Transmission Problems, Problem Check Items | Xerox 575, 555 instruction

Troubleshooting

Transmission Problems

When transmissions are not successful, check the items in the table below. If you confirm these items are set up correctly and transmissions are still unsuccessful, call for technical support.

Problem	Check Items

When you place a	• Have you inserted the document far enough into the
document in the Document	feeder?
Support, nothing happens.	• Is the power cord connected to the AC outlet?
	• Is an error message displayed? If so, see the Error
	Messages and Codes section in this chapter.
	• Is the document size or thickness within
	specification? See the User’s Guide, “Document
	Specifications”.

When you press the Start	• If you are transmitting “Off-hook”, press Start
key in the Direct Send	before returning the handset* to the cradle.
mode, the message	• Is the modular cord of the fax machine
“Dialing” or	disconnected?
“Communicating” does not	• Is the Dialing Mode of the machine set correctly?
display.	See the User’s Guide, “Setting the Dial Mode”.
	• Is the telephone functioning properly?
	• Is there an error on the receiving side?

Documents misfeed;	• Are the Document Guides adjusted to the document
skewed pages.	width?
	• Is the Control Panel fully closed?
	• Does the document fall within specifications? See
	the User’s Guide, “Document Specifications”.
	• Is the Document Extension Support fully extended?

Documents misfeed;	• Are too many pages loaded into the Document
2 pages feed at a time.	Feeder? See the User’s Guide, “Document
	Specifications” for maximum capacities.
	• Does the document fall within specifications?
	• Was the document forced too far into the Document
	Feeder?
	• Is the Document Extension Support fully extended?
	• Have you cleaned the Retard Pad and Rollers? See
	Chapter D, “Maintaining the Product”.

* Not available in all markets.

