Reception Problems | Xerox 555, 575 specification

Troubleshooting

Problem	Check Items

The remote station	• Was the document loaded incorrectly with its
receives a blank or	printed side up?
elongated printout.	• Is the Control Panel fully closed?

The sending procedure	• Is the remote machine able to communicate with a
was completed correctly	G3 facsimile? The WorkCentre can communicate
but nothing happened at	with G3 facsimiles but not G2 or G4.
the receiving end.

Documents cannot be	• Set the Fax Speed to transmit the document at a
transmitted overseas.	slower speed. See Chapter 2, “Setting up the
	Phonebook”.

Reception Problems

When receptions are not successful, check the items in the following table. If you confirm these items are set up correctly and receptions are still unsuccessful, call for technical support.

Problem	Check Items

When you are to receive a	• Did you return the handset* to its cradle before
document via the Manual	pressing Start? If so, you must press Start before
Reception mode, the fax is	you hang up.
not received when the	• Is there a document in the Document Support on
Start key is pressed.	your machine? If so, remove it by pressing the Stop
	key.
	• Is the modular cord connected?
	• Is the power cord connected?
	• Does the Paper Tray have paper?
	• Is the Top Cover fully closed?
	• Is there an error on the sending machine?

The received fax will not	• Is the Top Cover fully closed?
feed out.

After placing paper in the	• Is the paper installed correctly? See Chapter D,
Paper tray, the Paper	“Replacing the Paper”.
Empty message continues
to display.

* Not available in all markets.

