Troubleshooting Scanner Operations

If a problem still exists after you have checked the User Utility Status Messages and Error Codes as described in the previous section, check the items in the following table. If the scanner still malfunctions after you have checked these troubleshooting options, turn the scanner off, unplug the power cord and call for service.

 

 

 

 

 

 

Symptom

Possible Cause

Remedy

 

 

 

 

 

 

 

The LED does not light

Power cord is not plugged in.

Insert the power cord firmly into the

 

 

when the power button is

 

power outlet and into the scanner power

 

 

turned on.

 

input.

 

 

 

 

 

 

 

 

Problem with power supply.

Disconnect the scanner from the power

 

 

 

 

outlet and call for service.

 

 

 

 

 

 

 

The computer does not

Scanner is not connected to the

Connect the interface cable properly.

 

 

recognize the scanner.

computer properly.

See page 26 (USB).

 

 

 

 

 

 

 

 

Scanner has not been properly

Uninstall the scanner from the computer.

 

 

 

configured using the Windows “Found

Reinstall the scanner in order to

 

 

 

New hardware” procedure.

recognize the scanner hardware.

 

 

 

 

See page 27.

 

 

USB connection

 

 

 

 

The USB interface of the computer is

Check the computer to determine if the

 

 

 

 

 

 

not installed properly.

USB interface is installed properly.

 

 

 

 

Check the USB properties using the

 

 

 

 

Windows Device Manager.

 

 

 

 

 

 

 

 

The scanner is connected to a USB

Do not connect the scanner to a USB

 

 

 

hub.

hub.

 

 

 

 

 

 

 

 

The USB cable does not have a High

Use the cable provided with the scanner.

 

 

 

Speed logo.

 

 

 

 

 

 

 

 

 

 

 

 

www.bbhscanners.com

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Bowe, Bell + Howell S006830 manual Troubleshooting Scanner Operations, Symptom Possible Cause Remedy