Scan Job

 

 

 

 

 

 

Error code

 

Problem

What to do

Remote Scan

 

 

 

2A20

 

Failed to acquire

Perform the job in error again.

 

 

resource

If the error still occurs, turn the power OFF and then back ON.

 

 

 

Perform the job in error again.

2A40

 

System fatal error

Turn the power OFF and then back ON. Perform the job in error

 

 

 

again.

2A50

 

Job canceling

Job was canceled.

2A51

 

Power failure

Check if the power cable is connected properly and it is inserted

 

 

 

securely. Check if the power voltage is unstable.

Scan to E-mail

 

 

 

2C10, 2C12,

 

Illegal job status

A system error has occurred during sending an E-mail. Retry it.

2C13, 2C20-

 

 

If the error still occurs, contact your service representative.

2C22

 

 

 

2C11, 2C62

 

Not enough memory

When there are running jobs, perform the job in error again after

 

 

 

the completion of the running jobs. If the error still occurs, turn

 

 

 

the power OFF and then back ON, and perform the job again.

2C14

 

Invalid parameter

Make sure you specify the settings correctly and try again.

 

 

specified

 

2C15

 

Message size

Fragment the message into several smaller-sized ones and

 

 

exceeded limit or max-

send them again.

 

 

imum size

 

2C30-2C33

 

Disk access error

When there are running jobs, perform the job in error again after

 

 

 

the completion of the running jobs. If the error still occurs, turn

 

 

 

the power OFF and then back ON, and perform the job again.

2C40

 

Failed to convert

When this error occurs at the slim PDF setting, retry the scan. If

 

 

image file format

the error still occurs, retry it with the normal PDF setting.

 

 

 

When this error occurs other than at the slim PDF setting, turn

 

 

 

the power OFF and then back ON. Retry the scan. If the error

 

 

 

still occurs, contact your service representative.

2C61

 

Failed to read Address

Turn the power OFF and then back ON.

 

 

book

Retry the job in error. Reset the data in the Address book and

 

 

 

retry it. If the error still occurs, contact your service representa-

 

 

 

tive.

2C63, 2C64

 

Invalid domain

Ask your administrator to set the IP address.

 

 

address

 

2C65, 2C66,

 

Failed to connect to

Make sure the SMTP server is correctly working, or the SMTP

2C69

 

SMTP server

server address has been set correctly. Then retry the scan.

2C6A

 

Failed to send E-mail

Turn the power OFF and then back ON. Retry the scan. If the

 

 

message

error still occurs, contact your service representative.

2C6B

 

Invalid address speci-

Ask your administrator to check if there is an illegal character in

 

 

fied in From: field

the E-mail address of the equipment. Delete the illegal character

 

 

 

and reset the appropriate E-mail address, then perform the job

 

 

 

again.

2C6C

 

Invalid address speci-

Check if there is an illegal character in the Destination E-mail

 

 

fied in To: field

address. Delete the illegal character and reset the appropriate

 

 

 

Destination E-mail address, then perform the job again.

2C6D

 

NIC system error

Turn the power OFF and then back ON. Retry the job in error. If

 

 

 

the error still occurs, contact your service representative.

2C70

 

SMTP service is not

Ask your administrator to enable the SMTP setting.

 

 

available

 

2C71

 

SMTP authentication

Check if the SMTP authentication method, login name and

 

 

error

password are correct. Check if the setting and the port number

 

 

 

of SSL correspond to those of the server.

2C72

 

POP Before SMTP

Check if the settings of POP Before SMTP and POP3 are cor-

 

 

error

rect.

Error Code 287

Page 289
Image 289
Toshiba 3510C manual Scan Job Error code Problem What to do