Error Codes, Code Probable Cause Corrective Action | Xerox 555, 575

Troubleshooting

Error Codes

Code	Probable Cause	Corrective Action

10	The Paper tray is Empty	Add paper to the tray. Ensure the
		tray is closed.

11	A Paper Jam occurred.	Open the Top Cover, and clear the
		copy paper jam. See the “Paper
		Jam” section in User’s Guide.

12	A document jam occurred.	Remove the jammed document.
		See the “Paper Jam” section in
		User’s Guide.

13	Operator control panel or Top Cover, is	Close the panel or cover.
	open.

20	A power failure occurred.	Check the Power Failure Report
		and retry the operation.

22	File Error due to a Directory Error.	Call for Service.

30	The Stop key was pressed during the	Retry the operation.
	communication.

32	The designated number of pages does	Verify the designated number is
	not match the actual document.	correct. If the document misfed,
		resend the document.

33	Polling Error. The security code does	Check the security code and retry
	not match.	the operation.

42	The Free Memory is zero causing the	Recover sufficient memory by
	communication to stop.	completing reserved job, then
		retry the communication.

50	The remote party cannot be reached	Confirm the telephone number is
	even after redialing.	correct, then retry the
		communication.

53	Security mismatch in Relay or Mailbox	Confirm the remote party’s
	transmission. The functions of the	security code, password and
	remote machine and yours do not	telephone number.
	match.

