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| Error Code | Status Message | Possible Cause | Remedy |
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| — | ***Warning*** | Warning counter expired. | Replace the rollers. See |
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| The rollers need to be | Rollers need to be replaced. | page 86. After replacing the |
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| replaced. Please replace |
| rollers, return to the User Utility |
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| the rollers. |
| and click the Clear Counter |
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| Please select Clear |
| button for “After Replace Roller.” |
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| Counter button after |
| See page 98. |
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| replacing the rollers. |
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| — | *** Warning *** | It is time to replace the lamp | Replace the lamp and scanning |
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| Insufficient front light error | and scanning sensor (front). | sensor (front) by contacting your |
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| occurred. |
| Authorized Service Provider. |
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| The lamp and/or scanning |
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| sensor need to be |
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| replaced. |
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| — | *** Warning *** | It is time to replace the lamp | Replace the lamp and scanning |
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| Insufficient back light error | and scanning sensor (back). | sensor (back) by contacting your |
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| occurred. |
| Authorized Service Provider. |
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| The lamp and/or scanning |
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| sensor need to be |
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| replaced. |
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| — | *** Warning *** | The front reference plate is | Clean the front reference plate. |
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| The front reference plate | dirty. | See page 81. |
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| may need to be cleaned. |
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| Please clean the front |
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| reference plate. |
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| — | *** Warning *** | The back reference plate is | Clean the back reference plate. |
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| The back reference plate | dirty. | See page 81. |
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| may need to be cleaned. |
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| Please clean the back |
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| reference plate. |
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| — | Scanner is not connected. | The scanner is not connected. | Connect the scanner to the |
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| computer, turn on the scanner |
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| and restart the computer. |
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| The scanner is not turned on. | Turn on the power to the |
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| scanner and then restart the |
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| computer. |
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| The computer was turned on | Restart the computer. |
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| before the scanner was ready. |
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www.bbhscanners.com | 102 of 142 |
