ZyWALL 2 and ZyWALL 2WE
28.1 Problems with a LAN Interface
| Table | |
PROBLEM | CORRECTIVE ACTION | |
|
| |
Cannot access | Check your Ethernet cable type and connections. Refer to the Rear Panel and | |
the ZyWALL | Connections section for LAN connection instructions. | |
from the LAN. |
| |
Make sure your Ethernet card is installed and functioning properly. | ||
| ||
|
| |
Cannot ping | Check the 10M/100M LAN LEDs on the front panel. One of these LEDs should be on. If | |
any computer | they are both off, check the cables between your ZyWALL and hub or the station. | |
on the LAN. | Verify that the IP address and the subnet mask of the ZyWALL and the computers are | |
| on the same subnet. |
28.2 Problems with the WAN Interface
| Table |
PROBLEM | CORRECTIVE ACTION |
|
|
Cannot get | The WAN IP is provided when the ISP recognizes the user as an authorized user after |
WAN IP from | verifying the MAC address, Host Name or User ID. |
the ISP. | Find out the verification method used by your ISP. |
| |
| If the ISP checks the LAN MAC Address, tell the ISP the WAN MAC address of the |
| ZyWALL. The WAN MAC can be obtained from menu 24.1. |
| In case the ISP does not allow you to use a new MAC, you can clone the MAC from the |
| LAN as the WAN MAC and send it to the ISP using Menu 2 - WAN Setup. It is |
| recommended that you configure this menu even if your ISP presently does not require |
| MAC address authentication. |
| If the ISP checks the Host Name, enter host name in the System Name field in Menu 1 - |
| General Setup when you connect the ZyWALL to a cable/ads modem. |
| If the ISP checks the User ID, make sure that you have entered the correct Service Type, |
| user name (in the My Login field) and password (in the My Password field) in Menu 4 - |
| Internet Access Setup. |
Troubleshooting |