12-6	WorkCentre Pro 555/575

Image 238

Xerox 555, 575 manual Error Codes, Code Probable Cause Corrective Action

Contents

WorkCentre Pro 555/575 Advanced Features Guide 708P84302 Welwyn Garden City AL7 1HE Table of Contents WorkCentre Pro 555/575 Receiving Documents Dialing Methods Transmitting Documents Polling Cancelling JobsMailbox Communications Copying Documents 10-1Reports Using the ControlCentre 11-1 Troubleshooting 12-1 Appendix B Ordering Supplies Appendix a Installing OptionsAppendix C Maintaining the Product Energy Star Finding Information in the Advanced Features Guide SAG Introduction Product Data Sheet Appendix D Troubleshooting ChapterInstalling Options -Appendix a Environmental Specifications Appendix E Environment Specifications Appendix a How to Use this Manual ChapterBasic Troubleshooting Chapter Information provided by the User’s Guide Document Conventions Send header 1.Inside Outside Off Introduction Introduction Using the Menu Mode Programming the Machine Keys used in Menu Mode Operation Key Key Description Menu map Fax features To program a Menu feature using the scroll keysTo program a Menu feature using the Menu Numbers Menu Flow Map Programming the Machine Programming the Machine Character Entries Keys used to Enter Characters Character Code Table Replacing Characters Entering CharactersCorrecting Characters Name 40 max Deleting or Inserting Characters Xerx Direct Access Function Keys Setting Up the Phonebook Planning the Phonebook Pre-setting Speed Dial Numbers Speed Dial Number 999 Fax Number 128 max Name Alt NumberFax options Send Later 20max PWD20max Press One Touch Or Enter Modifying or Deleting Speed Dial Numbers Already assigned Speed Dial Number 3.Retain Delete Modify Pre-setting One Touch Numbers One touch keys Alt Number Send Later Fax Speed Programming the Machine Modifying or Deleting One Touch Dial Numbers Already assigned One touch key 3.Retain Delete Modify Pre-setting Group Numbers Group dial number 1999 Enter speed dial or One touch Group dial number 9999Press OT or speed dial or Enter Phonebook 1.Speed dial Programming Group SendGroup nbr 9999 Deleting or Modifying a Group Number Already assigned Group dial number 3.Retain Delete Modify Filling out the One Touch Label To setup Department Codes Setting the Department CodesSet dept. code 2.No Yes Set dept. code 1.Recover setting New Master code Dept. number Dept. code To add or change Dept. codes, press Changing the Department Code SettingsSet dept. code 1.Yes Dept. number Retain Delete Modify Programming the Machine Error correct-ECM 1.On Off Long Original Setting Long original 1.1m39 Inches Any length Interval Minutes Redial Count & Interval SettingRedial Times Receive Interval Interval time min Resolution & Contrast Setting Resolution Description Selection Scan Resolution 1.Standard Fine Superfine Contrast 1.Normal Darker Lighter Power Saver Setting Super power save 2.Manual Off Automatic Printer power save 1.On Off Enter time Refuse Junk Mail Setting Refuse junk mail 2.Off Ringer Volume Setting Ringer volume Off Alarm Volume Setting Alarm volume Off Key Touch Volume Setting Key touch volume Off Monitor Volume Setting Monitor volume Off When memory full 1.Cancel sending Send scanned Send After Scan Default SettingSend after scan 2.Off Remote Access Remote Service SettingRemote access Off Download Download firmware 1.Anytime No job in memory RDC Password RDC password Set RDC password Password 20 max Separator Page Default Setting Separator Off Line Monitor Default Setting Line monitor Off Alway Multi Access Communications Multi Access Function Table Local Local Multi Access Function Table Fax Communication Multi Access Function Table PC Receiving Documents FAX/TAD If the ring pattern is for telephone Basic Receive Setting the Auto Answer ModeAnswer mode 1.Fax Fax/Tad Tel/Fax Manual Ring to answer Setting the Fax/Tad Answer Mode Setting the Tel/Fax Answer Mode Fax/Tad timer Setting the Manual Answer Mode Tel/Fax rings Collate Fax Advanced ReceiveCollate fax 1.On Off Reduce Receive Fax Setting Reduce receive Off Receive to Memory Receive to memory Off Secure Receive Automatic Secure Receive SetupSecure receive 01.Security code Default settings 4.Fax receive New security code Enter security code Monday All Security codeSecure receive Off Fixed time Start stop time 1600-0900 Completed Secure Receive Mode Temporary StopSecure receive 1.Temporary stop Jan-31 0223pm 98% Printing Discard Extra Setting Discard extra 1.On Off Receiving Documents Dialing Methods Jan-31 0223pm 100% Auto answer Manual Dial On-hook and Off-hook DialingCommunicating Phonebook 1.Speed dial Alpha dial Group dial First letter Alpha DialingFirst Letter Keith Doe Co Speed dial Keith Doe Co Doc. reading P001 Job