Troubleshooting
Troubleshooting Procedures
Example • There are
Possible Cause:
• Ribbon cartridge is not correctly positioned.
Solutions:
•Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no
wrinkles in the ribbon.
•Replace ribbon cassette.
Possible Cause:
•Print Head is dirty.
Solutions:
•Clean the Print Head
Possible Cause:
•Print Head elements are damaged (e.g. scratched or burnt).
Solutions:
•Call Zebra Customer Service for Print Head replacement information. Example • Printing shows very pale or inconsistent results.
Possible Cause:
• Ribbon cartridge have been stored improperly or is damaged.
Solution:
•Change ribbon cartridge and print again.
Possible Cause:
•Cards may not meet specifications
Solution:
•Use a different supply of cards.
Possible Cause:
•Contrast and/or Intensity may be set to values which are too high.
Solution:
•Adjust Contrast and/or Intensity values in software.
Possible Cause:
•Dust or embedded contamination on elements of the Print Head.
Solution:
•Perform a Cleaning of the Print Head (Reference Chapter 4, Cleaning the Print Head Example • Printing shows blurry printed image.
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