12-10

WorkCentre Pro 555/575

Image 242

Xerox 555, 575 manual Reception Problems

Contents

WorkCentre Pro 555/575 Advanced Features Guide 708P84302 Welwyn Garden City AL7 1HE Table of Contents WorkCentre Pro 555/575 Receiving Documents Dialing Methods Transmitting Documents Mailbox Communications Cancelling JobsPolling Reports 10-1Copying Documents Using the ControlCentre 11-1 Troubleshooting 12-1 Appendix C Maintaining the Product Appendix a Installing OptionsAppendix B Ordering Supplies Energy Star Finding Information in the Advanced Features Guide SAG Introduction Product Data Sheet Appendix D Troubleshooting ChapterInstalling Options -Appendix a Environmental Specifications Appendix E Environment Specifications Appendix a How to Use this Manual ChapterBasic Troubleshooting Chapter Information provided by the User’s Guide Document Conventions Send header 1.Inside Outside Off Introduction Introduction Using the Menu Mode Programming the Machine Keys used in Menu Mode Operation Key Key Description To program a Menu feature using the Menu Numbers To program a Menu feature using the scroll keysMenu map Fax features Menu Flow Map Programming the Machine Programming the Machine Character Entries Keys used to Enter Characters Character Code Table Replacing Characters Entering CharactersCorrecting Characters Name 40 max Deleting or Inserting Characters Xerx Direct Access Function Keys Setting Up the Phonebook Planning the Phonebook Pre-setting Speed Dial Numbers Speed Dial Number 999 Fax Number 128 max Fax options Alt NumberName Send Later 20max PWD20max Press One Touch Or Enter Modifying or Deleting Speed Dial Numbers Already assigned Speed Dial Number 3.Retain Delete Modify Pre-setting One Touch Numbers One touch keys Alt Number Send Later Fax Speed Programming the Machine Modifying or Deleting One Touch Dial Numbers Already assigned One touch key 3.Retain Delete Modify Pre-setting Group Numbers Group dial number 1999 Press OT or speed dial or Enter Group dial number 9999Enter speed dial or One touch Group nbr 9999 Programming Group SendPhonebook 1.Speed dial Deleting or Modifying a Group Number Already assigned Group dial number 3.Retain Delete Modify Filling out the One Touch Label Set dept. code 2.No Yes Setting the Department CodesTo setup Department Codes Set dept. code 1.Recover setting New Master code Dept. number Dept. code To add or change Dept. codes, press Changing the Department Code SettingsSet dept. code 1.Yes Dept. number Retain Delete Modify Programming the Machine Error correct-ECM 1.On Off Long Original Setting Long original 1.1m39 Inches Any length Redial Times Redial Count & Interval SettingInterval Minutes Receive Interval Interval time min Resolution & Contrast Setting Resolution Description Selection Scan Resolution 1.Standard Fine Superfine Contrast 1.Normal Darker Lighter Power Saver Setting Super power save 2.Manual Off Automatic Printer power save 1.On Off Enter time Refuse Junk Mail Setting Refuse junk mail 2.Off Ringer Volume Setting Ringer volume Off Alarm Volume Setting Alarm volume Off Key Touch Volume Setting Key touch volume Off Monitor Volume Setting Monitor volume Off Send after scan 2.Off Send After Scan Default SettingWhen memory full 1.Cancel sending Send scanned Remote access Off Remote Service SettingRemote Access Download Download firmware 1.Anytime No job in memory RDC Password RDC password Set RDC password Password 20 max Separator Page Default Setting Separator Off Line Monitor Default Setting Line monitor Off Alway Multi Access Communications Multi Access Function Table Local Local Multi Access Function Table Fax Communication Multi Access Function Table PC Receiving Documents FAX/TAD If the ring pattern is for telephone Basic Receive Setting the Auto Answer ModeAnswer mode 1.Fax Fax/Tad Tel/Fax Manual Ring to answer Setting the Fax/Tad Answer Mode Setting the Tel/Fax Answer Mode Fax/Tad timer Setting the Manual Answer Mode Tel/Fax rings Collate fax 1.On Off Advanced ReceiveCollate Fax Reduce Receive Fax Setting Reduce receive Off Receive to Memory Receive to memory Off Secure receive 01.Security code Automatic Secure Receive SetupSecure Receive Default settings 4.Fax receive New security code Enter security code Monday All Security codeSecure receive Off Fixed time Start stop time 1600-0900 Completed Secure Receive Mode Temporary StopSecure receive 1.Temporary stop Jan-31 0223pm 98% Printing Discard Extra Setting Discard extra 1.On Off Receiving Documents Dialing Methods Communicating Manual Dial On-hook and Off-hook DialingJan-31 0223pm 100% Auto answer First Letter Keith Doe Co Alpha DialingPhonebook 1.Speed dial Alpha dial Group dial First letter Speed dial Keith Doe Co Doc. reading P001 Job number 007 Phonebook