6 
Troubleshooting
Troubleshooting Procedures
This section offers solutions to potential problems you may experience with your P120i printer.
Print Quality Issues
This section will help you resolve print quality problems The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below:
Example • Small spots appear on the printed card with a
Possible Cause:
• Contamination on the card surface
Solutions:
• Check that cards are stored in a dust free environment
• Use a different supply of cards
Possible Cause:
•Cleaning roller not installed
•Dust inside the printer and/or dirty Cleaning Roller
Solutions:
•Perform a Cleaning of the printer (reference Chapter 5)
•Check that the protective cover was removed from the ribbon cartridge cleaning roller (reference Chapter 3).
•If printing one card at a time, replace the cleaning roller located at the front of the printer (reference Appendix B).
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