International Service and Support | Zebra Technologies S-500

Support Services

and training. Take advantage of our years of experience and give your technicians the advantage of comprehensive factory training.

Training is conducted at Zebra’s Corporate facility located a short drive away from Chicago’s O’Hare International airport. A full range of subjects are offered from basic indoctrination through maintenance and adjustments to advanced programming techniques. On-site training and custom classes are available. Class content can be customized and schedules developed upon request to address the specific needs of your organization. Costs are dependent upon class length and material covered.

International Service and Support

In addition to our factory service and support programs, your support and maintenance needs are provided through a network of third party service suppliers, authorized Zebra distributors and resellers in over 50 countries throughout the world. These organizations offer a variety of service and support programs allowing you to select the service option that best meets your needs. For more information on the service suppliers in your country, contact our Technical Support Staff at Zebra’s International Headquarters in the United States. Or, if you are located in Europe, contact our European Headquarters in the United Kingdom.

Don’t let a maintenance problem interrupt your label production!

For more information about Zebra Technologies’ Service and Support Programs, contact our Technical Support staff at:

Zebra Technologies Corporation	Zebra Technologies Europe Limited
333 Corporate Woods Parkway	Zebra House, The Valley Centre
Vernon Hills, Illinois 60061-3109	Gordon Road, High Wycombe
	Buckinghamshire HP13 6EQ England
Phone Number: (847) 913-2259	Phone Number: +44 (0) 1494 472872
Telefax Number:(847) 913-2578	Telefax Number: +44 (0) 1494 450103

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Zebra Technologies S-500 manual International Service and Support

Contents

User’s Guide Proprietary Statement Warranty Information Warranty Information Zebra Software License Agreement Media Calibration Adjust the Print Darkness AC Power ON/OFF Switch Fro FEEDServicesKey and Pause Key RS-232 Cabling Requirements Unpacking Reporting Damage Site Requirements Printer Power UpGetting Started Storage and Reshipping AC Power Cable Voltage Selection Communications Media and Ribbon Tear- Off Mode Media LoadingT t i n g S t a r t e d Loading Media Cutter Mode Media Loading Cutter Option Required External Rewind Mode Media LoadingFanfold Media Loading Fanfold Media Loading in Tear-Off Mode Peel-Off Mode Media LoadingPeel-Off Option Required Removing the Label Backing Material Peel Off Option Required Adjusting the Media Sensor Non-Continuous MediaContinuous Media Ribbon Supply Spindle Normal Position Adjusting the Ribbon Supply SpindleRibbon Loading Ribbon Supply Spindle Low-Tension Position Ribbon Removal Loading the Ribbon Switch Baud Rate Configuration and CalibrationOption Switch Settings Switch Configuration Mode Media Calibration Adjust the Print Darkness Adjust the Media Rest PositionAdjust the Position of the Top of the Label Getting Started Tear-Off Mode Operating Your Zebra Stripe PrinterPrinter Operating Modes AC Power ON/OFF Switch OperationOperator Controls AC Power ON/OFF Switch Front Panel Lights Front Panel Keys Printer Status Sensors Sensor What it monitors How it works Backing Rewind Spindle Full Sensor Position Sample ZPL II Label Formats Format 1 Simple Text and a BarcodeType this label format Line Type this label format You’ll get this printout Format 3 Using a Serialized Data FieldFormat 2 Saving a Label Format As a Graphic Image Type this label format You’ll get this printout Cleaning the Interior CleaningCleaning the Exterior Preventive Maintenance Kit Routine Care and Adjustment Cleaning the Printhead Cutter Module and Catch Tray Location This procedure is on the next Cutter Module Disassembly This procedure is on Reassembled Cutter Module AC Power Fuse Replacement Lubrication Mechanical Adjustments Print Quality Adjustments Toggle Pressure Adjustment Toggle Pressure Adjustment Media Sensor Position Adjustment Ribbon Supply Spindle Adjustment Battery Replacement Troubleshooting and Diagnostics Troubleshooting Table Troubleshooting and Diagnostics Flashing Troubleshooting and Diagnostics Troubleshooting and Diagnostics Printer Diagnostics Power-On Self TestAdditional Printer Self Tests Cancel Key Self Test Pause Key Self Test Feed Key Self Test Pause Key Self Test Printout Extended Printer Diagnostics Mode Key Self TestFeed Key and Pause Key Page Page Options*Factory-Installed StandardPrinterFonts DefaultPrinterFonts6Dots/mm Page Ard BitmapSmoothFontsPointSizeExamples Technical Support How to Reach UsZebra Technical Support Bulletin Board Service Zebra’s Corporate Offices Support Services Technical Support Service via TelephoneTechnical Support via Mail or Fax Zebra Technologies Corporation Service Form Third Party Support And Maintenance Product Service and Support ProgramsExtended Factory Service Agreement Select The Program That Fits Your Business Zebra Factory Services User Self MaintenanceWang Customer Services Division International Service and Support Zebra Training Programs Operations and Maintenance Courses Course Name Printers Covered Bar Codes at Work Labeling Support Services Adjusting the Printhead Printhead Position Adjustment Procedure Print Quality Adjustment Appendix Printer Interface Technical Information Signal LevelsHardware Control Signal Descriptions RS-232 Interface RS-232 Cabling Requirements Interconnect To DTE DevicesInterconnect To DCE Devices Parallel Interface Parallel Cabling Requirements Signal Descriptions Pin No Parallel Connector Pinout Glossary Glossary Index Index