Speed DialingPrompt for a Phonebook, select For Speed dial Dial One Touch Dialing Doc. reading P001 Job number 041 Doc. reading P001 Job number 052 Keypad DialingOne Touch key Fax number 128 max 5551515 Automatic Redialing Manual Redial Last Number Off-hook Chain Dialing Chain dial Enter fax number Enter more Or press Start Manual Group DialingManual group Enter fax number Already assigned 1.Delete Retain Dialing Methods Transmitting Documents Transmission Modes Not available in all markets Doc. reading P001 Job number 047 MemoryJob Numbers Jan-31 0223pm 98% Auto answer Memory Send or Direct Send Default Mode Memory send Off Memory Send Direct Send Dialing 5551212 Communicating P001 Sending P001 Jan-31 0223pm 80% Enter fax number Direct Send with Memory Send SelectedDirect send Yes Send later 0223pm Delayed StartManual Send Priority Transmission Priority fax Enter fax number Fax number 128 max 5151212+$$$ Charge CodesFax number 128 max 5151212+ Cover Sheet Effective Range Load cover image Yes Cover Sheet SetupCover sheet Off Press Start to store Cover sheet Enter to Name Sending a Document with a Cover SheetCover sheet Send Print Cover sheet Enter from Name Cover sheet Enter fax number Batching Confirming a Transmission One Time Fax Options Option Description Number of pages Enter fax number Number of PagesNumber of pages 999 Listen to dial Enter fax number Listen to DialListen to dial 2.Off Add security code Send then PollSend then poll Off Send then poll Enter fax number Transmitting Documents Error correct-ECM ECM DisableError correct-ECM Off Secure Send Enter fax number Secure Send TransmissionSecure Send Off Send after scan Off Send After Scan EnableWhen memory full 1.Cancel sending Send scanned pages Send after scan Enter fax number Enter account code Using an Account CodeAdvanced Transmissions Account Code Default Setting Account code Off Transmitting Using a Department Code Jan-31 0223pm 100% Enter Dept. code Storing time hours Resend Stored Fax Default SettingResend stored fax Off Press Keys to view the jobs stored for Resending Resending a Stored FaxAfter 2 seconds Job number Start Change Secure Send Setting ITU-T Relay Communications Initiating Station SetupRelay Station Setup ITU-T Relay Transmission SendRelay Enter fax number Set up password YesBox number 20 max Job Status Key Cancelling JobsStop Key Dialing Cancel Job Key Cancel this job? Yes Enter to cancel ⊃⊇ to search Cancel this job? Job number 043 Send to One number 5551212 Cancel this job? Direct Send Jobs Cancelling Jobs Polling Polling Communications Storing a Document to be Polled Storing a Document to be Polled in a Poll-once Box To store the document in a Poll-once box, press Add security code 1.Yes Security code Secure fax 20 max Storing a Document to be Polled in a Multi-poll Box Scan to be polled 1.Poll -once box Multi-poll box Scan to be polled Poll-once box Multi-poll box Cancelling Documents Stored in a Polling BoxModifying Documents Stored in a Polling Box Already assigned Delete Add security code Yes Polling a Remote Document Poll-once or Multi-poll BoxPoll one number Enter fax number Group Polling Press Enter or Start Start stop time 0800am-0500pm Continuous PollingInterval Min 10-70 Start/stop days Mon-Sat −↓ Continuous poll Enter fax number Deleting Continuous Poll Jobs Already assigned Delete Retain Polling Mailbox Reception Reports Mailbox CommunicationsMailbox ITU-T Communications Creating an ITU-T Mailbox Setup & Delete 1.Mailbox setup Mailbox delete DoneLocal Mailbox ITU-T Setup password Yes Mailbox type Confidential Bulletin board If you do not want to assign a password, press Go to Step Deleting an ITU-T Mailbox Storing a Document in a Local ITU-T Mailbox Confidential Print Mailbox To store a document in a local mailbox, press Printing a Document Stored in a Local ITU-T Mailbox To print from a local mailbox, press Poll from mailbox Store to mailbox 5.Delete contents Deleting a Document Stored in a Local ITU-T Mailbox To delete a document from a local mailbox, press Remote ITU-T Mailbox Sending to a Remote ITU-T Mailbox To send to a remote mailbox, press Store to mailbox Delete contentsConfidential Print mailbox Send to mailbox Mailbox Communications Polling a Remote ITU-T Mailbox To poll a remote mailbox, press Attaching an ITU-T Sub Address Transmitting a Document to an ITU-T Sub Address SUB20max Polling a Document Using a Subaddress SEP20max Mailbox Communications Load document To poll press Start Mailbox Communications Setting Up Reports and Lists Reports Activity Report Setup Code Description Auto print Off Activity report 01.Set Key default Auto printSet key default 01.Send & Receive Confirmation Report Setup Confirmation 1.Always On error Off Confirmation Report