Prestige 641 ADSL Internet Access Router
11.2 Problems With the WAN Interface
Table 11-2 Troubleshooting the ADSL connection
Problem | Corrective Action |
|
|
Initialization of the PVC | Ensure that the cable is connected properly from the ADSL port to the wall |
connection failed. | jack. The ADSL LED on the front panel of the Prestige should be on. Check |
| that your VPI, VCI, type of encapsulation and type of multiplexing settings are |
| the sama as what you collected from your telephone company and ISP. Reboot |
| the Prestige. If you still have problems, you may need to verify these variables |
| with the telephone company and/or ISP. |
|
|
11.3 Problems with the LAN Interface
Table 11-3 Troubleshooting the LAN Interface
Problem | Corrective Action |
|
|
Can’t ping any station on the LAN | Check the Ethernet LEDs on the front panel. The LED should be |
| on for a port that has a station connected. If it is off, check the |
| cables between your Prestige and the station. |
|
|
| Verify that the IP address and the subnet mask are consistent |
| between the Prestige and the workstations. |
|
|
11.4 Problems Connecting to a Remote Node or ISP
Table 11-4 Troubleshooting a Connection to a Remote Node or ISP
Problem | Corrective Action |
|
|
Can’t connect to a remote node or | Check Menu 24.1 to verify the line status. If it indicates [down], then |
ISP | refer to the section on the line problems. |
|
|
| In Menu 11.1, verify your login name and password for the remote |
| node. |
|
|
Troubleshooting |
