Troubleshooting and Diagnostics
Troubleshooting Table
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| Symptom | Diagnosis | Action |
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| Printer stops, PAUSE light ON | Ribbon incorrectly or not | Load ribbon correctly. See |
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| and PAPER/ RIBBON light | loaded. | Chapter 1. |
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| FLASHING. |
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| Malfunctioning Ribbon Sensor. | Call a service technician. | ||
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| Printer stops, PAUSE light | Printhead is not fully closed. | Close printhead completely. |
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| ON and PRINTHEAD light |
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| Printhead Open Sensor not | Call a service technician. | |
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| FLASHING. | ||
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| detecting its position flag. |
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| Printer stops. PAUSE light and | Printhead element is | Printer resumes printing when |
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| PRINTHEAD light both ON. | overheated. | the printhead element cools. |
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| Dots missing in printed area | Printhead element going bad. | Call a service technician. |
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| of label. | Print quality problems. |
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| Loss of printing registration | Possible Media Sensor | Adjust Media Sensor Position |
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| on labels. | problem. | and call a service technician if |
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| necessary. |
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| Printer set for | Set printer for correct media. |
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| media, but continuous media | See Chapter 3. |
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| loaded. |
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| For |
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| Improperly adjusted Media | Refer to Chapters 1 and/or 3 for | |
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| Edge Guides or Power Roller. | proper positioning and |
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| adjustments. |
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| Excessive Vertical Drift in Top- | Incorrect media Loading or | See Media Loading or Media |
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| media Sensor Adjustments. | Sensor Adjustment in Chapter 1. | |
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| Light vertical lines | Dirty head or ribbon rollers. | See Printhead Cleaning in |
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| approximately .006 wide |
| Chapter 3. |
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| running through all labels. |
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| Defective Printhead Elements. | Call a service technician | |
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| Light printing or no printing | Printhead needs balancing. | Adjust balance. See Toggle |
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| on the left or right side of the |
| Pressure Adjustment in |
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| label. |
| Chapter 3. |
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| Short printed lines at 45° to | Too much Printhead pressure. | Reduce the pressure. See Toggle |
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| label edge on left or right side |
| Pressure Adjustment in |
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| of label. |
| Chapter 3. |
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| Fine gray lines on blank labels | Wrinkled ribbon. | See Wrinkled Ribbon in this |
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| at angles. |
| Table. |
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| Long tracks of missing print | Wrinkled ribbon. | See Wrinkled Ribbon in this |
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| on several labels. |
| Table. |
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| Print Element damaged. | Call a service technician. |
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