Show first fax Off Memory send 1.Always On error OffConfirmation Report Memory Send Group send 1.Always On error Off Group Send Report Reports Group Poll Always On error Off Group Poll Report Reports Relay originator 1.Always On error 3.Off Relay Originator Report Reports Reception Report Setup Reception report 1.Local to mailbox Remote to mailbox Reports Jan-31 0223pm 100% Printing report Printing Reports and ListsActivity Report ITU-T Mailbox Report Pending Jobs Report Department Code Report Power Failure List Menu Map Settings Report Settings Report To print the Settings Report Press Reports Copies Copying DocumentsMaking Copies Paper tray 1.Tray Bypass Thick paper Off Select the Paper SizePaper size Letter Legal 10-4 WorkCentre Pro 555/575 Using the ControlCentre Setting up the WorkCentre Setting the Machine Defaults Setting up the Telephone Lines Using the Power Save features Setting the PC’s Date and Time on the WorkCentre Changing Your ControlCentre Password Choosing How to Send Faxes Setting the Fax Send OptionsSetting the Cover Sheet and Send Header Options Sending Faxes Using Security Setting the Redial Options Faxing Long Originals Receiving Faxes when the Printer is Unavailable Setting the Fax Receive OptionsSetting the Receive Footer Option Receiving Secure Faxes Setting the Receive Interval Collating and Reducing Incoming Faxes Receiving Oversized Faxes Assigning an Individual Fax Number to a One Touch Key Setting up a PhonebookReceiving Faxes to Your PC Using the ControlCentre Editing a One Touch Key Entry Presetting a Speed Dial Number Deleting One Touch Key Entries Editing a Speed Dial Number Presetting a Group Dial Number Deleting Speed Dial Numbers Editing a Group Dial Number Deleting Group Dial Numbers Saving a Phonebook to Your PC Opening a Phonebook File Creating Mailboxes Creating a Mailbox Editing a Mailbox Deleting a Mailbox Using Department CodesSetting up Department Codes Changing a Department Code Deleting a Department Code Confirmation Reports Setup Printing Reports Reception Reports Setup Printing the Settings Report Opening a Saved WorkCentre Settings File Saving the WorkCentre SettingsSaving WorkCentre Settings to a File Creating a new WorkCentre Settings File Auto test 1.Auto test Individual test Print test TroubleshootingSelf Test Troubleshooting Calling for Service Error Messages and Codes 12-4 WorkCentre Pro 555/575 Troubleshooting Error Codes Code Probable Cause Corrective Action WorkCentre Pro 555/575 12-7 Status Code Table G3 5 0 Transmission Problems Problem Check Items Reception Problems Image Quality 12-12 WorkCentre Pro 555/575 Installing Options Page Page Page Page Page Installing the Optional Paper Tray Page Page Page Page WorkCentre Pro 555/575 Supplies Ordering SuppliesOrdering Supplies Options Ordering Supplies Automatically Setting-up Automatic Supplies OrderingSetting up the destination Select supplies 1.Toner Drum Destination setupEntering the part details Enter part number 20 max Enter quantity Quantity Entering ordering details Enter ship to name Name 40 max Enter contact name Name 40 maxEnter tel number Tel number 32 max Enter ship address Address 64 max Printing the order form Bypass Tray Maintaining the ProductReplacing the Paper Page Paper Tray Page Page Paper size Tray 1 1.LT Feeding Envelop Stock Replacing the Toner Cartridge To replace the Toner CartridgePage Page Page Replacing the Drum Cartridge To replace the Drum UnitPage Page Page Change drum Are you sure? To reset the counter of the Drum CartridgeChange drum 2.No Yes Never perform this operation on any other occasions Replacing the ADF Retard Pad Page Page Cleaning the Machine Cleaning the Cabinet Cleaning the Document Scanner Page Cleaning the Paper Pickup Roller and Paper Guide Page Page Page Page Page WorkCentre Pro 555/575 Data Sheet Specification JBIG/MMR/MR/MH Process Unit is 3000 prints. Supply Toner Cartridge WorkCentre Pro 555/575 Safety Certification and Environmental Compliance This product must be earthed Laser Safety Information 120v 60Hz Nominal Markets Third Party CertificationRadio Frequency Emissions USA 230v, 50 Hz Nominal Markets WorkCentre Pro 555/575 European Certification Approvals and Certification Question What is the Electricity at Work Regulation? UK Electricity at Work Regulation Question Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe? Question I require records of all tests Environmental Compliance Environmental ChoiceM Swiss Energy Recycled PaperPage Data Coupler Information FCC RegulationsSend Header Requirements Page Canadian Certification Page Index ADF INDEX-2 INDEX-3 ECM INDEX-5 See also reports See also menu map printing a Menu Map INDEX-8 INDEX-9 See also contrast default setting INDEX-11 INDEX-12 INDEX-13