8 JOB STATUS

Error Code

If an error occurs while using the printer, optional Fax, optional Internet Fax or scan, the error code is displayed in the status of each log. Take an appropriate action with reference to the fol- lowing.

Fax / Internet Fax

Error code

Problem

What to do

Fax

 

 

0012

Original jam

Clear the jammed original.

0013

Door open

Firmly close the open door.

0020

Power interruption

Check the power interruption report.

0030

Reset

Transmission is cancelled. (The transmission is terminated by

 

 

the jammed printing paper during the Direct Transmission.)

0033

Polling error

Check polling options setup (Security code, etc.), and check if

 

 

the polling document exists.

0042

Memory full

Make sure that there is sufficient memory before making the call

 

 

again.

0050

Line busy

Retry communications.

0053

Security mismatch in

Confirm the remote party’s security code, system password, and

 

relay or mailbox trans-

your setup.

 

mission

 

00B0 - 00B5

Signal error or line

Retry communications. Frequent failures may indicate a phone

00C0 - 00C4

condition error

line problem. If possible, move the unit to another line and try

00D0 - 00D2

 

your communications again.

00F0, 00F1

 

 

00E8

HDD error

Retry communications.

Internet Fax

 

 

1C10

System access abnor-

Turn the power OFF and then back ON.

 

mality

Perform the job in error again. If the error still occurs, contact

 

 

your service representative.

1C11

Insufficient memory

When there are running jobs, perform the job in error again after

 

 

the completion of the running jobs. If the error still occurs, turn

 

 

the power OFF and then back ON, and perform the job again.

1C12

Message reception

Turn the power OFF and then back ON.

 

error

Perform the job in error again.

1C13

Message transmis-

Turn the power OFF and then back ON.

 

sion error

Perform the job in error again.

1C14

Invalid parameter

When a template is used, form the template again. If the error

 

 

still occurs, turn the power OFF and then back ON, and perform

 

 

the job again.

1C15

Exceeding file capac-

Ask your administrator to change the “Fragment Page Size” set-

 

ity

ting for the Internet Fax setting, or reduce the number of pages

 

 

and perform the job again.

1C20

System management

Turn the power OFF and then back ON.

 

module access abnor-

Perform the job in error again. If the recovery is still not com-

 

mality

pleted, contact your service representative.

1C21-1C22

Job control module

Turn the power OFF and then back ON.

 

access abnormality

Perform the job in error again. If the recovery is still not com-

 

 

pleted, contact your service representative.

1C30-1C33

Disk access error

When there are running jobs, perform the job in error again after

 

 

the completion of the running jobs. If the error still occurs, turn

 

 

the power OFF and then back ON, and perform the job again.

1C40

Image conversion

Turn the power OFF and then back ON. Perform the job in error

 

abnormality

again. If the error still occurs, contact your service representa-

 

 

tive.

1C60

HDD full failure during

Reduce the number of pages of the job in error and perform the

 

processing

job again. Check if the server or local disk has a sufficient space

 

 

in disk capacity.

284 Error Code

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Toshiba 3510C manual Error Code, Fax / Internet Fax Error code Problem What to do