WorkCentre Pro 555/575

12-9

Image 241

Xerox 575, 555 manual Transmission Problems, Problem Check Items

Contents

708P84302 WorkCentre Pro 555/575 Advanced Features Guide Welwyn Garden City AL7 1HE Table of Contents WorkCentre Pro 555/575 Dialing Methods Receiving Documents Transmitting Documents Polling Cancelling JobsMailbox Communications Copying Documents 10-1Reports Using the ControlCentre 11-1 Troubleshooting 12-1 Appendix B Ordering Supplies Appendix a Installing OptionsAppendix C Maintaining the Product Energy Star Introduction Finding Information in the Advanced Features Guide SAG Installing Options -Appendix a Troubleshooting ChapterProduct Data Sheet Appendix D Environmental Specifications Appendix E Basic Troubleshooting Chapter How to Use this Manual ChapterEnvironment Specifications Appendix a Information provided by the User’s Guide Send header 1.Inside Outside Off Document Conventions Introduction Introduction Programming the Machine Using the Menu Mode Key Key Description Keys used in Menu Mode Operation Menu map Fax features To program a Menu feature using the scroll keysTo program a Menu feature using the Menu Numbers Menu Flow Map Programming the Machine Programming the Machine Keys used to Enter Characters Character Entries Character Code Table Correcting Characters Entering CharactersReplacing Characters Name 40 max Xerx Deleting or Inserting Characters Direct Access Function Keys Planning the Phonebook Setting Up the Phonebook Pre-setting Speed Dial Numbers Fax Number 128 max Speed Dial Number 999 Name Alt NumberFax options Send Later PWD20max 20max Press One Touch Or Enter Already assigned Speed Dial Number 3.Retain Delete Modify Modifying or Deleting Speed Dial Numbers One touch keys Pre-setting One Touch Numbers Alt Number Send Later Fax Speed Programming the Machine Already assigned One touch key 3.Retain Delete Modify Modifying or Deleting One Touch Dial Numbers Group dial number 1999 Pre-setting Group Numbers Enter speed dial or One touch Group dial number 9999Press OT or speed dial or Enter Phonebook 1.Speed dial Programming Group SendGroup nbr 9999 Already assigned Group dial number 3.Retain Delete Modify Deleting or Modifying a Group Number Filling out the One Touch Label To setup Department Codes Setting the Department CodesSet dept. code 2.No Yes Master code Set dept. code 1.Recover setting New Dept. code Dept. number Set dept. code 1.Yes Changing the Department Code SettingsTo add or change Dept. codes, press Dept. number Retain Delete Modify Programming the Machine Error correct-ECM 1.On Off Long original 1.1m39 Inches Any length Long Original Setting Interval Minutes Redial Count & Interval SettingRedial Times Interval time min Receive Interval Resolution Description Selection Resolution & Contrast Setting Contrast 1.Normal Darker Lighter Scan Resolution 1.Standard Fine Superfine Super power save 2.Manual Off Automatic Power Saver Setting Enter time Printer power save 1.On Off Refuse junk mail 2.Off Refuse Junk Mail Setting Ringer volume Off Ringer Volume Setting Alarm volume Off Alarm Volume Setting Key touch volume Off Key Touch Volume Setting Monitor volume Off Monitor Volume Setting When memory full 1.Cancel sending Send scanned Send After Scan Default SettingSend after scan 2.Off Remote Access Remote Service SettingRemote access Off Download firmware 1.Anytime No job in memory Download RDC password Set RDC password Password 20 max RDC Password Separator Off Separator Page Default Setting Line monitor Off Alway Line Monitor Default Setting Multi Access Communications Local Multi Access Function Table Local Multi Access Function Table Fax Communication Multi Access Function Table PC FAX/TAD Receiving Documents If the ring pattern is for telephone Answer mode 1.Fax Fax/Tad Tel/Fax Manual Setting the Auto Answer ModeBasic Receive Ring to answer Setting the Fax/Tad Answer Mode Fax/Tad timer Setting the Tel/Fax Answer Mode Tel/Fax rings Setting the Manual Answer Mode Collate Fax Advanced ReceiveCollate fax 1.On Off Reduce receive Off Reduce Receive Fax Setting Receive to memory Off Receive to Memory Secure Receive Automatic Secure Receive SetupSecure receive 01.Security code New security code Enter security code Default settings 4.Fax receive Secure receive Off Security codeMonday All Fixed time Start stop time 1600-0900 Secure receive 1.Temporary stop Secure Receive Mode Temporary StopCompleted Jan-31 0223pm 98% Printing Discard extra 1.On Off Discard Extra Setting Receiving Documents Dialing Methods Jan-31 0223pm 100% Auto answer Manual Dial On-hook and Off-hook DialingCommunicating Phonebook 1.Speed dial Alpha dial Group dial First letter Alpha DialingFirst Letter Keith Doe Co Doc. reading P001 Job number 007 Speed dial Keith Doe Co