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| Symptom | Possible Cause | Remedy |
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| Scanning speed is too slow | The scanner is connected with a USB | Verify the type of USB interface. |
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| using the USB connection. | 1.1 interface. | Connect with a USB 2.0 interface. |
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| The ADF door does not | The ADF door is not closed properly. | (1) Push the ADF door release button |
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| open when the ADF door |
| and lift up the ADF door. See page 58. |
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| release is pushed. |
| (2) Close the ADF door securely until it |
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| is locked. Do not slam the ADF door. |
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| (ADF) The document has | The document is not loaded properly. | Load the document properly. |
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| See page 54. |
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| been loaded on the feeder |
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| The sensor cannot detect the | Flatten the document and load it again. |
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| tray, but the scanner does |
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| document because the edge of the | See page 51. |
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| not start scanning. |
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| document is curled. |
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| The rollers are dirty. | Clean all the rollers. See page 73. |
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| (ADF) Double feeding or | The rollers have reached their life | Replace the paper feed roller module |
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| expectancy. | and the retard roller module. |
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| skewing problems occur |
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| See page 86. |
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| frequently, or the scanner |
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| stops loading while | The document is curled or folded. | Flatten the document, reduce the |
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| scanning. |
| number of sheets to be scanned and |
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| load the document again. See page 51 |
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| and page 54. |
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| The document guides are not adjusted | Adjust the document guides properly to |
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| to the size of the document to be | the size of the document to be scanned. |
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| scanned. | Straighten the document on the feeder |
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| (ADF) Scanned image is | The document to be scanned is | tray. See page 54. |
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| positioned at a slant on the feeder tray. |
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| skewed. |
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| The right and left sides of the | Remove the curls or folds, reduce the |
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| document to be scanned are not the | number of sheets to be scanned and |
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| same height because of curls or folds. | load the document again. See page 51. |
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| (ADF) The scanned | The document to be scanned was | Load the document properly. |
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| document is blank. | loaded facing down (upside down). | See page 54. |
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www.bbhscanners.com | 104 of 142 |
