Zebra Technologies S-500 manual Troubleshooting and Diagnostics

Troubleshooting and Diagnostics

Troubleshooting Table

Symptom	Diagnosis	Action
When using wide ribbon (over	Too much back-tension on the	See Chapter 1. Adjust the
2.4"), the image gets lighter or	ribbon.	Ribbon Supply Spindle to
smears near the end of the		provide low tension.
roll of ribbon. Ribbon appears
to slow down or stop.
ZPL was sent to printer, but	Communications parameters	Perform the MODE Key Self Test.
not recognized. The DATA	or DIP Switches are set	Check for format or overrun
light remains OFF	incorrectly.	errors. Reset communication
		parameters if needed.
	Prefix and delimiter characters	Set the characters in the printer
	set in printer configuration do	to match ZPL format.
	not match the ones sent in the
	ZPL Label Formats.	Check Configuration Printout for
		correct characters.
		If problem continues, check the
		ZPL format for changed ^CC,
		^CT, and ^CD instructions.
Labels are not being cut at all.	Cutter Option not available.	The Cutter Option is installed at
		the factory. Non-Cutter units are
		not retrofittable. Call Zebra for
		information about purchasing a
		new printer equipped with this
		option.
	Cutter Option not	See Chapter 3.
	installed/enabled.
The Cutter is not cutting labels	Cutter is dirty.	Follow cutter cleaning procedure
cleanly.		on page 27.
	Cutter Blades are dull.	Replace Cutter Module.
The Cutter is jamming up with	Cutter is dirty.	Follow cutter cleaning procedure
labels or labels are being cut		on page 27.
more than once.
	Label length is too short.	Increase label length.

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