Prompt for a Phonebook, select For Speed dial Speed DialingPhonebook Dial Doc. reading P001 Job number 041 One Touch Dialing One Touch key Keypad DialingDoc. reading P001 Job number 052 Fax number 128 max 5551515 Manual Redial Last Number Off-hook Automatic Redialing Chain dial Enter fax number Chain Dialing Manual group Enter fax number Manual Group DialingEnter more Or press Start Already assigned 1.Delete Retain Dialing Methods Transmission Modes Transmitting Documents Not available in all markets Job Numbers MemoryDoc. reading P001 Job number 047 Jan-31 0223pm 98% Auto answer Memory send Off Memory Send or Direct Send Default Mode Memory Send Dialing 5551212 Communicating P001 Sending P001 Direct Send Direct send Yes Direct Send with Memory Send SelectedJan-31 0223pm 80% Enter fax number Manual Send Delayed StartSend later 0223pm Priority fax Enter fax number Priority Transmission Fax number 128 max 5151212+ Charge CodesFax number 128 max 5151212+$$$ Effective Range Cover Sheet Cover sheet Off Cover Sheet SetupLoad cover image Yes Press Start to store Cover sheet Send Print Sending a Document with a Cover SheetCover sheet Enter to Name Cover sheet Enter from Name Cover sheet Enter fax number Batching Confirming a Transmission Option Description One Time Fax Options Number of pages 999 Number of PagesNumber of pages Enter fax number Listen to dial 2.Off Listen to DialListen to dial Enter fax number Send then poll Off Send then PollAdd security code Send then poll Enter fax number Transmitting Documents Error correct-ECM Off ECM DisableError correct-ECM Secure Send Off Secure Send TransmissionSecure Send Enter fax number When memory full 1.Cancel sending Send scanned pages Send After Scan EnableSend after scan Off Send after scan Enter fax number Advanced Transmissions Using an Account CodeEnter account code Account code Off Account Code Default Setting Jan-31 0223pm 100% Enter Dept. code Transmitting Using a Department Code Resend stored fax Off Resend Stored Fax Default SettingStoring time hours After 2 seconds Resending a Stored FaxPress Keys to view the jobs stored for Resending Job number Start Change Secure Send Setting Relay Station Setup Initiating Station SetupITU-T Relay Communications ITU-T Relay Transmission Box number 20 max Set up password YesSendRelay Enter fax number Stop Key Cancelling JobsJob Status Key Dialing Cancel this job? Yes Cancel Job Key ⊃⊇ to search Enter to cancel Send to One number 5551212 Cancel this job? Job number 043 Direct Send Jobs Cancel this job? Cancelling Jobs Polling Communications Polling Storing a Document to be Polled To store the document in a Poll-once box, press Storing a Document to be Polled in a Poll-once Box Security code Secure fax 20 max Add security code 1.Yes Scan to be polled 1.Poll -once box Multi-poll box Storing a Document to be Polled in a Multi-poll Box Modifying Documents Stored in a Polling Box Cancelling Documents Stored in a Polling BoxScan to be polled Poll-once box Multi-poll box Already assigned Delete Poll one number Enter fax number Polling a Remote Document Poll-once or Multi-poll BoxAdd security code Yes Group Polling Press Enter or Start Interval Min 10-70 Continuous PollingStart stop time 0800am-0500pm Continuous poll Enter fax number Start/stop days Mon-Sat −↓ Already assigned Delete Retain Deleting Continuous Poll Jobs Polling Mailbox ITU-T Communications Mailbox CommunicationsMailbox Reception Reports Local Mailbox ITU-T Setup & Delete 1.Mailbox setup Mailbox delete DoneCreating an ITU-T Mailbox Mailbox type Confidential Bulletin board Setup password Yes Deleting an ITU-T Mailbox If you do not want to assign a password, press Go to Step Storing a Document in a Local ITU-T Mailbox To store a document in a local mailbox, press Confidential Print Mailbox Printing a Document Stored in a Local ITU-T Mailbox To print from a local mailbox, press Deleting a Document Stored in a Local ITU-T Mailbox Poll from mailbox Store to mailbox 5.Delete contents To delete a document from a local mailbox, press Sending to a Remote ITU-T Mailbox Remote ITU-T Mailbox Confidential Print mailbox Send to mailbox Store to mailbox Delete contentsTo send to a remote mailbox, press Mailbox Communications Polling a Remote ITU-T Mailbox To poll a remote mailbox, press Attaching an ITU-T Sub Address SUB20max Transmitting a Document to an ITU-T Sub Address SEP20max Polling a Document Using a Subaddress Load document To poll press Start Mailbox Communications Mailbox Communications Reports Setting Up Reports and Lists Activity Report Setup Description Code Set key default 01.Send & Receive Activity report 01.Set Key default Auto printAuto print Off Confirmation Report Setup Confirmation Report Confirmation 1.Always On error Off Confirmation