P001 Direct SendDirect send Yes Direct Send with Memory Send SelectedJan-31 0223pm 80% Enter fax number Manual Send Delayed StartSend later 0223pm Priority fax Enter fax number Priority TransmissionFax number 128 max 5151212+ Charge CodesFax number 128 max 5151212+$$$ Effective Range Cover SheetPress Start to store Cover Sheet SetupCover sheet Off Load cover image YesCover sheet Enter from Name Sending a Document with a Cover SheetCover sheet Send Print Cover sheet Enter to NameCover sheet Enter fax number Batching Confirming a Transmission Option Description One Time Fax OptionsNumber of pages 999 Number of PagesNumber of pages Enter fax number Listen to dial 2.Off Listen to DialListen to dial Enter fax number Send then poll Enter fax number Send then PollSend then poll Off Add security codeTransmitting Documents Error correct-ECM Off ECM DisableError correct-ECM Secure Send Off Secure Send TransmissionSecure Send Enter fax number When memory full 1.Cancel sending Send scanned pages Send After Scan EnableSend after scan Off Send after scan Enter fax number Advanced Transmissions Using an Account CodeEnter account code Account code Off Account Code Default SettingJan-31 0223pm 100% Enter Dept. code Transmitting Using a Department CodeResend stored fax Off Resend Stored Fax Default SettingStoring time hours After 2 seconds Resending a Stored FaxPress Keys to view the jobs stored for Resending Job number Start Change Secure Send Setting ITU-T Relay Transmission Initiating Station SetupRelay Station Setup ITU-T Relay CommunicationsBox number 20 max Set up password YesSendRelay Enter fax number Dialing Cancelling JobsStop Key Job Status KeyCancel this job? Yes Cancel Job Key⊃⊇ to search Enter to cancelSend to One number 5551212 Cancel this job? Job number 043Direct Send Jobs Cancel this job?Cancelling Jobs Polling Communications PollingStoring a Document to be Polled To store the document in a Poll-once box, press Storing a Document to be Polled in a Poll-once BoxSecurity code Secure fax 20 max Add security code 1.YesScan to be polled 1.Poll -once box Multi-poll box Storing a Document to be Polled in a Multi-poll BoxModifying Documents Stored in a Polling Box Cancelling Documents Stored in a Polling BoxScan to be polled Poll-once box Multi-poll box Already assigned Delete Poll one number Enter fax number Polling a Remote Document Poll-once or Multi-poll BoxAdd security code Yes Group Polling Press Enter or Start Interval Min 10-70 Continuous PollingStart stop time 0800am-0500pm Continuous poll Enter fax number Start/stop days Mon-Sat −↓Already assigned Delete Retain Deleting Continuous Poll JobsPolling Mailbox ITU-T Communications Mailbox CommunicationsMailbox Reception Reports Local Mailbox ITU-T Setup & Delete 1.Mailbox setup Mailbox delete DoneCreating an ITU-T Mailbox Mailbox type Confidential Bulletin board Setup password YesDeleting an ITU-T Mailbox If you do not want to assign a password, press Go to StepStoring a Document in a Local ITU-T Mailbox To store a document in a local mailbox, press Confidential Print MailboxPrinting a Document Stored in a Local ITU-T Mailbox To print from a local mailbox, press Deleting a Document Stored in a Local ITU-T Mailbox Poll from mailbox Store to mailbox 5.Delete contentsTo delete a document from a local mailbox, press Sending to a Remote ITU-T Mailbox Remote ITU-T MailboxConfidential Print mailbox Send to mailbox Store to mailbox Delete contentsTo send to a remote mailbox, press Mailbox Communications Polling a Remote ITU-T Mailbox To poll a remote mailbox, press Attaching an ITU-T Sub Address SUB20max Transmitting a Document to an ITU-T Sub AddressSEP20max Polling a Document Using a SubaddressLoad document To poll press Start Mailbox CommunicationsMailbox Communications Reports Setting Up Reports and ListsActivity Report Setup Description CodeSet key default 01.Send & Receive Activity report 01.Set Key default Auto printAuto print Off Confirmation Report Setup Confirmation Report Confirmation 1.Always On error OffConfirmation Report Memory Send Memory send 1.Always On error OffShow first fax Off Group Send Report Group send 1.Always On error OffReports Group Poll Report Group Poll Always On error OffReports Relay Originator Report Relay originator 1.Always On error 3.OffReports Reception report 1.Local to mailbox Remote to mailbox Reception Report SetupReports