Troubleshooting
User Utility Error Codes
If an issue occurs during scanning, click the 
icon to open the Trūper User Utility. Check the Scanner Status message and look for Error Code information. The following table explains the error codes and messages and describes possible causes. The remedy column describes ways to resolve the problem.
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| Error Code | Status Message | Possible Cause | Remedy |
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| — | Scanner has no error. |
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| U11 |
| The document is jammed. | Open the ADF and exit doors |
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| and remove the jammed paper. |
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| U12 |
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| See page 58. |
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| U13 | Jam occurred. Please open | Document sensors are dirty. | Clean the sensors. See page 83. |
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| U14 | the door and remove the |
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| paper. |
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| U15 |
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| U16 |
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| U17 |
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| U18 | Document remains in the | Document remains in the | Open the ADF and exit doors |
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| scanner. Please open the | scanner. | and remove the paper. See |
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| door and remove the paper. | Document sensors are dirty. | page 58. |
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| Clean the sensors. See page 83. |
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| U20 | Skew error occurred. | A skew error has occurred. | Open the ADF and exit doors |
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| and remove the paper. |
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| See page 58. |
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| U23 | Double feed occurred. | A double feed error has | Open the ADF and exit doors |
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| Please open the door and | occurred. | and remove the jammed paper. |
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| remove the paper. |
| See page 58. |
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| Rollers are dirty. | Clean the rollers. See page 73. |
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| U30 | Scanner door is open. | The ADF door is open. | Close the ADF door. Do not slam |
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| Please close the door. |
| the ADF door. |
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| U32 |
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| U34 |
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| Fxx | System error occurred. | A system error has occurred. | Please contact a service |
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| Please consult with a |
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| service representative. |
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| — | ***Warning*** | Warning counter expired. | Clean the rollers. See page 73. |
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| The rollers need to be | Rollers need to be cleaned. | After cleaning the rollers, return |
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| cleaned. Please clean the |
| to the User Utility and click the |
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| rollers. |
| Clear Counter button for “After |
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| Please select Clear |
| Clean Roller.” See page 98. |
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| Counter button after |
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| cleaning the rollers. |
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| www.bbhscanners.com | 101 of 142 | ||
