Zebra Technologies S-500 Printer Diagnostics, Power-On Self Test, Additional Printer Self Tests

Troubleshooting and Diagnostics

Troubleshooting Table

Symptom		Diagnosis	Action
Printing stops.		Out of media.	Load media. See Chapter 1.
PAPER/RIBBON,
	For	Media jammed in Cutter.	Remove media, clean Cutter
PAUSE, and
CANCEL lights on	printers		Module if necessary. See page
	with the		27.
	Cutter
		Connecting cable not	Plug Cable into Cutter Module.
	Option
	installed.	connected to Cutter Module.	See page 27.
		Cutter Module is dirty.	Clean Cutter Module. See page
			27.
		End of the media not positioned	Reposition media so that the end is
		correctly on top of Platen.	on top of the Platen. See Chapter 1.
		If error condition persists after attempting each of the above
		solutions, call a service technician.

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Printer Diagnostics

Power-On Self Test

A Power-On Self Test (POST) is performed automatically each time the printer is turned ON. This test checks for proper initialization of various electronic circuits and establishes starting parameters as those stored in the printer’s memory. During this test sequence, the front panel lights will turn ON and OFF to insure proper operation.

At the end of this self test, only the POWER light will remain lit. If other lights are also lit, refer to the Troubleshooting Table.

Additional Printer Self Tests

These self tests produce sample labels and provide specific information which helps the operator determine the operating conditions for the printer.

Each self test is enabled by holding in a specific front panel key while turning the Power Switch ON. Keep the key depressed until the Front Panel lights turn ON. When the Power-On Self Test is complete, the selected printer self test will automatically start.

NOTES:

∙When performing self tests, disconnect the Signal Interface Cable from the printer.

∙When canceling a self test before its actual completion, always turn the printer Power Switch OFF and back ON.

∙When performing these self tests while in the Peel-Off Mode, the operator must remove the labels as they become available.

∙When the Cutter Option is installed and enabled, the labels printed in these self tests should be automatically cut as they are printed.

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