number 007 Phonebook Speed DialingPrompt for a Phonebook, select For Speed dial Dial One Touch Dialing Doc. reading P001 Job number 041 Doc. reading P001 Job number 052 Keypad DialingOne Touch key Fax number 128 max 5551515 Automatic Redialing Manual Redial Last Number Off-hook Chain Dialing Chain dial Enter fax number Manual group Enter fax number Manual Group DialingEnter more Or press Start Already assigned 1.Delete Retain Dialing Methods Transmitting Documents Transmission Modes Not available in all markets Doc. reading P001 Job number 047 MemoryJob Numbers Jan-31 0223pm 98% Auto answer Memory Send or Direct Send Default Mode Memory send Off Memory Send Direct Send Dialing 5551212 Communicating P001 Sending P001 Direct send Yes Direct Send with Memory Send SelectedJan-31 0223pm 80% Enter fax number Manual Send Delayed StartSend later 0223pm Priority Transmission Priority fax Enter fax number Fax number 128 max 5151212+ Charge CodesFax number 128 max 5151212+$$$ Cover Sheet Effective Range Load cover image Yes Cover Sheet SetupCover sheet Off Press Start to store Cover sheet Enter to Name Sending a Document with a Cover SheetCover sheet Send Print Cover sheet Enter from Name Cover sheet Enter fax number Batching Confirming a Transmission One Time Fax Options Option Description Number of pages 999 Number of PagesNumber of pages Enter fax number Listen to dial 2.Off Listen to DialListen to dial Enter fax number Add security code Send then PollSend then poll Off Send then poll Enter fax number Transmitting Documents Error correct-ECM Off ECM DisableError correct-ECM Secure Send Off Secure Send TransmissionSecure Send Enter fax number When memory full 1.Cancel sending Send scanned pages Send After Scan EnableSend after scan Off Send after scan Enter fax number Advanced Transmissions Using an Account CodeEnter account code Account Code Default Setting Account code Off Transmitting Using a Department Code Jan-31 0223pm 100% Enter Dept. code Resend stored fax Off Resend Stored Fax Default SettingStoring time hours After 2 seconds Resending a Stored FaxPress Keys to view the jobs stored for Resending Job number Start Change Secure Send Setting ITU-T Relay Communications Initiating Station SetupRelay Station Setup ITU-T Relay Transmission Box number 20 max Set up password YesSendRelay Enter fax number Job Status Key Cancelling JobsStop Key Dialing Cancel Job Key Cancel this job? Yes Enter to cancel ⊃⊇ to search Cancel this job? Job number 043 Send to One number 5551212 Cancel this job? Direct Send Jobs Cancelling Jobs Polling Polling Communications Storing a Document to be Polled Storing a Document to be Polled in a Poll-once Box To store the document in a Poll-once box, press Add security code 1.Yes Security code Secure fax 20 max Storing a Document to be Polled in a Multi-poll Box Scan to be polled 1.Poll -once box Multi-poll box Modifying Documents Stored in a Polling Box Cancelling Documents Stored in a Polling BoxScan to be polled Poll-once box Multi-poll box Already assigned Delete Poll one number Enter fax number Polling a Remote Document Poll-once or Multi-poll BoxAdd security code Yes Group Polling Press Enter or Start Interval Min 10-70 Continuous PollingStart stop time 0800am-0500pm Start/stop days Mon-Sat −↓ Continuous poll Enter fax number Deleting Continuous Poll Jobs Already assigned Delete Retain Polling Mailbox ITU-T Communications Mailbox CommunicationsMailbox Reception Reports Local Mailbox ITU-T Setup & Delete 1.Mailbox setup Mailbox delete DoneCreating an ITU-T Mailbox Setup password Yes Mailbox type Confidential Bulletin board If you do not want to assign a password, press Go to Step Deleting an ITU-T Mailbox Storing a Document in a Local ITU-T Mailbox Confidential Print Mailbox To store a document in a local mailbox, press Printing a Document Stored in a Local ITU-T Mailbox To print from a local mailbox, press Poll from mailbox Store to mailbox 5.Delete contents Deleting a Document Stored in a Local ITU-T Mailbox To delete a document from a local mailbox, press Remote ITU-T Mailbox Sending to a Remote ITU-T Mailbox Confidential Print mailbox Send to mailbox Store to mailbox Delete contentsTo send to a remote mailbox, press Mailbox Communications Polling a Remote ITU-T Mailbox To poll a remote mailbox, press Attaching an ITU-T Sub Address Transmitting a Document to an ITU-T Sub Address SUB20max Polling a Document Using a Subaddress SEP20max Mailbox Communications Load document To poll press Start Mailbox Communications Setting Up Reports and Lists Reports Activity Report Setup Code Description Set key default 01.Send & Receive Activity report 01.Set Key default Auto printAuto print Off Confirmation Report Setup Confirmation 1.Always On error Off Confirmation