Activity Report Printing Reports and ListsJan-31 0223pm 100% Printing report ITU-T Mailbox Report Pending Jobs Report Department Code Report Power Failure List Menu Map Settings Report Settings ReportTo print the Settings Report Press Reports Making Copies Copying DocumentsCopies Paper tray 1.Tray Bypass Paper size Letter Legal Select the Paper SizeThick paper Off 10-4 WorkCentre Pro 555/575 Using the ControlCentre Setting the Machine Defaults Setting up the WorkCentreSetting up the Telephone Lines Using the Power Save features Changing Your ControlCentre Password Setting the PC’s Date and Time on the WorkCentreSetting the Cover Sheet and Send Header Options Setting the Fax Send OptionsChoosing How to Send Faxes Setting the Redial Options Sending Faxes Using SecurityFaxing Long Originals Receiving Secure Faxes Setting the Fax Receive OptionsSetting the Receive Footer Option Receiving Faxes when the Printer is UnavailableSetting the Receive Interval Receiving Oversized Faxes Collating and Reducing Incoming FaxesReceiving Faxes to Your PC Setting up a PhonebookAssigning an Individual Fax Number to a One Touch Key Using the ControlCentre Editing a One Touch Key Entry Deleting One Touch Key Entries Presetting a Speed Dial NumberEditing a Speed Dial Number Deleting Speed Dial Numbers Presetting a Group Dial NumberDeleting Group Dial Numbers Editing a Group Dial NumberOpening a Phonebook File Saving a Phonebook to Your PCCreating a Mailbox Creating MailboxesEditing a Mailbox Setting up Department Codes Using Department CodesDeleting a Mailbox Deleting a Department Code Changing a Department CodePrinting Reports Confirmation Reports SetupPrinting the Settings Report Reception Reports SetupCreating a new WorkCentre Settings File Saving the WorkCentre SettingsSaving WorkCentre Settings to a File Opening a Saved WorkCentre Settings FileSelf Test TroubleshootingAuto test 1.Auto test Individual test Print test Troubleshooting Error Messages and Codes Calling for Service12-4 WorkCentre Pro 555/575 Troubleshooting Code Probable Cause Corrective Action Error CodesWorkCentre Pro 555/575 12-7 G3 5 0 Status Code TableProblem Check Items Transmission ProblemsReception Problems Image Quality 12-12 WorkCentre Pro 555/575 Installing Options Page Page Page Page Page Installing the Optional Paper Tray Page Page Page Page WorkCentre Pro 555/575 Ordering Supplies Ordering SuppliesSupplies Options Setting up the destination Setting-up Automatic Supplies OrderingOrdering Supplies Automatically Entering the part details Destination setupSelect supplies 1.Toner Drum Enter quantity Quantity Enter part number 20 maxEntering ordering details Enter ship address Address 64 max Enter contact name Name 40 maxEnter tel number Tel number 32 max Enter ship to name Name 40 maxPrinting the order form Replacing the Paper Maintaining the ProductBypass Tray Page Paper Tray Page Page Paper size Tray 1 1.LT Feeding Envelop Stock To replace the Toner Cartridge Replacing the Toner CartridgePage Page Page To replace the Drum Unit Replacing the Drum CartridgePage Page Page Change drum 2.No Yes To reset the counter of the Drum CartridgeChange drum Are you sure? Never perform this operation on any other occasions Replacing the ADF Retard Pad Page Page Cleaning the Machine Cleaning the Cabinet Cleaning the Document Scanner Page Cleaning the Paper Pickup Roller and Paper Guide Page Page Page Page Page WorkCentre Pro 555/575 Specification Data SheetJBIG/MMR/MR/MH Process Unit is 3000 prints. Supply Toner Cartridge WorkCentre Pro 555/575 Safety Certification and Environmental Compliance This product must be earthed Laser Safety Information 230v, 50 Hz Nominal Markets Third Party CertificationRadio Frequency Emissions USA 120v 60Hz Nominal MarketsWorkCentre Pro 555/575 European Certification Approvals and Certification UK Electricity at Work Regulation Question What is the Electricity at Work Regulation?Question Is the Xerox equipment in my premises safe? Question Is Xerox equipment safe?Question I require records of all tests Environmental ChoiceM Environmental ComplianceRecycled Paper Swiss EnergyPage Send Header Requirements FCC RegulationsData Coupler Information Page Canadian Certification Page ADF IndexINDEX-2 INDEX-3 ECM INDEX-5 See also reports See also menu map printing a Menu Map INDEX-8 INDEX-9 See also contrast default setting INDEX-11 INDEX-12 INDEX-13