4 Troubleshooting and Diagnostics

If the Zebra Stripe Printer operates in an abnormal fashion, consult the Troubleshooting Table below. The Printer Diagnostics following the Troubleshooting Table may also help you to determine the problem.

The troubleshooting of some problems may be beyond the abilities of the operator. In these cases, call a service technician to perform additional troubleshooting and repair procedures.

Note: A two-volume maintenance manual is available from Zebra Technologies Corporation

for use by the service technician. Volume 1: General Maintenance (part # 44868L), Vol-

ume 2: Circuit Descriptions and Electrical Schematics (part # 44869L), or you may order both volumes under part # 44452L.

Troubleshooting Table

Troubleshooting Table

 

Symptom

Diagnosis

Action

 

 

 

 

 

No lights ever turn ON.

No AC Power applied to the

Insure the AC Power Cable is

 

 

Printer.

connected to a working voltage

 

 

 

source.

 

 

 

 

 

 

Faulty AC Power Fuse.

Refer to Chapter 3 for fuse

 

 

 

replacement procedures.

 

 

 

 

 

 

No voltage available from the

Call a service technician.

 

 

internal Power Supply.

 

 

 

 

 

 

Printer locks up when running

An improper configuration

Reload factory defaults. Then,

 

Power On Self Test.

was set.

set correct parameters. See

 

 

 

Chapter 1.

 

POWER light ON, other lights

ROM CRC Test has failed.

Call a service technician.

 

all OFF or all ON and the

 

 

 

printer locks up.

 

 

 

 

 

 

 

Calibrate light is OFF but all

Dynamic RAM failed.

Call a service technician.

 

other lights are ON.

 

 

 

Calibrate light and Position

FONT ROM Error.

Call a service technician.

 

light OFF but all other lights

 

 

 

ON.

 

 

 

Printer stops, PAUSE light and

Media incorrectly or not

Load media correctly. See

 

PAPER/RIBBON light both ON.

loaded.

Chapter 1.

 

 

 

 

 

 

Misadjusted Media Sensor.

Check Position and Sensitivity of

 

 

 

Media Sensor. See Chapter 1.

4

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Zebra Technologies S-500 manual Troubleshooting and Diagnostics, Troubleshooting Table