Report Confirmation Report Memory Send Memory send 1.Always On error OffShow first fax Off Group send 1.Always On error Off Group Send Report Reports Group Poll Always On error Off Group Poll Report Reports Relay originator 1.Always On error 3.Off Relay Originator Report Reports Reception Report Setup Reception report 1.Local to mailbox Remote to mailbox Reports Activity Report Printing Reports and ListsJan-31 0223pm 100% Printing report ITU-T Mailbox Report Pending Jobs Report Department Code Report Power Failure List Menu Map Settings Report Settings Report To print the Settings Report Press Reports Making Copies Copying DocumentsCopies Paper tray 1.Tray Bypass Paper size Letter Legal Select the Paper SizeThick paper Off 10-4 WorkCentre Pro 555/575 Using the ControlCentre Setting up the WorkCentre Setting the Machine Defaults Setting up the Telephone Lines Using the Power Save features Setting the PC’s Date and Time on the WorkCentre Changing Your ControlCentre Password Setting the Cover Sheet and Send Header Options Setting the Fax Send OptionsChoosing How to Send Faxes Sending Faxes Using Security Setting the Redial Options Faxing Long Originals Receiving Faxes when the Printer is Unavailable Setting the Fax Receive OptionsSetting the Receive Footer Option Receiving Secure Faxes Setting the Receive Interval Collating and Reducing Incoming Faxes Receiving Oversized Faxes Receiving Faxes to Your PC Setting up a PhonebookAssigning an Individual Fax Number to a One Touch Key Using the ControlCentre Editing a One Touch Key Entry Presetting a Speed Dial Number Deleting One Touch Key Entries Editing a Speed Dial Number Presetting a Group Dial Number Deleting Speed Dial Numbers Editing a Group Dial Number Deleting Group Dial Numbers Saving a Phonebook to Your PC Opening a Phonebook File Creating Mailboxes Creating a Mailbox Editing a Mailbox Setting up Department Codes Using Department CodesDeleting a Mailbox Changing a Department Code Deleting a Department Code Confirmation Reports Setup Printing Reports Reception Reports Setup Printing the Settings Report Opening a Saved WorkCentre Settings File Saving the WorkCentre SettingsSaving WorkCentre Settings to a File Creating a new WorkCentre Settings File Self Test TroubleshootingAuto test 1.Auto test Individual test Print test Troubleshooting Calling for Service Error Messages and Codes 12-4 WorkCentre Pro 555/575 Troubleshooting Error Codes Code Probable Cause Corrective Action WorkCentre Pro 555/575 12-7 Status Code Table G3 5 0 Transmission Problems Problem Check Items Reception Problems Image Quality 12-12 WorkCentre Pro 555/575 Installing Options Page Page Page Page Page Installing the Optional Paper Tray Page Page Page Page WorkCentre Pro 555/575 Ordering Supplies Ordering SuppliesSupplies Options Setting up the destination Setting-up Automatic Supplies OrderingOrdering Supplies Automatically Entering the part details Destination setupSelect supplies 1.Toner Drum Enter part number 20 max Enter quantity Quantity Entering ordering details Enter ship to name Name 40 max Enter contact name Name 40 maxEnter tel number Tel number 32 max Enter ship address Address 64 max Printing the order form Replacing the Paper Maintaining the ProductBypass Tray Page Paper Tray Page Page Paper size Tray 1 1.LT Feeding Envelop Stock Replacing the Toner Cartridge To replace the Toner CartridgePage Page Page Replacing the Drum Cartridge To replace the Drum UnitPage Page Page Change drum 2.No Yes To reset the counter of the Drum CartridgeChange drum Are you sure? Never perform this operation on any other occasions Replacing the ADF Retard Pad Page Page Cleaning the Machine Cleaning the Cabinet Cleaning the Document Scanner Page Cleaning the Paper Pickup Roller and Paper Guide Page Page Page Page Page WorkCentre Pro 555/575 Data Sheet Specification JBIG/MMR/MR/MH Process Unit is 3000 prints. Supply Toner Cartridge WorkCentre Pro 555/575 Safety Certification and Environmental Compliance This product must be earthed Laser Safety Information 120v 60Hz Nominal Markets Third Party CertificationRadio Frequency Emissions USA 230v, 50 Hz Nominal Markets WorkCentre Pro 555/575 European Certification Approvals and Certification Question What is the Electricity at Work Regulation? UK Electricity at Work Regulation Question Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe? Question I require records of all tests Environmental Compliance Environmental ChoiceM Swiss Energy Recycled PaperPage Send Header Requirements FCC RegulationsData Coupler Information Page Canadian Certification Page Index ADF INDEX-2 INDEX-3 ECM INDEX-5 See also reports See also menu map printing a Menu Map INDEX-8 INDEX-9 See also contrast default setting INDEX-11 INDEX-12 INDEX-13