Report Memory Send Memory send 1.Always On error OffShow first fax Off Group Send Report Group send 1.Always On error Off Reports Group Poll Report Group Poll Always On error Off Reports Relay Originator Report Relay originator 1.Always On error 3.Off Reports Reception report 1.Local to mailbox Remote to mailbox Reception Report Setup Reports Activity Report Printing Reports and ListsJan-31 0223pm 100% Printing report ITU-T Mailbox Report Pending Jobs Report Department Code Report Power Failure List Menu Map Settings Report Settings Report To print the Settings Report Press Reports Making Copies Copying DocumentsCopies Paper tray 1.Tray Bypass Paper size Letter Legal Select the Paper SizeThick paper Off 10-4 WorkCentre Pro 555/575 Using the ControlCentre Setting the Machine Defaults Setting up the WorkCentre Setting up the Telephone Lines Using the Power Save features Changing Your ControlCentre Password Setting the PC’s Date and Time on the WorkCentre Setting the Cover Sheet and Send Header Options Setting the Fax Send OptionsChoosing How to Send Faxes Setting the Redial Options Sending Faxes Using Security Faxing Long Originals Setting the Receive Footer Option Setting the Fax Receive OptionsReceiving Faxes when the Printer is Unavailable Receiving Secure Faxes Setting the Receive Interval Receiving Oversized Faxes Collating and Reducing Incoming Faxes Receiving Faxes to Your PC Setting up a PhonebookAssigning an Individual Fax Number to a One Touch Key Using the ControlCentre Editing a One Touch Key Entry Deleting One Touch Key Entries Presetting a Speed Dial Number Editing a Speed Dial Number Deleting Speed Dial Numbers Presetting a Group Dial Number Deleting Group Dial Numbers Editing a Group Dial Number Opening a Phonebook File Saving a Phonebook to Your PC Creating a Mailbox Creating Mailboxes Editing a Mailbox Setting up Department Codes Using Department CodesDeleting a Mailbox Deleting a Department Code Changing a Department Code Printing Reports Confirmation Reports Setup Printing the Settings Report Reception Reports Setup Saving WorkCentre Settings to a File Saving the WorkCentre SettingsOpening a Saved WorkCentre Settings File Creating a new WorkCentre Settings File Self Test TroubleshootingAuto test 1.Auto test Individual test Print test Troubleshooting Error Messages and Codes Calling for Service 12-4 WorkCentre Pro 555/575 Troubleshooting Code Probable Cause Corrective Action Error Codes WorkCentre Pro 555/575 12-7 G3 5 0 Status Code Table Problem Check Items Transmission Problems Reception Problems Image Quality 12-12 WorkCentre Pro 555/575 Installing Options Page Page Page Page Page Installing the Optional Paper Tray Page Page Page Page WorkCentre Pro 555/575 Ordering Supplies Ordering SuppliesSupplies Options Setting up the destination Setting-up Automatic Supplies OrderingOrdering Supplies Automatically Entering the part details Destination setupSelect supplies 1.Toner Drum Enter quantity Quantity Enter part number 20 max Entering ordering details Enter tel number Tel number 32 max Enter contact name Name 40 maxEnter ship to name Name 40 max Enter ship address Address 64 max Printing the order form Replacing the Paper Maintaining the ProductBypass Tray Page Paper Tray Page Page Paper size Tray 1 1.LT Feeding Envelop Stock To replace the Toner Cartridge Replacing the Toner CartridgePage Page Page To replace the Drum Unit Replacing the Drum CartridgePage Page Page Change drum 2.No Yes To reset the counter of the Drum CartridgeChange drum Are you sure? Never perform this operation on any other occasions Replacing the ADF Retard Pad Page Page Cleaning the Machine Cleaning the Cabinet Cleaning the Document Scanner Page Cleaning the Paper Pickup Roller and Paper Guide Page Page Page Page Page WorkCentre Pro 555/575 Specification Data Sheet JBIG/MMR/MR/MH Process Unit is 3000 prints. Supply Toner Cartridge WorkCentre Pro 555/575 Safety Certification and Environmental Compliance This product must be earthed Laser Safety Information Radio Frequency Emissions USA Third Party Certification120v 60Hz Nominal Markets 230v, 50 Hz Nominal Markets WorkCentre Pro 555/575 European Certification Approvals and Certification UK Electricity at Work Regulation Question What is the Electricity at Work Regulation? Question Is the Xerox equipment in my premises safe? Question Is Xerox equipment safe? Question I require records of all tests Environmental ChoiceM Environmental Compliance Recycled Paper Swiss EnergyPage Send Header Requirements FCC RegulationsData Coupler Information Page Canadian Certification Page ADF Index INDEX-2 INDEX-3 ECM INDEX-5 See also reports See also menu map printing a Menu Map INDEX-8 INDEX-9 See also contrast default setting INDEX-11 INDEX-12 INDEX-13